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IT Management Realities: Out with the Old, In with the New? Part 2

Level 13

Capturing lightning in a bottle seems apropos for achieving disruptive innovation. In fact, disrupting IT is a small price to pay if the business can make it happen. “It” doesn’t happen often, but when it does, new industries are created and new markets emerge to eclipse the old ones. Realistically, the value to the business shows up as more efficient IT ops, lower IT OPEX, and shorter app development cycles.

In part one of this series, I covered aspects of old & new IT management. Interestingly, new and old IT management are intertwined in their generational relationship. Old methods shape policies that construct the workflows that new methods use to manage the data center environments. But what really matters to the IT pro? At the end of the day, the only thing that matters is the application.


So understanding the application stack in its entirety, with context around all of its connection with a single point of truth is paramount to successful IT management. Ideally, this single point of truth is where old and new IT management converges to.


The right IT management mix is a function of organizations aligning business operations with IT management to maximize efficiency and effectiveness of application delivery, while minimizing disruption to IT and downstream to the business. Unfortunately, politics and inertia have to be factored in and they tend to have critical mass in organization silos.


Is your organization converging to a single point of truth for your applications?

8 Comments
MVP
MVP

We have been headed that way for the last several years now...I am not sure we will get there but we are getting closer to having the "application environment" better documented so we can see and understand the relationships for each application, it's servers, and how everything interconnects.

Level 15

We are heading down that path as well.  We have dedicated application specialist whose tasks include documenting the relationship between the parts of the application -- UI, database, storage, application -- then the infrastructure is responsible for the parts..............

Level 14

While on the subject..., I believe that one of the greatest challenges in IT is often the lack of effective, accurate and timely communication.  This is especially harmful whenever one team is doing something that indirectly affects another team.  Sometimes, the team performing the work (i.e. upgrades, patches, etc.) develops a tunnel vision which may lead for them to fail to notify all those potentially affected.  As result, some teams may be taken by surprise when their systems appear to malfunction for no good reason.

In order to avert mistakes like these, teams must develop procedures and protocols that facilitate proper communication.  Sadly, I have been witness to several communication failures in my 25+ years in IT.  These were not only harmful to other IT teams and the end users, but were a source of embarrassment to the IT professionals.  After all, we can do everything right, but the moment we fail, we're often deemed as idiots. 

Level 15

Funny how after looking back over the years, it still amazes me that customer/user memory is only as good as the last IT failure.  No matter how many good projects are properly implemented, problems solved above expectation, that one failure stands out. 

Level 12

Ran into this today on r/Networking, someone there said it should be read and re-read every year.  After reading it, and having conversations about IT management I am inclined to agree.

http://www.computerworld.com/article/2527153/it-management/opinion--the-unspoken-truth-about-managin...

Level 14

Bahlkris‌,

Many thanks for the link to the article!  A very interesting and worthwhile read. 

Level 15

mr.e‌‌ and Bahlkris

I agree with you.  The article in the link was a worthwhile read. 

Level 13

We're getting there.

Also Bahlkris‌, great article. I can already think of a few people with whom I would like to share it.

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