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IT Management Realities: Out with the Old, In with the New? Part 1

Level 13

Watching David Letterman sign off was a reminder that old shows are still great, but they are often replaced by new shows that resonate better with current times. It’s a vicious cycle driven by the nature of business. The same can be said of IT management with its constant struggle of old vs new management methods.

The old IT management principles rely on tried-and-true and trust-but-verify mantras. If it isn’t broke, don’t go breaking it. These processes are built on experience and born off IT feats of strengths. Old IT management collects, alerts, and visualizes the data streams. The decision-making and actions taken rest in the hands of IT pros and trust is earned over a long period of time.


Outdated is how new IT management characterizes the old management ways. Too slow, too restrictive, and too dumb for the onset of new technologies and processes. New IT management is all about the policies and analytics engine that remove the middle layer—IT pros. Decisions are automatically made with the analytics engine while remediation actions leverage automation and orchestration workflows. Ideally, these engines learn over time as well so they become self-sustaining and self-optimizing.


The driver for the new management techniques lie in the business needs. The business needs agility, availability, and scalability for their applications. Whether they are developing the application or consuming the application, the business wants these features to drive and deliver differentiated value. So applications are fundamental to the business initiatives and bottom line.


Where does your organization sit on the IT management curve – more old, less new or less old, more new or balanced? Stay tuned for Part 2 of 2015 IT Management Realities.

17 Comments
Level 17

More new than old, but there are those certain system in place that have been here before some of you were even born. We are on a constant change of improvement and integration. The idea is creating a seamless system of applications and processes to stream line the user, visitor or guest expeditiously through the bureaucratic red tape that comes with having all that process. The idea drives the development, which in turn drives the change in technology and hardware. IT keeps us all learning new devices and improving our skills to ensure the proper level of support for the other system administrators and innovators who support the front end applications and user interface.

MVP
MVP

We are also more new than old.  cahunt‌ pretty much sums it up for us here as well.

Level 13

I'll also echo cahunt‌'s sentiment. We're more new than old, but as in any large organization, inertia can take hold in certain ways as well.

Level 12

Unfortunately, our management is slow to adopt change, almost resistant to the point of being absurd!  Hardware is new, software is not the latest and most always behind a version or twenty.

Makes it difficult at times for sure!  Tried to get them up to speed, but, even with RTO, RPO, and all the documentation I could provide, they decided to just do what it takes to keep it running....

Drives me insane!!!!! kong.yang said the methodology in practice here..."if it ain't broke, don't fix it".... And the world flies by at lightspeed....

Level 14

The firm that I work for has changed its view and appreciation for technology, especially in the past decade.  That has been very good for us, since they've been more willing to allocate funds to newer technologies and be on the leading edge.  Of course, they also remind us to stay away from the bleeding edge, which I am more than fine with.    I think that they realize that making serious commitments to latest and greatest technologies is the best way to stay relevant and competitive. 

Level 15

I will agree with   cahunt but we have a hard line on security first in whatever process and application discussions.  The new side sees to it that we continually take hard looks at security patches and needs rather than go with the "If it ain't broke, don't break it" mantra.  It does cause us to continually strive to learn and improve!

Level 12

That has been very good for us

Level 9

I agree with u bspencer63‌ its not easy for some management to let IT move to new.

Level 9

great post kong.yang‌ not so easy to give up old habits. not so easy to get new infrastructure for some companies. But at my end we are more of the new than the old.

MVP
MVP

If it's not broke, then fix it 'til it is...

We actually have a varied mix of new/old.

We have some new stuff on new stuff... new stuff on old stuff... old stuff on new stuff... and old stuff on old stuff...

We had some super important systems on ancient hardware/software.

It only took a minor disaster to get that migration ball rolling.

Now, those super important systems are finally living the life, all on new hardware, with matching software...

And to think, it only took a minor disaster, a couple of years, and $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ to make it happen... not to mention any fallout from the downtime...

Policies and procedures are currently in the spotlight.  All good things... All good things...

MVP
MVP

the funny thing is that this isn't a technical issue - its entirely a management and process issue.

So often techies tend to look for a technical solution, when the biggest problem is the one sat behind the desk in the corner office.

We have a mix of the new and the old, not unlike wluther

Our olds are pretty terrible and fearful of change just like what cahunt describes - I personally end up becoming that process firsthand for onboarding when I find new folks because nobody has one. Our "new" sometimes either a: join the olds, sadly or b: stay new and up to date. So unfortunately the olds manage to grow sometimes, and it is a significant issue for our org.

Level 12

So true, sadly so true wluther!

Level 17

I'll second that!

Level 13

I see a lot of new, mostly from end users that want to try new stuff.  Not much of "out with the old" until it becomes a security risk.

The unfortunate thing about our end users and "in with the new" is they buy it, hand it to us, and say make it work.  We have no training on the product installation and support, often the product fails security compliance, and the end users don't plan for the ongoing support funding, expecting IT to pick it up.  This in a time when IT budgets are being cut.

MVP
MVP

mcam‌ yeah... it's funny because it's true... well, at least they all get paid a bunch of monies...

Level 8

Yes.. we are more of the new than the old

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