By Omar Rafik, SolarWinds Senior Manager, Federal Sales Engineering
Here’s another interesting article from my colleague Sascha Giese on how improved communications and training can help organizations keep their infrastructure updated. Training is one of those things that’s always a priority but rarely makes it to the top of the list.
Government technology professionals dedicate much of their time to optimizing their IT infrastructures. So, when new policies or cultural issues arise, it can be challenging to integrate these efficiently within the existing landscape.
The SolarWinds IT Trends Report 2018 revealed that, in the U.K. public sector, this challenge is yet to be resolved—43% of those surveyed cited inadequate organizational strategies as the reason for the lack of optimization, followed closely by 42% who selected insufficient training investment. Let’s explore these topics further.
Communication Should Never Be a One-off
Organizational IT strategy may start at the top, but often it can get lost in translation or diluted as it’s passed down through the ranks—if it gets passed down at all. As such, IT managers might be doing their daily jobs, but they may not be working with an eye towards their agencies’ primary objectives.
Agency IT leaders should consider implementing systematic methods for communicating and disseminating information, ensuring that everyone understands the challenges and opportunities and can work toward strategic goals. Messages could also then be reinforced on an ongoing basis. The key is to make sure that the U.K. government IT strategy remains top-of-mind for everyone involved and is clearly and constantly articulated from the top down.
Training Should Be a Team Priority
The IT Professionals Day 2018 survey by SolarWinds found that, globally, 44% of public sector respondents would develop their IT skillset if they had an extra hour in their workday. Travel to seminars and class tuition fees cost money that agencies may not have.
Training can have a remarkably positive impact on efficiency. In addition to easing the introduction of new technologies, well-trained employees know how to better respond in the case of a crisis, such as a network outage or security breach. Their expertise can save precious time and be an effective safeguard against intruders and disruption, which can be invaluable in delivering better services to the public.
Self-training can be just as important as agency-driven programs. It may be beneficial in the long run for technology professionals to hold themselves accountable for learning about agency objectives and how tools can help them meet those goals, supported with an allocated portion of time that professionals can use for this purpose. People don’t necessarily learn through osmosis, but through action, and at different levels.
For this and other education initiatives, technology professionals should use the educational allowances allocated to them by their organizations, which can sometimes run into thousands of dollars. Take the time to learn about the technologies they already have in-house, but also examine other solutions and tools that will help their departments become fully optimized, especially when these may form part of a broader public sector IT strategy.
Though surveys like the IT Trends Report have highlighted the existence of a knowledge and information-sharing gap, implementing stronger communication and training initiatives into government organizations could help reduce this. And by producing better-optimized environments for IT teams, the quality of the service that their departments can deliver to the wider public is increased, bringing about better changes for all.
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