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Faster root cause analysis

Level 14

If you are using Network Performance Monitor to look at the performance of your Windows servers, you'll get an idea that there is an issue with your server if you get an alert that CPU or Memory is starting to max out.

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Now what?  Server & Application Monitor is the perfect tool to help you more quickly troubleshoot the root cause of server performance issues.  After installation, on the node details view you will see additional management tools - Real-Time Process Explorer, Real-Time Event Log Viewer, the Service Control Manager and a Reboot button.

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In launching the Real-Time Process Explorer, you can visualize process that are consuming the most resources.  Right from this view, you can kill processes, or start monitoring a process to get alerted to when it uses too many resources.


As a network admin, how many times do you hear the app is down?  Server & Application Monitor has other troubleshooting tools to help you determine the cause of the problem and fix it.  Using the Service Control Manager, you can get a quick view into services that have stopped.  From this view you can restart the service or stop it if it is hanging.  Many times when system performance changes for the worse, you can dig into the log files to determine if there was a recent change, if there is a security event and so on.  Again, it's as easy as launching the Real-Time Event Log Viewer and sorting by log type and severity.

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Level 12

In a way this is the 'bread and butter' of network and server administration as its such a common issue. Trying to find the route cause or the smoking gun as to why a server is running slow. I was on site a few months ago with a customer and they had a problem with a web application. For every minute it was down it was costing money so there was big pressure on IT to try and fix it.

As well as SolarWinds products the customer was also using LANGuardian which we integrated with Orion. I replicated the issue in my lap which I show in this video.

Level 15

Good information.

About the Author
I've been with SolarWinds for over eight years in product marketing, customer success and field enablement roles. Currently, I'm focused on improving business outcomes for our enterprise accounts with SolarWinds IT operations management portfolio. Prior to joining SolarWinds, I worked at IBM as a product manager, and served in other departments including strategy and finance. I have an MBA from Texas A&M University and a BA in Political Science/Russian Language from Oklahoma State University.