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DameWare Remote Support Prevails As More Cost Effective Solution Than LogMeIn

Level 11

Remote support software is becoming more robust and popular meaning fewer companies are able to offer it as a free tool. For example, LogMeIn recently announced that they will start requiring customers to purchase an account subscription for their remote support desktop tool. Now, in terms of a cost comparison, the decision of using SaaS (Software as a Service) or self-hosted, just got easier.

Given the convenience and time-saving aspects of remote support functionality, more IT pros are starting to recognize it as a necessary asset in their IT arsenal. DameWare Remote Support (DRS) is a feature-rich remote support tool that includes remote control for Windows®, Mac OS® X, and Linux®, remote access from iOS® and Android® devices, in-session chat, and file transfer—all for a one-time fee of $349/user. Because it’s a self-hosted solution, you have more control over setup, operation, and maintenance. This means a lot when it comes to network security.

When you add cost to the equation, it’s easy to see how a self-hosted system is far more cost-effective over the long run than a SaaS offering.

With LogMeIn, users will need to pay $99/year for remote access of two computers. For small business owners, they recommend LogMeIn Pro for Small Businesses. This option supports up to 10 computers at $449/year. Therefore, support for each computer equals $45/year. If one IT pro can support 10 computers, the cost for DRS is about $35 per computer for the first year. This results in a 20% savings over the LogMeIn price during the first year.

The annual contract renewal for DRS is $99/year. This includes upgrades for all new releases and access to technical support. Comparing DRS to LogMeIn Pro, the cost of supporting the same 10 computers drops to $10/year, resulting in an annual savings of 75% after the first year.

LogMeIn’s new pricing policy serves as a wake-up call to the evolving nature of software and online services. When cost is factor in technology decisions, self-hosted, DameWare Remote Support is the more cost-effective option.

1 Comment
Level 15

Thanks for sharing this information.