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Cheers to the IT Pro!

Level 17

Today is the 4th annual IT Pro Day, a day created by SolarWinds to recognize the IT pros that keep businesses up and running each and every day, all year long.

As an IT pro, I personally know that no one ever stops by your desk to say “thanks” for the fact that everything is working as expected. No, people only contact IT pros for one of two reasons: either something is broken, or something might become broken. And if it’s not something you know how to fix, you’ll be expected to fix it, and fast.

Nearly 70% of IT pros respond to one-off user requests daily. This amount of unplanned work leads to madness for mere mortals. The unplanned work doesn’t stop, either. IT pros are the first-level tech support for friends and family. Thanks to the ever-connected world in which we live, IT pros are responding to calls for help at all hours of the day.

Put this all together and it is easy to understand the best IT pros are one-part Batman, one-part MacGyver, and three parts Dr. House. We respond to alerts when called, we fix things in creative ways, and we do it all while reminding you we “are almost always eventually right.”

That’s right, IT pros can see the future. We know all viewpoints will eventually be consistent with ours. It is inevitable that there will come a point in time when your data will outgrow your current schema, code, and hardware. We know this because that’s been our normal ever since Codd invented databases.

IT pros spend hours finding ways to automate away tasks. Automation is a great way to help reduce risk and recover from failures. It’s also a great way to help get some sleep at night, and on weekends. Maybe even spend time working in the yard, building a nice firepit, where we sit and relax for 5 minutes before we fix the neighbor’s Wi-Fi.

We don’t do this for the money. We do this because we want what everyone wants: happy customers. With end users as our top priority, we want to help good people from making bad decisions. Sure, money helps, but that’s not our end goal. (But if someone in a corner office on the 4th floor in Austin is reading this, I want to remind them that bacon makes for a great gift during the holidays.)

Today is the day to say THANK YOU to the IT pro, and even give a #datahug to the ones that had enough time to shower before heading to the office.

Cheers!

The SolarWinds trademarks, service marks, and logos are the exclusive property of SolarWinds Worldwide, LLC or its affiliates.  All other trademarks are the property of their respective owners.

22 Comments
petergwilson
Level 14

Certainly don't do it for the money.  We have admin oxygen thieves earning more than 3rd line techies.

smttysmth02gt
Level 13

My favorite IT Pro Day article thus far.  Thanks!

david.botfield
Level 13

We believe that a small town could be heated from the amount of hot air produced around here.

mtgilmore1
Level 13

Sweet...  Go PRO's

rschroeder
Level 21

IT Pro's know their gifts! 

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sqlrockstar
Level 17

That's what I'm talking about!

sqlrockstar
Level 17

Uh, thanks?

david.botfield
Level 13

Sorry I was responding to Peter's comment above and clicked the wrong reply button.

sqlrockstar
Level 17

Well then, that makes sense now, thanks!

ericwilborn
Level 9

Cheers to us all! Thank you to all that help to answer questions and publish information for the rest of us to learn from!

brianj
Level 12

Sometimes I think every IT person in North America should take a two hour lunch break at the same time. Obviously this would require coordination across several time zones, some people would have a very late lunch, and some would have a very early lunch.

When nobody is keeping things running for two hours the whole world will come to understand how important we are.

rschroeder
Level 21

As I think about it, that "Bacon of the Month Club" gift would make a savory prize for a monthly mission--or for Thwack Camp!

vinay.by
Level 16

Cool article

joepoutre
Level 12

Not all of us eat bacon regularly, and some never partake for various reasons either sacred or secular. 

I therefore propose instead to find a Coffee of the Month Club. After all, for the vast majority of IT pros coffee is the fuel that lights our pilots, the jolt that frees our minds, and the sustenance that preserves our souls. (Yes, I am aware that as with bacon there are those who do not partake of coffee.)

rschroeder
Level 21

Ah, I'm in the opposite camp--I never drink coffee.  Sigh.

Perhaps we need a Thwack Awards Exchange Depot, where someone who doesn't want a particular award can park it and exchange it for someone else's winnings.

df112
Level 13

Free bacon for a year!

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df112
Level 13

Yep yep.  No one ever calls to say "just wanted to let you know everything is peachy and just wanted to say thanks!"

Radioteacher
Level 14

"Thanks for making sure we are safe and secure"

          - No one

ecklerwr1
Level 19

LOLOL enough time to shower!  I get that.

vinay.by
Level 16

Nearly 70% of IT pros respond to one-off user requests daily -

tallyrich
Level 15

Nearly 70% of IT pros respond to one-off user requests daily.  I'm actually surprised that this number isn't higher. Everywhere I've worked there is a "procedure" for ticketing, but there's always those that fail to follow it.

petergwilson
Level 14

Yes.  Here we have a fully enabled ticketing system.  Hardly a day goes past where some senior manager in IT comes to us asking us to help someone who has circumvented the system.  I always ask for the ticket number and get told, "Just fix it and they will open a ticket later".  We get measured on tickets (but are told we aren't) and those tickets never get opened.  Now I just refuse unless I have a ticket number.  If management complain I point them to the procedure they wrote and insist we follow.

Last week it was to reset a password when I was working on a failed Exchange mailbox server (affecting about 1000 users).  I disabled the managers mailbox, told him his mailbox was one of those affected and asked him which issue I should work on.      

About the Author
Thomas LaRock is a Head Geek at SolarWinds and a Microsoft® Certified Master, SQL Server® MVP, VMware® vExpert, and a Microsoft Certified Trainer. He has over 20 years experience in the IT industry in roles including programmer, developer, analyst, and database administrator.