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Level 7

Toolkit won't launch.

Hello! I've tried calling support over the last week to get this resolved to no avail.  Only managed to get a human once and all other support calls have gone unanswered.  I'm getting a fatal error.  Any help would be appreciated.  Thanks!

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3 Replies
Level 11

Can you try to perform the following:

1. Close all Toolset Tools.

2. Rename the following to Launchpad.xml.old

C:\ProgramData\Solarwinds\Toolset\ToolsetLaunchpad\Launchpad.xml

3. Try to open Launchpad by right clicking on the application and click "Run as Administrator"

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Has no affect.

Sorry if that didn't help. How about try a quick repair of the application by performing the following:

1. Delete the following files to the recycle bin:

C:\ProgramData\Solarwinds\ToolsetLaunchpad\quickTools.xml

C:\ProgramData\Solarwinds\Toolset\ToolsetLaunchpad\Launchpad.xml

2. Run installer for latest version of Toolset

if already installed, select repair

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