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Level 10

EOC Pass through Authentication

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So when setting up a new user for EOC,  there is a place to specify the account for Orion Instance 1 and Orion Instance 2.   All of these user accounts are AD accounts.  So these accounts will change their password every 60 days.   My question is,   If the username and password are the same on EOC as the other two orion instances is there no way to pass the user name and password that you used to log into EOC automatically to the orion instances?

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1 Solution

Unfortunately it is necessary to manually update Account Credentials within EOC in the event the remote/local site account credentials change.  We are hoping to come up with options for this in future releases. 

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5 Replies
Product Manager
Product Manager

MEh, we are still on Windows Server 2012 R2... but yay!

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I have created a feature request as I am facing the same challenge with one of my clients.

feel free to vote. Thanks

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Level 10

I have done some testing and it looks to me like there is no way to automatically pass through the credentials so that leaves you with two terrible options

1. Insert the user credentials into the EOC Settings section of the user setup

     However now the admin knows the users AD credentials

     And the user has to come type them in every time they change their password

2. Use a generic account to access the individual Orion instances

     Now all alerts acknowledged are acknowledged by the generic user

     Now when you launch into the orion instance you get logged in as the generic user

Unfortunately it is necessary to manually update Account Credentials within EOC in the event the remote/local site account credentials change.  We are hoping to come up with options for this in future releases. 

View solution in original post

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