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andrews_j
Level 9

Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

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Hi All,

So due to one of the Windows Updates to .Net 4.6, our primary SW server was in a state of BSOD regularly, so we built a new server, shutdown the old, spun up the new, reinstalled SW Orion, reattached the DB, and everything is just about OK.  I cleaned up the DB with the proper websites and servers, the 2nd poller still wouldn't communicate.  Ran through the setup again, changed around some configs (since the 2nd poller kept trying to communicate with the old machine that is now off).  I also went into RabbitMQ and deleted the old queues that referenced the old SW primary server.

But here's where I am at now.

1) I couldn't get the 2nd poller to communicate with the primary server, so I removed the poller from the SW configure, and uninstalled all the SW applications.  This was done after I exhausted everything I could find on reattaching that 2nd poller. Now, trying to install the application, I am met with:

Installation process failed for the primary Orion server

Algorithm has stuck! Unable to install any product on setup: [WINPCAPSILENT, 4.1.3.3024], [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3077], [SQLEXPRESS, 13.1.4001.0], [SQLCE35, 3.5.8080.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.319], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.151], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3077], [RECOMMENDATIONS, 1.3.0.4759], [VIM, 8.1.0.6436], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.5.0.2997], [WPM, 2.2.1.0],

2) I can't manually run the DB Maintenance on the SW server, I get the following error:

Status: Exception has been thrown by the target of an invocation.

References I used (not a full set)

Migrate SolarWinds products to a new server with a new IP and hostname - SolarWinds Worldwide, LLC. ...

Uninstall SolarWinds NPM

Additional Polling Engine is down or is not polling - SolarWinds Worldwide, LLC. Help and Support

RabbitMQ troubleshooting and purging SwisPubSub Queue - SolarWinds Worldwide, LLC. Help and Support

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17 Replies
andrews_j
Level 9

Re: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

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I've done a ton of poking around with this and no luck.  I still can't get the manual DB maintenance to run nor a 2nd poller install.  Hoping that other people have an idea or two I can try.

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andrews_j
Level 9

Re: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

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I've been able to fix the maintenance issue, but adding the second poller still fails with the following.  I've tried running as 'admin' along with various other admin accounts.  This is on the same server it was originally installed, but I uninstalled everything once we had rebuilt the primary SW server with the same IP as before, just a different name:

Installation process failed for the primary Orion server

Algorithm has stuck! Unable to install any product on setup: [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3077], [SQLEXPRESS, 13.1.4001.0], [SQLCE35, 3.5.8080.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.319], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.151], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3077], [RECOMMENDATIONS, 1.3.0.4759], [VIM, 8.1.0.6436], [WINPCAPSILENT, 4.1.3.3024], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.5.0.2997], [WPM, 2.2.1.0],

pastedImage_1.png

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eminturgut
Level 8

Re: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

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Hi Everyone,

I have almost the same problem here. When I try to install a new additional poller, Installation returns the error message below.

ıs tehre any suggestions..

pastedImage_0.png

the İnstallation Log Below;

*** SolarWinds Orion Administration Service v1.3.2.540, .Net Runtime v4.0.30319 ***

*** Assembly SolarWinds.Administration.Client, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.Common, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2018-03-23 13:30:22,800 [1] INFO  (null) SolarWinds.Administration.Client.Program - App Config Options

OipEndpointBaseUrl: 'https://api.solarwinds.com/swip/'

OfflineBundleUrl: 'https://downloads.solarwinds.com/solarwinds/OfflineInstallers/Solarwinds-Orion-OfflineInstaller.exe'

ProductsToInstall: ''

Products: ''

Components: ''

SelectProductsByDefault: 'true'

InstallerDBApiUrl: 'https://api.solarwinds.com/v1/Installer/InstallationStatus'

2018-03-23 13:30:22,815 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileProductsToInstallValueResolver - FileProductsToInstallValueResolver resolved ProductsToInstall in filename: orion,installer

2018-03-23 13:30:22,815 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileIsEvalValueResolver - Filename: SolarWinds-Orion-Installer. IsEvalValueResolver result: False

2018-03-23 13:30:22,847 [1] INFO  (null) SolarWinds.Administration.Common.Options.InjectedOptions - Found 3 options

2018-03-23 13:30:22,847 [1] INFO  (null) SolarWinds.Administration.Client.Program - Injected Online Options

mainpollerhostname: ' '

OipEndpointBaseUrl: 'https://api.solarwinds.com/swip/'

IsExternal: ''

2018-03-23 13:30:22,847 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileProductsToInstallValueResolver - FileProductsToInstallValueResolver resolved ProductsToInstall in filename: orion,installer

2018-03-23 13:30:22,847 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileIsEvalValueResolver - Filename: SolarWinds-Orion-Installer. IsEvalValueResolver result: False

2018-03-23 13:30:22,847 [1] INFO  (null) SolarWinds.Administration.Client.Program - Injected Offline Options

*** Assembly SolarWinds.Administration.Utils, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2018-03-23 13:30:22,862 [1] INFO  (null) SolarWinds.Administration.Utils.Registry.SolarWindsRegistryIO - Registry read. Key: HKEY_LOCAL_MACHINE\Software\SolarWinds\Orion\Improvement, Variable: OipEndpointBaseUrl

2018-03-23 13:30:22,862 [1] DEBUG (null) SolarWinds.Administration.Utils.Registry.SolarWindsRegistryIO - Registry variable not found

2018-03-23 13:30:22,862 [1] INFO  (null) SolarWinds.Administration.Client.Program - Registry Options

2018-03-23 13:30:22,862 [1] INFO  (null) SolarWinds.Administration.Client.Program - Command Line Options

INSTALLEREXE: 'C:\Users\etadmin\Desktop\SolarWinds-Orion-Installer.exe'

SESSIONID: 'A15EBDBC-DE24-4493-8F17-2977741E2DF8'

_originalArgs_: '-INSTALLEREXE="C:\Users\etadmin\Desktop\SolarWinds-Orion-Installer.exe" -SESSIONID="A15EBDBC-DE24-4493-8F17-2977741E2DF8"'

2018-03-23 13:30:22,862 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileProductsToInstallValueResolver - FileProductsToInstallValueResolver resolved ProductsToInstall in filename: orion,installer

2018-03-23 13:30:22,862 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileIsEvalValueResolver - Filename: SolarWinds-Orion-Installer. IsEvalValueResolver result: False

2018-03-23 13:30:22,878 [1] INFO  (null) SolarWinds.Administration.Client.Program - Calculated Options

autoUpdate: 'True'

2018-03-23 13:30:22,878 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileProductsToInstallValueResolver - FileProductsToInstallValueResolver resolved ProductsToInstall in filename: orion,installer

2018-03-23 13:30:22,878 [1] DEBUG (null) SolarWinds.Administration.Common.Options.ValueResolvers.FileIsEvalValueResolver - Filename: SolarWinds-Orion-Installer. IsEvalValueResolver result: False

2018-03-23 13:30:22,878 [1] INFO  (null) SolarWinds.Administration.Client.Program - Final Options

OipEndpointBaseUrl: 'https://api.solarwinds.com/swip/'

OfflineBundleUrl: 'https://downloads.solarwinds.com/solarwinds/OfflineInstallers/Solarwinds-Orion-OfflineInstaller.exe'

ProductsToInstall: ''

Products: ''

Components: ''

SelectProductsByDefault: 'true'

InstallerDBApiUrl: 'https://api.solarwinds.com/v1/Installer/InstallationStatus'

INSTALLEREXE: 'C:\Users\etadmin\Desktop\SolarWinds-Orion-Installer.exe'

SESSIONID: 'A15EBDBC-DE24-4493-8F17-2977741E2DF8'

_originalArgs_: '-INSTALLEREXE="C:\Users\etadmin\Desktop\SolarWinds-Orion-Installer.exe" -SESSIONID="A15EBDBC-DE24-4493-8F17-2977741E2DF8"'

mainpollerhostname: ' '

IsExternal: ''

autoUpdate: 'True'

*** Assembly mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, .NET version v4.0.30319 ***

2018-03-23 13:30:22,909 [1] INFO  (null) SolarWinds.Administration.Client.Program - Logged User Information

Username: ANADOLU_DOMAIN\etadmin

IsDomainUser: True

User Groups:

ANADOLU_DOMAIN\Domain Users

Everyone

BUILTIN\Users

BUILTIN\Administrators

NT AUTHORITY\REMOTE INTERACTIVE LOGON

NT AUTHORITY\INTERACTIVE

NT AUTHORITY\Authenticated Users

NT AUTHORITY\This Organization

LOCAL

ANADOLU_DOMAIN\AND - BT - Sistem Yonetimi Admin - SG

ANADOLU_DOMAIN\ESX Admins

ANADOLU_DOMAIN\Domain Admins

ANADOLU_DOMAIN\AND - Cd Rom Read Only

ANADOLU_DOMAIN\DC Ilom

ANADOLU_DOMAIN\AND - USB Read Only

ANADOLU_DOMAIN\Sun ESX Ilom

ANADOLU_DOMAIN\Sube Ilom

ANADOLU_DOMAIN\Ibm Ilom

ANADOLU_DOMAIN\AND - BT - Sanallasma yonetimi - SG

ANADOLU_DOMAIN\AND - BT - PC Adminleri - SG

Authentication authority asserted identity

ANADOLU_DOMAIN\ORACLEAPP

ANADOLU_DOMAIN\Cert Publishers

ANADOLU_DOMAIN\Denied RODC Password Replication Group

*** Assembly SolarWinds.Administration, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2018-03-23 13:30:23,549 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Reading key: LocalMachine\SOFTWARE\SolarWinds\Orion\Improvement\IsExternal with result: True

2018-03-23 13:30:23,549 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Reading key: LocalMachine\SOFTWARE\SolarWinds\Orion\Improvement\OptIn with result: 1

2018-03-23 13:30:23,549 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Reading key: LocalMachine\SOFTWARE\SolarWinds\Orion\Improvement\OipSetByUser with result: False

*** Assembly SolarWinds.OrionImprovement.Client, Version=2.8.0.218, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2018-03-23 13:30:23,549 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Requesting Location from https://api.solarwinds.com/v1/location?checkForOptIn=true

2018-03-23 13:30:23,580 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Service Request Timeout is 00:00:05

2018-03-23 13:30:23,595 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Waiting for Service Request/Response Tasks

2018-03-23 13:30:24,422 [10] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Get Service Response Begin

2018-03-23 13:30:24,422 [10] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Get Service Response End

2018-03-23 13:30:24,422 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Getting Response Stream text/xml; charset=utf-8

2018-03-23 13:30:24,422 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Reading Response Stream

2018-03-23 13:30:24,422 [5] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Service Response Length read 113

2018-03-23 13:30:24,438 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.GeoLocationClient - Service responded SWI 'True' in 00:00:00.8777546.

2018-03-23 13:30:24,438 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - { Initializing OIP entered

2018-03-23 13:30:24,438 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipEnvironment - OIP base url from Environment is 'https://api.solarwinds.com/swip/'.

2018-03-23 13:30:24,438 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - OIP Base Url: 'https://api.solarwinds.com/swip/', Session ID: 'A15EBDBC-DE24-4493-8F17-2977741E2DF8', User ID: '654E19C9-F80D-46C6-B364-E8BC2A9227D8'.

2018-03-23 13:30:24,438 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - OIP events buffer size 30, max buffer size 300.

2018-03-23 13:30:24,438 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - Events endpoint is 'https://api.solarwinds.com/swip/Events'

2018-03-23 13:30:24,438 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - System Description endpoint is 'https://api.solarwinds.com/swip/SystemDescription'

2018-03-23 13:30:24,438 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - File upload endpoint is 'https://api.solarwinds.com/swip/Upload.ashx'

2018-03-23 13:30:24,438 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - OIP data transmission is ENABLED based on current settings. Opt-In: True, Stop Collection: False, Connected to Internet True.

2018-03-23 13:30:24,438 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - } Initializing OIP exited

2018-03-23 13:30:24,438 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - OIP Opt-In from User: True

2018-03-23 13:30:24,438 [4] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - Starting OIP server connection check.

2018-03-23 13:30:24,625 [4] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Connected to OIP server, OIP data will be transmitted.

2018-03-23 13:30:24,968 [1] DEBUG (null) SolarWinds.Administration.ServiceContainer - ServiceContainer initialized

*** Assembly SolarWinds.Orion.Web.I18n, Version=1.39.0.282, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2018-03-23 13:30:24,984 [1] INFO  (null) SolarWinds.Orion.Web.I18n.ResourceLoader - Loading resources from 'C:\Users\etadmin\AppData\Local\Temp\SolarWindsOrionSetup20180323133014\SolarWinds.Administration.Strings.dll' assembly.

*** Assembly SolarWinds.Orion.Configuration, Version=10001.1.1.577, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2018-03-23 13:30:24,999 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core\Configuration.

2018-03-23 13:30:24,999 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - InstallationType - MainPoller - True - 0

2018-03-23 13:30:24,999 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - { Collecting System Description entered

2018-03-23 13:30:24,999 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetOSName()

*** Assembly SolarWinds.Administration.Downloader, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.Installer, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.DataProviders, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.SystemInfoCollector, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.Parser, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2018-03-23 13:30:25,093 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetCPUName()

2018-03-23 13:30:25,109 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Reading key: LocalMachine\Software\Wow6432Node\SolarWinds\Orion\Core\LocalePrimary with result: en-US

2018-03-23 13:30:25,109 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\Version

2018-03-23 13:30:25,109 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2018-03-23 13:30:25,109 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\Configuration

2018-03-23 13:30:25,109 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\EvalInstallType

2018-03-23 13:30:25,109 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2018-03-23 13:30:25,109 [1] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2018-03-23 13:30:25,109 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core\Configuration.

2018-03-23 13:30:25,109 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core\Configuration.

2018-03-23 13:30:25,109 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core\Configuration.

2018-03-23 13:30:25,109 [1] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core\Configuration.

*** Assembly SolarWinds.Administration.InstallExecutor, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2018-03-23 13:30:25,124 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - InstallationType - AdditionalPoller - True - 0

2018-03-23 13:30:25,140 [1] INFO  (null) SolarWinds.Administration.Host.Services - Starting (InProcess mode)

*** Assembly SolarWinds.Administration.ActiveDiagnosticsManager, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Orion.ActiveDiagnostics.Contract, Version=1.7.0.395, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.UpdatePathResolver, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

*** Assembly SolarWinds.Administration.UpdateEngine, Version=1.3.2.540, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

2018-03-23 13:30:25,296 [1] DEBUG (null) SolarWinds.Administration.Installer.SessionStore - Initializing installation session.

2018-03-23 13:30:25,343 [1] DEBUG (null) SolarWinds.Administration.OWIN.OWINStartup - Using 'SolarWinds.Administration' assembly as OWIN FileServer

2018-03-23 13:30:25,358 [1] DEBUG (null) SolarWinds.Administration.OWIN.OWINStartup - Using 'SolarWinds.Administration.Installer' assembly as OWIN FileServer

2018-03-23 13:30:25,655 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - BootsrapperId -  - True - 0

2018-03-23 13:30:25,655 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Version - 1.3.2.540 - True - 0

2018-03-23 13:30:25,655 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Started - The Installer has been initiated. UTC Time: 2018-03-23 10:30:25Z, Local Time: 2018-03-23 13:30:25Z. - True - 0

2018-03-23 13:30:25,655 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Evaluation - False - True - 0

2018-03-23 13:30:28,689 [24] DEBUG (null) SolarWinds.Administration.Installer.WebApi.FlowController - Current installationWorkflowType: Poller, is injected: False

2018-03-23 13:30:29,030 [28] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer -  - Select Server activated. - True - 0

2018-03-23 13:30:29,241 [22] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from DB: 

2018-03-23 13:30:34,977 [24] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Setting MainPollerHostName from UI: solar01

2018-03-23 13:30:35,631 [19] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Setting MainPollerHostName from UI: solar

2018-03-23 13:30:38,738 [20] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Setting MainPollerHostName from UI: solarp01.anadolubank.pvt

2018-03-23 13:30:39,450 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetPhysicalMemoryInfo()

2018-03-23 13:30:39,464 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetCurrentTimeZoneName()

2018-03-23 13:30:39,466 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetSystemUserLocales()

2018-03-23 13:30:39,469 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: GetInstalledVersions()

2018-03-23 13:30:39,472 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: CollectWindowsHotFixes()

2018-03-23 13:30:40,615 [26] INFO  (null) SolarWinds.Administration.Installer.InstallerFacade - Solarwinds installer is started on Scalability Engine on fresh installation.

2018-03-23 13:30:40,615 [26] INFO  (null) SolarWinds.Administration.Installer.InstallerFacade - Chosen server role is: AdditionalPoller isHa: False

2018-03-23 13:30:40,615 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:40,616 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:40,728 [26] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\Version

2018-03-23 13:30:40,729 [26] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2018-03-23 13:30:40,729 [26] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\Configuration

2018-03-23 13:30:40,729 [26] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\EvalInstallType

2018-03-23 13:30:40,729 [26] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2018-03-23 13:30:40,729 [26] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\SolarWinds\Orion\Core\InstallPath

2018-03-23 13:30:40,730 [26] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core\Configuration.

2018-03-23 13:30:40,730 [26] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core\Configuration.

2018-03-23 13:30:40,731 [26] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core\Configuration.

2018-03-23 13:30:40,731 [26] WARN  (null) SolarWinds.Orion.Core.Common.RegistrySettings - Failure opening registry key at HKLM\SOFTWARE\SolarWinds\Orion\Core\Configuration.

2018-03-23 13:30:40,732 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:40,807 [26] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - OIP Opt-In from User: True

2018-03-23 13:30:40,810 [26] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - InstallationType - AdditionalPoller - True - 0

2018-03-23 13:30:40,811 [26] INFO  (null) SolarWinds.Administration.Installer.InstallerFacade - trying to detect locale on main poller

2018-03-23 13:30:40,811 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:40,919 [26] INFO  (null) SolarWinds.Administration.Installer.InstallerFacade - detected locale on main poller: en-US

2018-03-23 13:30:40,928 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:41,032 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:42,572 [26] INFO  (null) SolarWinds.Administration.DataProviders.AutoUpdateInstallationSession - Installer version '1.3.2.540', detected update version '1.3.2.557'.

2018-03-23 13:30:42,581 [26] WARN  (null) SolarWinds.Administration.DataProviders.AutoUpdateInstallationSession - Update of orion installer to version '1.3.2.557' is required.

2018-03-23 13:30:42,582 [5] DEBUG (null) SolarWinds.Administration.Installer.AutoUpdateEngine - starting autoupdate process

2018-03-23 13:30:42,945 [26] INFO  (null) SolarWinds.Administration.DataProviders.CachingProductCatalogProvider - Using Product Catalog with version: 80725

2018-03-23 13:30:42,958 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:42,960 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:42,961 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:43,143 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.Detectors.MainPollerPackagesDetector - Products installed on Main Poller (IP address - solarp01.anadolubank.pvt): ACTIVEDIAGNOSTICS: 1.8.0.460, COLLECTOR: 2.13.0.292, CORE: 2017.3.5320.3133, CORTEX: 1.0.0.5153, DPAIM: 11.1.0.1191, DPI: 2.4.0.182, HA: 2017.3.1.851, JOBENGINE: 2.11.0.328, MIBS: 1.0.43.0, NCM: 7.7.0.1549, NETPATH: 1.1.1.4501, NETWORKATLAS: 1.17.0.177, NPM: 12.2.5300.2510, NTA: 4.2.3.4125, ORIONHA: 2017.3.1.3303, ORIONIMPROVEMENT: 2.8.0.196, RABBITMQ: 1.1.40.0, RECOMMENDATIONS: 1.4.0.4855, SAM: 6.6.0.3735, SFTPSERVERINSTALLER: 1.1.0.16, SQLCE35: 3.5.8080.0, SQLNATIVECLIENT2008: 10.0.1600.22, SQLSMO2012: 11.0.2100.60, SWA: 1.3.0.339, SWIS: 2017.3.0.1061, TFTPSERVERINSTALLER: 11.0.2.57, VIM: 8.2.0.7071, WINPCAPSILENT: 4.1.3.3024, ORIONPLATFORM: 2017.3.5320.3133

2018-03-23 13:30:43,159 [26] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\Wow6432Node\SolarWinds\Orion\Core\InstallPath

2018-03-23 13:30:43,160 [26] WARN  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.OrionModuleFilesLister - Orion is not installed on local macnhine.

2018-03-23 13:30:43,162 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.InstalledModulesDetector - Modules detected in xml files:

2018-03-23 13:30:43,176 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code af0fafb4-42de-4e58-b256-dd75ca14b870

2018-03-23 13:30:43,177 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 64949a76-723f-43a5-bb7d-6ea143488644

2018-03-23 13:30:43,177 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code da36f8e2-99fc-44df-b011-09f6b063b0f7

2018-03-23 13:30:43,177 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 9fe9ec4f-2671-4e0c-bd7b-2059d9bc7185

2018-03-23 13:30:43,177 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 3ad82a8c-a12d-4002-988d-518a2f104871

2018-03-23 13:30:43,177 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 32eb98b8-4256-46d6-bf55-22d21da06dfd

2018-03-23 13:30:43,178 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code c261e4df-33e2-49c0-b53d-319388728c6d

2018-03-23 13:30:43,178 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code d14097d4-2b79-4248-ab10-d39a8d258334

2018-03-23 13:30:43,179 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code af3b1904-7e83-448f-b7cd-4238c9c47cee

2018-03-23 13:30:43,179 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 623be1e1-a6b2-4358-b310-2ff7810c19c6

2018-03-23 13:30:43,179 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 0c943608-5227-4fcb-812c-84ced0b5201a

2018-03-23 13:30:43,179 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 9a4c5676-40d4-4fd3-8c33-1d7d2607e373

2018-03-23 13:30:43,179 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 2ad92182-f570-4da0-8fd4-4773aa75e155

2018-03-23 13:30:43,180 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code a34ba7aa-d9aa-4afc-bd45-e7808a0f8b2b

2018-03-23 13:30:43,180 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 349a15dd-f837-48a4-9ba9-ad55466d1f3a

2018-03-23 13:30:43,180 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 2a59d963-705e-40b6-abae-5c00435155a4

2018-03-23 13:30:43,180 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 487f467c-c2e7-4e1b-a03c-da4eb390d1d4

2018-03-23 13:30:43,180 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 91433c20-1bfa-47c5-83c7-bd39e43fbb31

2018-03-23 13:30:43,180 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code f86db99a-17d5-40dd-ba56-537d3e788019

2018-03-23 13:30:43,181 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 12ef5b5f-11fd-450d-b499-65fe290a9a7e

2018-03-23 13:30:43,181 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 64352fea-5d19-4f14-8237-a40ae9edf598

2018-03-23 13:30:43,181 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 658c1018-f438-4c65-b41b-c5c385cd57a5

2018-03-23 13:30:43,181 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code e1ad6b88-6ce8-44bb-abc8-6beef766d0dd

2018-03-23 13:30:43,181 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code b2395c56-3a88-4db8-a486-efb1900135cc

2018-03-23 13:30:43,181 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code f6acc78e-5e76-43c2-8226-4a1b71493484

2018-03-23 13:30:43,182 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code ab0a4612-4f47-4b45-a417-3294288cdb1c

2018-03-23 13:30:43,185 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code e40d7c94-116b-492d-a3ef-858a147bf243

2018-03-23 13:30:43,185 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 5ccad14a-7c3f-4c05-bb83-35231b1435f2

2018-03-23 13:30:43,185 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code a2249d4c-14ee-4b6b-935a-492ca0b71d65

2018-03-23 13:30:43,186 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 3b59da85-d3e6-4f60-aa99-72864e3fa3b3

2018-03-23 13:30:43,186 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code e177e309-5586-49d7-8832-b69cfa7a8743

2018-03-23 13:30:43,186 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 9cbcbcf7-5a6f-44e2-a808-2d83010d1e7c

2018-03-23 13:30:43,186 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 8881598a-ade2-4bac-bba1-9aa095021289

2018-03-23 13:30:43,186 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 2c7cd33d-3a30-4ff0-a0bf-575b07417c0b

2018-03-23 13:30:43,186 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 4902131c-60dc-4bfe-ada6-136cb5e73915

2018-03-23 13:30:43,190 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.InstalledModulesDetector - Modules detected in msi library: SQLCE35:3.5.8080.0, SQLNATIVECLIENT2008:10.0.1600.22, SQLSMO2012:11.0.2100.60, WINPCAPSILENT:4.1.3.3024

2018-03-23 13:30:43,230 [26] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Could not find registry key LocalMachine\Software\Wow6432Node\SolarWinds\Orion\Core\InstallPath

2018-03-23 13:30:43,240 [26] WARN  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.OrionModuleFilesLister - Orion is not installed on local macnhine.

2018-03-23 13:30:43,240 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.InstalledModulesDetector - Modules detected in xml files:

2018-03-23 13:30:43,240 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code af0fafb4-42de-4e58-b256-dd75ca14b870

2018-03-23 13:30:43,240 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 64949a76-723f-43a5-bb7d-6ea143488644

2018-03-23 13:30:43,241 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code da36f8e2-99fc-44df-b011-09f6b063b0f7

2018-03-23 13:30:43,241 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 9fe9ec4f-2671-4e0c-bd7b-2059d9bc7185

2018-03-23 13:30:43,241 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 3ad82a8c-a12d-4002-988d-518a2f104871

2018-03-23 13:30:43,241 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 32eb98b8-4256-46d6-bf55-22d21da06dfd

2018-03-23 13:30:43,241 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code c261e4df-33e2-49c0-b53d-319388728c6d

2018-03-23 13:30:43,241 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code d14097d4-2b79-4248-ab10-d39a8d258334

2018-03-23 13:30:43,241 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code af3b1904-7e83-448f-b7cd-4238c9c47cee

2018-03-23 13:30:43,242 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 623be1e1-a6b2-4358-b310-2ff7810c19c6

2018-03-23 13:30:43,242 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 0c943608-5227-4fcb-812c-84ced0b5201a

2018-03-23 13:30:43,242 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 9a4c5676-40d4-4fd3-8c33-1d7d2607e373

2018-03-23 13:30:43,242 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 2ad92182-f570-4da0-8fd4-4773aa75e155

2018-03-23 13:30:43,242 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code a34ba7aa-d9aa-4afc-bd45-e7808a0f8b2b

2018-03-23 13:30:43,242 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 349a15dd-f837-48a4-9ba9-ad55466d1f3a

2018-03-23 13:30:43,242 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 2a59d963-705e-40b6-abae-5c00435155a4

2018-03-23 13:30:43,243 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 487f467c-c2e7-4e1b-a03c-da4eb390d1d4

2018-03-23 13:30:43,243 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 91433c20-1bfa-47c5-83c7-bd39e43fbb31

2018-03-23 13:30:43,243 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code f86db99a-17d5-40dd-ba56-537d3e788019

2018-03-23 13:30:43,243 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 12ef5b5f-11fd-450d-b499-65fe290a9a7e

2018-03-23 13:30:43,243 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 64352fea-5d19-4f14-8237-a40ae9edf598

2018-03-23 13:30:43,243 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 658c1018-f438-4c65-b41b-c5c385cd57a5

2018-03-23 13:30:43,243 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code e1ad6b88-6ce8-44bb-abc8-6beef766d0dd

2018-03-23 13:30:43,243 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code b2395c56-3a88-4db8-a486-efb1900135cc

2018-03-23 13:30:43,244 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code f6acc78e-5e76-43c2-8226-4a1b71493484

2018-03-23 13:30:43,244 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code ab0a4612-4f47-4b45-a417-3294288cdb1c

2018-03-23 13:30:43,245 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code e40d7c94-116b-492d-a3ef-858a147bf243

2018-03-23 13:30:43,245 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 5ccad14a-7c3f-4c05-bb83-35231b1435f2

2018-03-23 13:30:43,245 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code a2249d4c-14ee-4b6b-935a-492ca0b71d65

2018-03-23 13:30:43,245 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 3b59da85-d3e6-4f60-aa99-72864e3fa3b3

2018-03-23 13:30:43,245 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code e177e309-5586-49d7-8832-b69cfa7a8743

2018-03-23 13:30:43,245 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 9cbcbcf7-5a6f-44e2-a808-2d83010d1e7c

2018-03-23 13:30:43,245 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 8881598a-ade2-4bac-bba1-9aa095021289

2018-03-23 13:30:43,246 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 2c7cd33d-3a30-4ff0-a0bf-575b07417c0b

2018-03-23 13:30:43,246 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.MsiPropertyExtractor - ProductCode not found for product based on the upgrade code 4902131c-60dc-4bfe-ada6-136cb5e73915

2018-03-23 13:30:43,246 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.InstalledModulesDetector - Modules detected in msi library: SQLCE35:3.5.8080.0, SQLNATIVECLIENT2008:10.0.1600.22, SQLSMO2012:11.0.2100.60, WINPCAPSILENT:4.1.3.3024

*** Assembly SolarWinds.Orion.Common, Version=2.0.0.0, Culture=neutral, PublicKeyToken=316e86daa515e407, .NET version v4.0.30319 ***

2018-03-23 13:30:43,254 [26] WARN  (null) SolarWinds.Orion.Common.Helpers.CryptoHelper - Unable to load SolarWinds.Orion.Security.dll from execution directory.

System.IO.FileNotFoundException: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

   at System.Reflection.RuntimeAssembly.nLoadFile(String path, Evidence evidence)

   at System.Reflection.Assembly.LoadFile(String path)

   at SolarWinds.Orion.Common.Helpers.CryptoHelper..cctor()

2018-03-23 13:30:43,269 [26] WARN  (null) SolarWinds.Orion.Common.Helpers.CryptoHelper - Trying to load SolarWinds.Orion.Security.dll from Orion install directory...

2018-03-23 13:30:43,287 [26] ERROR (null) SolarWinds.Administration.SystemInfoCollector.OrionDbDataProvider - Cannot determine the db version. Msg: System.TypeInitializationException: The type initializer for 'SolarWinds.Orion.Common.DatabaseFunctions' threw an exception. ---> System.TypeInitializationException: The type initializer for 'SolarWinds.Orion.Common.Helpers.CryptoHelper' threw an exception. ---> System.IO.FileNotFoundException: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

   at System.Reflection.RuntimeAssembly.nLoadFile(String path, Evidence evidence)

   at System.Reflection.Assembly.LoadFile(String path)

   at SolarWinds.Orion.Common.Helpers.CryptoHelper..cctor()

   --- End of inner exception stack trace ---

   at SolarWinds.Orion.Common.Helpers.CryptoHelper..ctor()

   at SolarWinds.Orion.Common.DatabaseFunctions..cctor()

   --- End of inner exception stack trace ---

   at SolarWinds.Orion.Common.DatabaseFunctions.get_ConnectionString()

   at SolarWinds.Administration.Installer.Utils.DatabaseHelper.CreateConnectionWithRefreshAndRetry()

   at SolarWinds.Administration.Installer.Utils.DatabaseHelperWrapper.CreateConnectionWithRefreshAndRetry()

   at SolarWinds.Administration.SystemInfoCollector.OrionDbDataProvider.ActionOnReaderExecutor[T](String query, Func`2 actionOnReader)

   at SolarWinds.Administration.SystemInfoCollector.OrionDbDataProvider.GetDBVersion()

System.TypeInitializationException: The type initializer for 'SolarWinds.Orion.Common.DatabaseFunctions' threw an exception. ---> System.TypeInitializationException: The type initializer for 'SolarWinds.Orion.Common.Helpers.CryptoHelper' threw an exception. ---> System.IO.FileNotFoundException: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

   at System.Reflection.RuntimeAssembly.nLoadFile(String path, Evidence evidence)

   at System.Reflection.Assembly.LoadFile(String path)

   at SolarWinds.Orion.Common.Helpers.CryptoHelper..cctor()

   --- End of inner exception stack trace ---

   at SolarWinds.Orion.Common.Helpers.CryptoHelper..ctor()

   at SolarWinds.Orion.Common.DatabaseFunctions..cctor()

   --- End of inner exception stack trace ---

   at SolarWinds.Orion.Common.DatabaseFunctions.get_ConnectionString()

   at SolarWinds.Administration.Installer.Utils.DatabaseHelper.CreateConnectionWithRefreshAndRetry()

   at SolarWinds.Administration.Installer.Utils.DatabaseHelperWrapper.CreateConnectionWithRefreshAndRetry()

   at SolarWinds.Administration.SystemInfoCollector.OrionDbDataProvider.ActionOnReaderExecutor[T](String query, Func`2 actionOnReader)

   at SolarWinds.Administration.SystemInfoCollector.OrionDbDataProvider.GetDBVersion()

2018-03-23 13:30:43,293 [26] WARN  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.DbVersionDetector - DbVersionDetector cannot detect installed database. Error during establishing connection

2018-03-23 13:30:43,323 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.OsVersionDetector - Detected OS Version: WindowsServer2012 edition NotSpecified

2018-03-23 13:30:43,327 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.CurrentSetupInfo - Current Setup:

OS: WindowsServer2012

DbVersion: Undetected

InstallationType: Type=AdditionalPoller, IsHA=False

Products:

Components:

SQLCE35 (Microsoft SQL Server Compact 3.5 Service Pack 2) 3.5.8080.0

SQLNATIVECLIENT2008 (Microsoft SQL Server 2008 Native Client) 10.0.1600.22

SQLSMO2012 (Microsoft SQL Server 2012 Management Objects) 11.0.2100.60

WINPCAPSILENT (WinPCap Driver) 4.1.3.3024

2018-03-23 13:30:43,357 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collecting System Description: CollectInstalledProgramsAndUpdates(d)

2018-03-23 13:30:43,375 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - Collected System Description.

OSName: Windows Server 2012, OSVersion: Microsoft Windows NT 6.2.9200.0, Cpu: Intel(R) Xeon(R) CPU E7- 4850  @ 2.00GHz, PhysicalMemory: 16384 MB, TimeZone: Turkey Standard Time (UTC+03:00:00), IsInternal: False

System User Locales:

UserName: Network Service, Locale: 00000409, LocaleName: en-US

UserName: Local Service, Locale: 00000409, LocaleName: en-US

UserName: Local System, Locale: 00000409, LocaleName: en-US

Installed .Net versions:

Name: v2.0.50727, Version: 2.0.50727.4927, ServicePack: 2, Kind: , Release:

Name: v3.0, Version: 3.0.30729.4926, ServicePack: 2, Kind: , Release:

Name: v3.5, Version: 3.5.30729.4926, ServicePack: 1, Kind: , Release:

Name: v4, Version: 4.7.02558, ServicePack: , Kind: Client, Release: 461310

Name: v4, Version: 4.7.02558, ServicePack: , Kind: Full, Release: 461310

Name: v4.0, Version: 4.0.0.0, ServicePack: , Kind: Client, Release:

Installed Programs:

Id: {49D665A2-4C2A-476E-9AB8-FCC425F526FC}, DisplayName: Microsoft SQL Server 2012 Native Client , DisplayVersion: 11.0.2100.60, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}, DisplayName: Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161, DisplayVersion: 9.0.30729.6161, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {A29D1967-5AD0-40BB-9DF0-3862C2FB877A}, DisplayName: WinPcap 4.1.3, DisplayVersion: 4.1.3024.3, Publisher: Riverbed Technology, Inc., IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {C79A7EAB-9D6F-4072-8A6D-F8F54957CD93}, DisplayName: Microsoft SQL Server 2008 Native Client, DisplayVersion: 10.0.1600.22, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}, DisplayName: Microsoft SQL Server Compact 3.5 SP2 x64 ENU, DisplayVersion: 3.5.8080.0, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {F1949145-EB64-4DE7-9D81-E6D27937146C}, DisplayName: Microsoft System CLR Types for SQL Server 2012 (x64), DisplayVersion: 11.0.2100.60, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {FA0A244E-F3C2-4589-B42A-3D522DE79A42}, DisplayName: Microsoft SQL Server 2012 Management Objects  (x64), DisplayVersion: 11.0.2100.60, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {050d4fc8-5d48-4b8f-8972-47c82c46020f}, DisplayName: Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501, DisplayVersion: 12.0.30501.0, Publisher: Microsoft Corporation, IsWindowsInstaller: False

MsiInfo:

Updates:

Id: {196BB40D-1578-3D01-B289-BEFC77A11A1E}, DisplayName: Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319, DisplayVersion: 10.0.30319, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {1F1C2DFC-2D24-3E06-BCB8-725134ADF989}, DisplayName: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148, DisplayVersion: 9.0.30729.4148, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}, DisplayName: Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030, DisplayVersion: 11.0.61030.0, Publisher: Microsoft Corporation, IsWindowsInstaller: False

MsiInfo:

Updates:

Id: {3A9FC03D-C685-4831-94CF-4EDFD3749497}, DisplayName: Microsoft SQL Server Compact 3.5 SP2 ENU, DisplayVersion: 3.5.8080.0, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {9BE518E6-ECC6-35A9-88E4-87755C07200F}, DisplayName: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161, DisplayVersion: 9.0.30729.6161, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}, DisplayName: Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030, DisplayVersion: 11.0.61030.0, Publisher: Microsoft Corporation, IsWindowsInstaller: False

MsiInfo:

Updates:

Id: {DA1C1761-5F4F-4332-AB9D-29EDF3F8EA0A}, DisplayName: Microsoft SQL Server 2012 Management Objects , DisplayVersion: 11.0.2100.60, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {E2082604-4BA5-44BB-BBFB-AF0F3CB8C6AB}, DisplayName: Microsoft System CLR Types for SQL Server 2012, DisplayVersion: 11.0.2100.60, Publisher: Microsoft Corporation, IsWindowsInstaller: True

MsiInfo:

Updates:

Id: {f65db027-aff3-4070-886a-0d87064aabb1}, DisplayName: Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501, DisplayVersion: 12.0.30501.0, Publisher: Microsoft Corporation, IsWindowsInstaller: False

MsiInfo:

Updates:

Installed Updates:

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

SolarWinds.OrionImprovement.Client.InstalledUpdate

2018-03-23 13:30:43,382 [6] DEBUG (null) SolarWinds.OrionImprovement.Client.SystemDescription - } Collecting System Description exited

2018-03-23 13:30:43,384 [25] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Uploading System Description to https://api.solarwinds.com/swip/SystemDescription

2018-03-23 13:30:43,415 [26] DEBUG (null) SolarWinds.Administration.DataProviders.ProductStageFilter - Forced product stages by custom products/components:Hf,Rtm,Rc,Beta

2018-03-23 13:30:43,469 [26] DEBUG (null) SolarWinds.Administration.UpdateEngine.ProductsAvailableToInstallProvider - Retreiving products available to install

2018-03-23 13:30:43,473 [26] DEBUG (null) SolarWinds.Administration.UpdateEngine.ProductsAvailableToInstallProvider - getting products available to install. Including Beta builds: False

2018-03-23 13:30:43,473 [26] DEBUG (null) SolarWinds.Administration.UpdateEngine.ProductsAvailableToInstallProvider - getting products available to install. Including RC builds: False

2018-03-23 13:30:43,483 [26] DEBUG (null) SolarWinds.Administration.DataProviders.ProductStageFilter - Forced product stages by custom products/components:Beta,Rtm,Hf

2018-03-23 13:30:43,492 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:43,493 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:43,504 [26] INFO  (null) SolarWinds.Administration.UpdateEngine.ScalabilityEngineProductsFilter - Incompatible products for AdditionalPoller: DPAIM,ORIONIMPROVEMENT,RABBITMQ,ORIONPLATFORM

2018-03-23 13:30:43,512 [26] DEBUG (null) SolarWinds.Administration.UpdateEngine.ProductsByMaintananceProvider - Getting list of versions of selected products limited to maintanance

2018-03-23 13:30:43,517 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.ProductLicenseDetector - Starting license check on Falcon side

2018-03-23 13:30:43,517 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.LicensesByServerRoleProvider - Creating Service Call for licenses

2018-03-23 13:30:43,518 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:43,623 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.ProductLicenseDetector - Final allowed to install version of products:

2018-03-23 13:30:43,644 [26] DEBUG (null) SolarWinds.Administration.UpdateEngine.ProductsByMaintananceProvider - Getting list of versions of selected products limited to maintanance

2018-03-23 13:30:43,645 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.ProductLicenseDetector - Starting license check on Falcon side

2018-03-23 13:30:43,645 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.LicensesByServerRoleProvider - Creating Service Call for licenses

2018-03-23 13:30:43,645 [26] DEBUG (null) SolarWinds.Administration.SystemInfoCollector.MainPollerHostNameProvider - Getting MainPollerHostName from MainPollerHostNameProvider class: solarp01.anadolubank.pvt

2018-03-23 13:30:43,713 [26] INFO  (null) SolarWinds.Administration.SystemInfoCollector.Detectors.InstalledProductsDetector.ProductLicenseDetector - Final allowed to install version of products:

2018-03-23 13:30:43,715 [26] DEBUG (null) SolarWinds.Administration.UpdatePathResolver.UpdatePathResolver - Start CalculateUpdateInformation

2018-03-23 13:30:43,717 [26] DEBUG (null) SolarWinds.Administration.UpdatePathResolver.UpdatePathResolver - Selected products: [NCM, 7.7.0.1549][NPM, 12.2.5300.2510][NTA, 4.2.3.4125][SAM, 6.6.0.3735]

2018-03-23 13:30:43,770 [26] DEBUG (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - Calculating shortest update path for installed products: SQLCE35-3.5.8080.0, SQLNATIVECLIENT2008-10.0.1600.22, SQLSMO2012-11.0.2100.60, WINPCAPSILENT-4.1.3.3024

2018-03-23 13:30:43,770 [26] DEBUG (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - Updates selected by user: NCM-7.7.0.1549, NPM-12.2.5300.2510, NTA-4.2.3.4125, SAM-6.6.0.3735

2018-03-23 13:30:43,770 [26] DEBUG (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - Required updates: NCM-7.7.0.1549, NPM-12.2.5300.2510, NTA-4.2.3.4125, SAM-6.6.0.3735

2018-03-23 13:30:43,802 [26] DEBUG (null) SolarWinds.Administration.DataProviders.ProductStageFilter - Forced product stages by custom products/components:Beta,Rtm,Hf

2018-03-23 13:30:43,901 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024], [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3133], [SQLEXPRESS, 13.1.4001.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.328], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.177], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3133], [RECOMMENDATIONS, 1.4.0.4855], [VIM, 8.2.0.7071], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.6.0.3735],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:43,987 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024], [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3133], [SQLEXPRESS, 13.1.4001.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.328], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.177], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3133], [RECOMMENDATIONS, 1.4.0.4855], [VIM, 8.2.0.7071], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.6.0.3735],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,053 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024], [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3133], [SQLEXPRESS, 13.1.4001.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.328], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.177], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3133], [RECOMMENDATIONS, 1.4.0.4855], [VIM, 8.2.0.7071], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.6.0.3735],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,110 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,176 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,243 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,305 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024], [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3133], [SQLEXPRESS, 13.1.4001.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.328], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.177], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3133], [RECOMMENDATIONS, 1.4.0.4855], [VIM, 8.2.0.7071], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.6.0.3735],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,364 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024], [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3133], [SQLEXPRESS, 13.1.4001.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.328], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.177], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3133], [RECOMMENDATIONS, 1.4.0.4855], [VIM, 8.2.0.7071], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.6.0.3735],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,436 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024], [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3133], [SQLEXPRESS, 13.1.4001.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.328], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.177], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3133], [RECOMMENDATIONS, 1.4.0.4855], [VIM, 8.2.0.7071], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.6.0.3735],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,494 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,545 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,594 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,664 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024], [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3133], [SQLEXPRESS, 13.1.4001.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.328], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.177], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3133], [RECOMMENDATIONS, 1.4.0.4855], [VIM, 8.2.0.7071], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.6.0.3735],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,727 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,797 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024], [VCREDIST2008, 9.0.30729.5677], [VCREDIST2010, 10.0.30319.1], [VCREDIST2012, 11.0.61030.0], [VCREDIST2013, 12.0.30501.0], [SQLSYSCLRTYPES2012, 11.1.3366.16], [UPGRADEFIX, 1.0.0.20], [CORE, 2017.3.5320.3133], [SQLEXPRESS, 13.1.4001.0], [ACTIVEDIAGNOSTICS, 1.8.0.460], [JOBENGINE, 2.11.0.328], [COLLECTOR, 2.13.0.292], [SWIS, 2017.3.0.1061], [NETWORKATLAS, 1.17.0.177], [MIBS, 1.0.43.0], [SWA, 1.3.0.339], [RABBITMQ, 1.1.40.0], [DESKTOPNOTIFICATIONTOOL, 1.2.96.0], [HA, 2017.3.1.851], [ORIONHA, 2017.3.1.3303], [ORIONIMPROVEMENT, 2.8.0.196], [CORTEX, 1.0.0.5153], [ORIONPLATFORM, 2017.3.5320.3133], [RECOMMENDATIONS, 1.4.0.4855], [VIM, 8.2.0.7071], [DPI, 2.4.0.182], [DPAIM, 11.1.0.1191], [SAM, 6.6.0.3735],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,848 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,915 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:44,967 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:45,027 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:45,092 [26] ERROR (null) SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider - System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

2018-03-23 13:30:45,093 [26] ERROR (null) SolarWinds.Administration.Installer.ErrorHandler.HttpResponseAdapter - Unexpected error occured.

System.InvalidOperationException: Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ThrowAlgorithmStuckException(ProductModel[] currentSetup)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.TryResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, IEnumerable`1 initialUpgradeSteps, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.FindPotentialPaths(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.ResolvePath(ProductModel[] requiredUpdates, ProductModel[] originalSetup, ProductModel[] updatesSelectedByUser, CancellationToken token, Boolean checkStepCompatibility)

   at SolarWinds.Administration.UpdatePathResolver.ProductUpgradePathProvider.GetShortestUpdatePathForProducts(IEnumerable`1 productsToUpdate, ICurrentSetupInfo currentSetup, CancellationToken token)

   at SolarWinds.Administration.UpdatePathResolver.UpdatePathResolver.CalculateProductUpgradePathForSelectedProducts(SelectedProduct[] selectedProducts, CancellationToken token)

   at SolarWinds.Administration.UpdatePathResolver.UpdatePathResolver.GetInstallChain(IEnumerable`1 selectedProducts, CancellationToken token)

   at SolarWinds.Administration.UpdatePathResolver.UpdatePathResolver.CalculateUpdateState(IReadOnlyCollection`1 selectedProducts, CancellationToken token)

   at SolarWinds.Administration.UpdateEngine.InstallationConfigurator.CalculateUpdateState(IReadOnlyCollection`1 products, CancellationToken token)

   at SolarWinds.Administration.UpdateEngine.InstallationConfigurator.CalculateUpdateState(CancellationToken token)

   at SolarWinds.Administration.Installer.InstallerFacade.RecalculateUpdateProductsSelection(CancellationToken token, IReadOnlyCollection`1 productsPossibleToInstall, ProductWithUpdatesModel additionalSelectedProduct)

   at SolarWinds.Administration.Installer.InstallerFacade.CalculateInstallAndUpdateState(CancellationToken token)

   at SolarWinds.Administration.Installer.InstallerFacade.ConfigureScalabilityEngineProducts()

   at SolarWinds.Administration.Installer.InstallerFacade.ConfigureScalabilityEngineInstallation()

   at SolarWinds.Administration.Installer.WebApi.InstallEngineController.<ConfigureScalabilityEngineInstallation>b__10_0()

   at SolarWinds.Administration.Installer.ErrorHandler.HttpResponseAdapter.ExecuteFunction(Func`1 function, HttpRequestMessage originalRequest)

2018-03-23 13:30:45,105 [26] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Failure - Failure:Algorithm has stuck! Unable to install any product on setup: [SQLCE35, 3.5.8080.0], [SQLNATIVECLIENT2008, 10.0.1600.22], [SQLSMO2012, 11.0.2100.60], [WINPCAPSILENT, 4.1.3.3024],  - False - 0

2018-03-23 13:30:48,858 [6] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Cancel Requested - The Installer has been requested to cancel by the user. - False - 0

2018-03-23 13:30:48,906 [30] INFO  (null) SolarWinds.Administration.Installer.WebApi.FlowController - Cancel was called

2018-03-23 13:30:48,907 [30] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Tracking event: Orion Falcon Installer - Canceled - The Installer has been canceled by the user. - False - 0

2018-03-23 13:30:48,908 [30] DEBUG (null) SolarWinds.Administration.Utils.RegistryReader - Reading key: LocalMachine\SOFTWARE\SolarWinds\Orion\Improvement\cancellationSurvey with result: 1

2018-03-23 13:30:48,911 [1] INFO  (null) SolarWinds.Administration.Host.Services - Stopping plugin 'SolarWinds.Administration.OWIN.OwinService'

2018-03-23 13:30:48,938 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - { FinishEventsTransmission entered

2018-03-23 13:30:48,941 [22] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - Reporting [1-11] events to https://api.solarwinds.com/swip/Events.

2018-03-23 13:30:49,313 [1] INFO  (null) SolarWinds.OrionImprovement.Client.OipClient - All uploads finished successfully.

2018-03-23 13:30:49,313 [1] DEBUG (null) SolarWinds.OrionImprovement.Client.OipClient - } FinishEventsTransmission exited

0 Kudos
dodo123
Level 13

Re: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

Jump to solution

If your keeping the same ip why didn’t you keep the same name? As this is recorded in the database.

and there are instructions specifically to do that. I would of thought your 2nd poller would be ok then?

if it was me I would revert to snapshot and start again.

maybe redo the software install change the main polling engine name back to the old name. Run the Configurator wizard make sure that’s working. If 2nd polling doesnt suddenly work run a Configurator wizard on that should be good to go.

0 Kudos
dodo123
Level 13

Re: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

Jump to solution

If it’s a permission issue my normal process is set Solarwinds services to manual create a New local admin account and restart. ligin with new account and set services to auto then run through again.

0 Kudos
andrews_j
Level 9

Re: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

Jump to solution

Because we needed to stand up the replacement server before shutting down the old one.  SQL resides on our SW host server and renaming a server with SQL on it is never fun or trivial.  Easier to change the IP of a server than the name after its' been introduced into the domain. 

0 Kudos
andrews_j
Level 9

Re: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

Jump to solution

What finally worked for me...

After uninstalling ALL SW apps and dependent applications and running a registry cleaner, deleting all files I could find in ProgramFiles, ProgramData, AppData...

I had to find a different universal installer.  It didn't matter which one, but just a different one.  When I ran the other installer, it did its' self update and then offered up a prepopulated configuration which had the NETBIOS name of the old server.  I changed it to the proper name and it worked beautifully.  Then I just had to make sure the additional poller license was installed.

My original installer did a similar thing, but changing the NETBIOS name to the new server in the original installer did not trigger the action to actually try that new server, so it failed over and over.  Cleaning registry keys and other such maintenance tasks did not have an affect.

Jimmy

andrews_j
Level 9

Re: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

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That's great and all in an environment that can support a bunch of ad-hoc accounts everywhere local to servers, but we are in a secure corporate domain and having many ad-hoc accounts that are not controlled is not much of an option for us.  We run the SW services with Domain Service Accounts. It wasn't a permissions issue, it is a bug in how the installer processes the connections.  Once I got a different installer, it worked fine.  Ironically, it was not the installer I could download from the SW Portal admin page that actually worked.  It was an older universal installer I had grabbed a couple of months ago.

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dodo123
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Re: Primary Server needed rebuilding on new server but same IP, now 2nd poller won't communicate or reinstall, nor will the DB manual maintenance run

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Then your sql really needs to be on a separate box as per all the requirements.

not sure why you kept the same ip then?

when migrating to new server, build new server with temp ip and name. Take off the domain shut down, de-license old server, switch old server off, switch new server on give old ip and name. Run through setup and configure wizard job done.

Really struggling with your setup. Your main poller has a sql on it. And you have an additional polling engine reporting back to the main poller.

do you not have a dba team?

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