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frama
Level 10

NCM config download / Start job timeout

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Hello Thwack-Community!

I do have the latest NCM installed (Orion Platform 2016.1.5200, NCM 7.5, NPM 12.0) and I am currently able to download all configs manually.

Under NCM network configuration, I select all nodes, click on download and after approx. after 5 minutes every config is successfully downloaded.

However: The  automatic job which runs daily does not download configs because he results in the following error for all devices:

ERROR: Cannot download Running config : Start job timeout

Job details

The job itself is the type "download configs from devices"

"All nodes" is selected in the section for which configs should be downloaded

Please select config file types to download from selected devices (selected is running and startup)

Under the NCM, the value for "SNMP Config Transfer Timeout" is set to 10 minutes.

Maybe you guys have a helpful hint for me.

Cheers

-FRA

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afairclothrg
Level 8

Re: NCM config download / Start job timeout

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Same issue. Can download the configs individually but the job comes back with 'timeout' on every except the one that was previously not working.

I applied Hotfix 3 yesterday for the device that wasn't working (2048 key unsupported) linked below.

https://thwack.solarwinds.com/community/network-management_tht/orion-network-configuration-manager/b...

frama
Level 10

Re: NCM config download / Start job timeout

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Hello afairclothrg!

Thank you for your reply.

It was not the hotfix you mentioned, since we are using 7.5 but when I checked, I saw that a Orion plattform Hotfix and a NCM hotfix was released recently.

After I installed them, the process if back and running again.

But thanks for the reply, dough!

Cheers

-FRA