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Connection to REST port getting reset

I'm trying to set up some REST queries to pull data from Orion.  I've set up a very basic initial query just as a "hello world" check:

https://<hostname>:17778/SolarWinds/Information Service/v3/Json/Query?query="SELECT+EngineID+FROM+Orion.Engines"

When run against our dev instance, the response is:

{

     "results": [

          {

               "EngineID": 1

          }

     ]

}

When I run it against our production instance the TCP connection to port 17778 is reset (Ack, Rst).  I'd welcome some suggestions for how to approach identifying the cause of the reset.

Thanks,

C.