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Level 7

Stuck at initializing white screen

I have loaded DameWare on a Windows 10  machine but it will never open the desktop.  It is stuck at "Initializing" with a white screen.  I have tried the smart sizing solution but that didn't work.  I have also created the MSI to try to run it from the machine instead of a remote install.  It has the same settings as the other Win10 machines we have it on.  Do you have any ideas?

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2 Replies
Level 7

Hello,

i have the same problem here. Do have a solution yet?

Thats how it looks like (german language files are installed):

1. Connect to client:

1.png

2: gets stuck at "Initialising Desktop, please wait... "

2.png

I already reinstalled the agent, doesnt help.

Any ideas?

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Good morning,

we solved this problem by deactivating the "Use MRC´s Mirror Driver if available" Option.

pastedImage_0.png

Does that help?