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Level 7

Require the end user to grant permission when connecting

Hi,

I want all my helpdesk users in my organization to be forced to ask for permission each time they use Dameware.

I saw that there is an option to set the "Permission Required" option by registry:

  1. In the Start window, type regedit to open the Registry Editor.
  2. Navigate to:
    HKEY_CURRENT_USER > Software > DameWare Development > Agent Configuration > Mini Remote Control Service > Settings > Permission Required
    If this path does not contain the key, navigate to:
    HKEY_LOCAL_MACHINE > SOFTWARE > DameWare Development > Mini Remote Control Service > Settings > Permission Required
  3. Change this setting from 0 to 1.
    A notification should display in the computer system tray, stating that the MRC agent is being reconfigured.

Source: Success Center

Will they be able to change it somehow or it will be grayed out?

I want to prevent them to change it somehow.

Thanks.

Permission_Required_for_Dameware_Remote_Support.jpg

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Level 12

I believe when you connect via Dameware, you can push settings into the target machine.  So if they somehow change it, you can force the change when connecting to the system.

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