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milan.hulik
Level 12

Re: Low refreshrate on Windows 10 ver.1709

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already reported by another customer in this thread: MRC 12.1 Beta 2 Feedback

please try the described workaround (Uninstall Service on remote machine, reinstalled service)

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alabobo999
Level 7

Re: Low refreshrate on Windows 10 ver.1709

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Hi Milan

Thank you for the reply, I had tired the suggested operation on my test machine and It is worked, no longer Freeze at the Initializing Desktop step.

I can use the way as a temp solution for a while, but I’m still looking forward an Official New Version.

Thanks.

Snow Cao

T +86 10 5922 1392

M +86 186 1065 0765

thughes
Level 8

Re: Low refreshrate on Windows 10 ver.1709

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Any status on when the GA of 12.1 will be released.

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bshopp Product Manager
Product Manager

Re: Low refreshrate on Windows 10 ver.1709

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Release Candidate or RC will be starting very soon and we will post up here once that begins as well as send an email out to active customers as well.  As you may recall, RC is considered production ready and fully supported by our support team and once we wrap up RC, we will take the RC label off and make it GA.

bshopp Product Manager
Product Manager

Re: Low refreshrate on Windows 10 ver.1709

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The release candidate for DameWare 12.1 is now available in the customer portal for download.  To remind folks, RC's are fully supported and can be deployed into production.

zhongjiedong
Level 8

Re: Low refreshrate on Windows 10 ver.1709

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Doesn't work, says there's an issue with the installer package for the x64 installer.

Error from event log: Product: DameWare Mini Remote Control x64 -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: StoreStandaloneConfig, location: C:\Program Files\SolarWinds\DameWare Mini Remote Control x64\, command: "" -storestandaloneconfig

cramo30
Level 8

Re: Low refreshrate on Windows 10 ver.1709

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I came across the same issue. I decided to uninstall the original software version from my computer and re-run the installer for the x64 package. Never got the error prompt and the application installed smoothly.

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zhongjiedong
Level 8

Re: Low refreshrate on Windows 10 ver.1709

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This worked, thank you

thughes
Level 8

Re: Low refreshrate on Windows 10 ver.1709

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I'm looking at our Customer Portal and don't see the 12.1 release, just the 12.0.5. How do we go about getting version 12.1?

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lmrozowski
Level 7

Re: Low refreshrate on Windows 10 ver.1709

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i have the same, can't see RC version