cancel
Showing results for 
Search instead for 
Did you mean: 
Create Post
Highlighted
Level 7

Low refreshrate on Windows 10 ver.1709

Jump to solution

Good afternoon
After installing WINDOWS 10, and upgrading it to version 1709 when connecting DAMEWARE, low FPS is observed on these computers. The quality of the connection is 1Gb. On other computers, there is no such problem.

1 Solution

Accepted Solutions
Highlighted
Level 12

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

Great news! We now have a Beta release, that fixes this issue: Dameware 12.1 Beta 1 is now available

View solution in original post

108 Replies
Highlighted
Level 7

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

I have noticed the same issue. I thought it was just me or the system lagging. Its annoying but I can deal with it for now with as few systems we have running 1709. As that number increases though it could become more of an issue.

0 Kudos
Highlighted
Level 12

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

Microsoft changed the display driver architecture in their v1709 and that created problems for DameWare. We're fixing this issue now.

0 Kudos
Highlighted
Level 7

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

Any update on when this issue will be fixed?

0 Kudos
Level 12

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

I am not allowed to answer this question. Have you reached out to our support? We have a workaround, that improves the behavior a bit:

IN DMRC -> Top Menu -> View -> click Default Host properties

Display Options tab -> Force 24bit display

Mirror Driver tab -> Force 24bit display

Remote Options tab -> Desktop Effects -> disable all desktop effects

Change the compression level to 9; Scan Blocks to 1 and Delay between Scan Block Update to 250; Check if slow link optimization is checked.

Let me know, if that helps a bit. We'll work on a new mirror driver in the meantime and provide a fix ASAP.

Milan

Highlighted
Level 14

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

The settings suggested helped with the clipping issue of Win 10 1709.

0 Kudos
Highlighted

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

Hello,

I am having the same issue. Is there an update?

0 Kudos
Highlighted
Level 7

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

Hello,

It's been 4 months since the problem was discovered. No fix has been made since ?

Please, give us news about this issue and release an update as soon as possible to solve this.

It becomes problematic for our computer park of more than 1500 computers.

Thank you in advance

Best Regards.

0 Kudos
Highlighted
Level 7

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

Did not work, remote screen turned white and not functional

0 Kudos
Highlighted
Level 7

Re: Low refreshrate on Windows 10 ver.1709

Jump to solution

When can we expect a solutions on Dameware problem on windows 10 1709?

0 Kudos