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Level 7

DamewareMRC 12.0.5.6002 not seeing multiple monitors in Windows 1709 on Surface Book

When I connect to a Surface Book with Windows 10 1709 installed Dameware doesn't recognize multiple monitors.

All of our systems are Surface Pro 3 / Surface books. Plugged into Surface Docks.

When I connect to the Pro 3's with Win8.1 I can see all three screens.

When I connect to the Pro 3's with Win10-1709 I can see all three screens.

When I connect to the Surface Books with Win10-1607 I can see all three screens.

When I connect to the Surface Books with Win10-1709 I cannot see all three screens.

I am in the process of rolling out 1709 to everything and this is going to become a huge issue really soon. This is in addition to the performance issues with Dameware on 1709.

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Level 12

Hi James, have you filed a support ticket with SolarWinds?

This might be related to this issue: Low refreshrate on Windows 10 ver.1709

We're building a fix for that, so we'll double-check the multi-monitor issue too.

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