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Level 7

Dameware Remote Support Agent

Greetings..

I am using Dameware Remote Support Centralized 12.1 with HF3 installed.  We we try to do a attended session and the user clicks the link to download the agent it appears to launch the firewall prompts to allow the application and then nothing.  How can I narrow down what is causing this so it can be fixed?

The remote systems are Windows 10 1809 and some Windows 7. 

Any insight is most appreciated.

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