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Product Manager
Product Manager

DameWare 12.1 HotFix 1 Now Available

DameWare 12.1 HotFix 1 is now available for download in your customer portal.  Below are the release notes for this hotfix.

Dameware Mini Remote Control 12.1.0 Hotfix 1

=============================================

This hotfix addresses the following issues:

  * MRC double-click issues while connecting to remote machines with enabled 'Show remote cursor' option

  * Issues with shared sessions when second connected MRC client did not receive screen image from remote machine correctly

  * IPv6 connection fixes while connecting to IPv6 remote machines

This hotfix requires Dameware Mini Remote Control version 12.1.0.

Warning: SolarWinds strongly recommends that you edit the files mentioned in this document only as instructed. Any additional modifications to these files may result in system performance issues or may cause an error.

Install the hotfix on DameWare Proxy

===================================

  1. Go to the Dameware Proxy machine.

  2. Turn off the Dameware Proxy component in the Configuration wizard. If the Dameware Server runs on the same computer, turn it off as well. Do not close the Configuration wizard.

  3. Open the DameWareDB.sdf database file using the free CompactView tool.

     By default, the file location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server

  4. Go to the RoleConfiguration table and clear all check boxes in the 'Status' and 'IsInitialized' columns.

  5. Remove all files from the binary folder.

     By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary

  6. Extract Hotfix 1 archive, and copy the contents of the Dameware Proxy folder into the binary folder.

     By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary

  7. Open Services, and select Stop the Dameware Server service.

  8. If you have Dameware Proxy installed on a separate machine (Dameware Server installed on another machine):

      a) In the opened configuration wizard, turn on the Dameware Proxy component.

      b) Pair the Dameware Proxy component with Dameware Server (on the server side).

  9. If you have Dameware Proxy on the same machine as the Dameware Server:

      a) In the opened Configuration wizard, turn on the Dameware Proxy component.

      b) Turn on the Dameware Server component.

Install the hotfix on Dameware Mini Remote Control

==================================================

If you have MRC x86 version, copy the contents of the MRCx86 folder to the MRC installation folder on the computer.

The default location of the folder for Centralized Version as a part of the Dameware Server installation is as follows: C:\Program Files (x86)\SolarWinds\DameWare Remote Support

If you have MRC x64 version, copy the contents of MRCx64 folder to the MRC installation folder on the computer. By default, the installation folder location is as follows: C:\Program Files\SolarWinds\DameWare Mini Remote Control x64

Warning: If you have the remote control agent already installed on your remote machines from the Dameware 12.1 release, remove and install it manually from MRC (with Hotfix1 applied).

For more information, see https://support.solarwinds.com/Success_Center/Working_With_Support.

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5 Replies

Hoping for a full version release, nice to at least see some tweaks and fixes though.

No issues yet, though that just means they're yet to be found!

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Level 7

How does one get the hotfix that's currently in the 14 day trial?

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Product Manager
Product Manager

You can request it from your sales rep or feel free to DM me as well.  Is there an issues reported as fixed you are bumping into in the trial?

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Good afternoon bshopp. I am on a 14 day trial as well and have an issue with logging into W10 computers with the refresh rate being so slow. I can't not get a hold of support for anything I have emailed them twice and also called then twice as well.

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Product Manager
Product Manager

I just pinged the email address associated with your Thwack account.

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