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Welcome to the Dameware Remote Everywhere (DRE) forum!

As the SaaS segment of the cloud market continues to grow, more and more organizations are seeking cloud-based software; we’ve repeatedly heard feedback from customers looking for a trustworthy, cloud-based remote support solution.

Our business is built around helping technology professionals solve today’s IT challenges, which means our goal is to deliver products designed to solve IT problems the way our IT pros want them solved. That’s why we are extremely excited to introduce Dameware Remote Everywhere (DRE), the newest member of the SolarWinds® Dameware® product family. DRE is a simple, cloud-based, remote support solution designed to help IT technicians resolve issues quickly.

DRE is lightweight and provides many advanced features to help you quickly solve problems on a daily basis. Key features include fast connection speeds, mobile device support, unattended sessions, registry edits, and support of up to 4K resolution. Plus, with DRE you’ll have the ability to connect from anywhere with an internet connection. 

DRE is built to offer:

  • Connections to end users’ workstations typically in less than 8 seconds
  • Top-notch security with two-factor authentication and advanced encryption protocols
  • Remote access from Android® and iOS® devices to workstations
  • Remote control from PC® to Android and iOS devices
  • Remote connection to out-of-band computers with Intel® vPro® with AMT, Wake-on-LAN, and KVM support
  • Basic ticketing system with log history, notes, and the ability to assign to IT Technicians
  • An initial ticket with all available information about an end user and their workstation
  • Help desk’s performance report and end users’ surveys
  • Pre- and in-session chat and VoIP

Please share your feedback, questions, and ideas here. We want to hear your thoughts on this exciting new addition to the Dameware family.

17 Replies
karlap
Level 10

Re: Welcome to the Dameware Remote Everywhere (DRE) forum!

Would love to hear feedback from anyone who's been able to trial

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dgsmith80
Level 16

Re: Welcome to the Dameware Remote Everywhere (DRE) forum!

Is this going to enable Dameware sessions to external users ie I am a consultant and would like to DW to a customers SolarWinds Server I currently use tools such as GoToMeeting or WebEx. Could this replace those?

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ferrarafire
Level 8

Re: Welcome to the Dameware Remote Everywhere (DRE) forum!

Trying it now but having confusion as to how to install the Agent silently.  In an enterprise environment, we are not going to allow the end users to install applications and typically push them via Group Policy or one of our patching solutions.  In this case the Group Policy is preferred.  Another issue I have noticed is the downloaded software seems to be good 30 days only?  Not cool if we are going to centrally deploy it.

I am also having problems with the console allowing me to log in and use it.  I log in but get "An error occurred while trying to log you in.  Please try again.  If the problem persists please contact us. Thank you!!"  The web interface shows me successfully logging in but the Desktop application gives me the error.

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bshopp Product Manager
Product Manager

Re: Welcome to the Dameware Remote Everywhere (DRE) forum!

Yes, this could absolutely replace those.

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bshopp Product Manager
Product Manager

Re: Welcome to the Dameware Remote Everywhere (DRE) forum!

Regarding deploying the agent, please check out this article - https://success.solarwindsmsp.com/product-training/?name=Deploy-MSP-Anywhere-with-Group-Policy-and-A...

Can you DM me via Thwack to dig into your console logging in issues, I have not personally seen that nor have I heard others encountering this, but wanted to gather some info and check with some others.

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cjfranca
Level 15

Re: Welcome to the Dameware Remote Everywhere (DRE) forum!

I need more inforamtions abou tlicense.

0 Kudos
bshopp Product Manager
Product Manager

Re: Welcome to the Dameware Remote Everywhere (DRE) forum!

Absolutely, what questions do you have? 

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cjfranca
Level 15

Re: Welcome to the Dameware Remote Everywhere (DRE) forum!

Hello I wanna, to reader about license, tecnochel numbers, deveices number can be monitored. 

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bshopp Product Manager
Product Manager

Re: Welcome to the Dameware Remote Everywhere (DRE) forum!

OK are you currently talking with sales, if yes, they should be able to answer all of these items.  If not, feel free to direct message me and we can discuss further on this.

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