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DRE client - possibility to hide or customize "Request Assistance" and "Support Tickets" button

DRE client - possibility to hide or customize "Request Assistance" and "Support Tickets" button

"Request Assistance:"

1- We don't necessarily want user to initiate a remote session: Can we please have the ability to hide the button?

2- The wording "Request Assistance" confuses with our ticketing system (serviceNow) that uses the same expression to raise Service requests: Can we please have the ability to rename the button?

"Support Tickets:"

1- We have our own ticketing tool - can we change the URL of this button to redirect user to our own system?

2- Can we have the ability to rename this button?

3- Can we please have the ability to hide/unhide the button?

 

 

Cheers