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Product Manager
Product Manager

DameWare 12.1 HotFix 3 Now Available

Dameware Mini Remote Control 12.1.0 Hotfix 3
is now available for download in your customer portal. Below are the release notes for this hotfix.

This hotfix addresses various security issues and crashes in Dameware Mini Remote Control version 12.1.0.

Hotfix 3 also includes all fixes from Hotfix 1 and Hotfix 2 for Dameware Mini Remote Control version 12.1.0.
Warning: SolarWinds strongly recommends that you edit the files mentioned in this document only as instructed. Any additional modifications to these files may result in system performance issues or may cause an error. Make a backup of the files mentioned in the instructions below if you want to uninstall this hotfix later.

Install the hotfix on DameWare Proxy

  1. Go to the Dameware Proxy machine.
  2. Run the Dameware Server Configuration Wizard (DameWare.Server.Configuration.ConfigurationWizard.exe).
  3. Using the Configuration Wizard, turn off all Dameware components that are running. If the Dameware Server runs on the same computer, turn it off as well. Do not close the Configuration Wizard after completing these steps.
  4. Open the DameWareDB.sdf database file using the CompactView free tool.
    By default, the file is located at: C:\Program Files (x86)\SolarWinds\DameWare Central Server
  5. Go to the RoleConfiguration table, and clear all checkboxes in the 'Status' and 'IsInitialized' columns.
  6. Remove all files from the binary folder.
    By default, the folder is located at: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary
  7. Extract the Hotfix 3 archive, and copy the contents of the Dameware Proxy folder into the binary folder.
    By default, the folder is located at: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary
  8. If you have the Dameware Proxy installed on a separate machine (Dameware Server installed on another machine):
    a) In the opened Configuration Wizard, turn the Dameware Proxy component on.
    b) Pair the Dameware Proxy component with the Dameware Server (on the server side).
  9. If you have the Dameware Proxy on the same machine as the Dameware Server:
    a) In the opened Configuration Wizard, turn the Dameware Proxy component on.
    b) Turn the Dameware Server component on.
  10. Complete the configuration of Dameware server components by following Configuration Wizard instructions.
  11. Make sure the Configuration Wizard has generated *.exe files for newly copied *.msi. If not, repeat steps 1-10.

Install the hotfix on Dameware Mini Remote Control

  • For the MRC x86 version:
    • For the centralized version as part of the Dameware Server installation:
      • Copy the contents of the MRC\x86 folder to the Dameware Remote Support installation folder on the computer.
        By default, the folder is located at: C:\Program Files (x86)\SolarWinds\DameWare Remote Support
    • For the stand-alone version:
      • Copy the contents of the MRC\x86 folder to the Dameware Mini Remote Control installation folder on the computer.
        By default, the folder is located at: C:\Program Files (x86)\SolarWinds\DameWare Mini Remote Control

  • For the MRC x64 version:
    • Copy the contents of the MRC\x64 folder to the Dameware Mini Remote Control installation folder on the computer.
      By default, the folder is located at: C:\Program Files\SolarWinds\DameWare Mini Remote Control x64


Install the hotfix on Dameware Remote Support

  1. Copy the contents of the DRS folder to the Dameware Remote Support installation folder on the computer
  2. Copy the contents of the MRC\x86 folder to the Dameware Remote Support installation folder on the computer.
    By default, the Dameware Remote Support installation folder is located at: C:\Program Files (x86)\SolarWinds\DameWare Remote Support

Uninstall the hotfix

  1. If you want to uninstall Hotfix 3, you need to back up files (which will be replaced during the installation process) and save them in a separate location.
  2. Follow the same steps described in the installation process, but instead, use your backed up files. The hotfix is then uninstalled.


For more information, see https://support.solarwinds.com/Success_Center/Working_With_Support.

5 Replies
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Level 7

Re: DameWare 12.1 HotFix 3 Now Available

The MSI installers for DWRCS are pre-hot fix (10/24/18). Can updated MSIs be posted to allow us to push an update out to all of the clients running the old agent? I don't see a way to do that with the current zip file releases, as those appear to be aimed at the full Dameware Mini Remote installs.

Highlighted

Re: DameWare 12.1 HotFix 3 Now Available

I have the same question.  It's a chicken and egg scenario with these HF.  And I don't have access to a Dameware PRoxy server as per the readme. (the readme has other errors too)

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Highlighted
Product Manager
Product Manager

Re: DameWare 12.1 HotFix 3 Now Available

To be able to deliver HF releases in the shortest possible time frame we are delivering it as binary replacements. This allow us to target testing and minimize time needed for release preparation and delivery.

We are delivering all installers for standard full releases only.
On the other hand in release instruction we describe patch procedure for all configurations but it is not needed to apply it e.g. for Proxy Server if you don't use Dameware in Centralized mode.
We are not aware about any errors in readme or release notes, if you see any let us know please we will explain or correct it. Thanks.
Anyway we work to optimize our HF release process to make it as efficient as possible.


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Level 9

Re: DameWare 12.1 HotFix 3 Now Available

Does this Hot Fix cover CVE-2019-3980?

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Highlighted
Product Manager
Product Manager

Re: DameWare 12.1 HotFix 3 Now Available

Yes, this HF covers this vulnerability as well.

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