We tried sales and the engineering and no help. I shouldn't have to work so hard to get parts of the product to work or figure just get yes and no answers. We went with a different product
You could also reach out to a Solarwinds consulting partner who might be able to help. Like donrobert5 mentioned, contact your solarwinds sales representatives, they can also connect you to the consulting partners.
If sales doesn't suggest it, then ask that they setup a call with an engineer with you. We've done this in the past an evaluation that wasn't going smoothly.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.