As it was told to me by customer support its a security concern for the agent to have write to the web admin portal. i would suggest having somewhere in the admin portal for it to contact agents if they are online and gather updated info such as name and ect. Make it only available when the admin/ user with proper permissions is in there the initiate it.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community.
More than 150,000 members are here to solve problems, share technology and best practices, and directly
contribute to our product development process.