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CSV import option to auto-fill the Customer Details for computers with agents

CSV import option to auto-fill the Customer Details for computers with agents

0 Kudos

Currently, you have to manually fill in the customer details for computers that are added to DRE. I'd like to see some type of import option where I can set up a .csv file to map to the desired fields in the CUSTOMER DETAILS section of the Technician Console.

For example, I can export a .csv file from DRE that includes the computer name. Then, I can fill in fields and import it back into DRE and that information will populate within CUSTOMER DETAILS:

Computer, Name, Customer #:, E-Mail:, Computer Description

ABC123-DESKTOP, Jonathan Smith, <blank>, Jonathan.Smith@smithco.com, Dell OptiPlex 5040

YAS456-LAPTOP, Jerry Mouse, 123456, Jerry_Mouse@smithco.com, Dell Latitude E7490

 

This would be super helpful as I would be able to search for a computer by more than just the name of the PC when a user reaches out for help.