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Upgrade DPA from version 10.0 to 12.0 for SQL Server

I have been tasked with upgrading DPA that we have running on SQL Server 2014.  The current version is 10.0 and we would like to upgrade to 12.0.  I have a few questions.

1. Can I upgrade from 10.0 to 12.0 in one step or will it take multiple steps to get to version 12.0?

2. Besides taking an image of the server and a backup of the database is there anything else that is required for an upgrade?

     a. Upgrade SQL Server 2014 to the most current service pack?

     b. Upgrade the OS and apply any OS patches?

3. Is upgrading DPA pretty straight forward or is there anything that I need to look out for?

4. Is there an estimate as to how long  it will take for the upgrade?

5. Do I need to save or take a screenshot of the user accounts and the license keys?

Any help will be appreciated.

Thanks

Phil