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Upgrade DPA 12.0

Hello, we're trying to upgrade DPA 12.0 to latest version available 2020, but, when we try to connect, we receive following message: 

- DPA Startup in progress. Please wait..........

Then, an error:

- Request failed. Try again.

Any clue how to solve that? It's a LINUX upgrade.

Thanks and Regards.

Ademir