and have to fill out the "free trial" info to download the software? Why the hoops? This seems like an unnecessary pain. I hate having to tell my customers in CA that they have to fill out the free trial thing and probably get pestering emails just to download the latest software.
The behavior you are seeing right now is a transitional step.
Although it may not totally offset your issues, there have been some improvements in the trial/download process:
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.