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Level 9

DPA ServiceNow Integration

Hi there, is there any native ServiceNow integration in DPA for alerts similar to the Orion Platform?


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Level 9

Not that I know of.

What we were doing is to automatically send alert emails from DPA to ServiceNow, and ServiceNow then parses the email content and creates an alert. We don't do this for much alert types, I imagine this can get cumbersome when having multiple alert types as each email may need to be parsed differently.

Check out DPA 2019.4 RC - Custom Alerts, Best Practices, Azure SQL Managed Instance and more! for customizable alert emails. These could help feeding information to other platforms via email.