We are using DPA version 10.2.563, and we want to have a "Total Database Instance Wait Time" alert that notifies us when things go bad. I have the alert configured to run every minute, and set the values like this:
HIGH 2000 - BLANK
MEDIUM 1000 - 2000
LOW 200 - 1000
INFO 0 - 200
Every notification level has the same contact selected. The active checkbox is checked, and the alert is reported as active in the alert status list.
When i go to Options - Administration - Contacts and Contact Groups, i can select my contact, send a test mail, and i immediately receive this test mail (We are using our company email server)
When i go to "Alert Status" tab and i click the history button on the alert, i can verify that everything works as expected. The notification policy for the alert is "Use repository default (Notify when level not visited since normal)".
So everything seems to work as it should, but we do not get any emails from the alert.