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Pay Attention, Dude

Pay Attention, Dude

In my experience, IT is a detail oriented field.  The one who notices that the setting is actually set to B, and it needs to be set to A in order for it to work.  Having spent as much time as I have in this field, I believe there is a lack of recognition for "Little things".  For example:  I was working for a company that suffered from Slow Internet-itus.  The common complaint of "Ugh, this is sooooooo s-l-o-w".  I took the initiative to contact the Internet provider, turns out no one had done that for many years.  The provider was able to double their speed, for $15 less per month.  The only reason I discovered that was I took the time to ask, I payed attention to the complaints and checked to see if I could do anything about it for little or no cost.

What simple things have you found that others overlooked?  How did that have an impact on the organization you were working for?

3 Comments
Level 9

We had a similar situation.  We have multiple sites and each connection is slightly different due to what type of service is offered in the local area.  We were getting similar complaints that the internet speeds were slow. 

We had already given the ISP a call or two before but this time when we call we asked what speeds they had us configured for on this account.  They were not the speeds that we had originally negotiated for and were paying for on the account.  A little administrative work with accounting and our ISP rep and ta-da.  Happy (well as happy as they get) customers...

Level 9

Thanks for the comment! I chuckled out loud when I read “Happy (well as happy as they get) customers...” A perfect thought for a Friday.

Kris

“The whole purpose of education is to train people to use freedom rightly. “ Venerable Fulton J Sheen

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