What does access really mean? How do you define "access"? What "access" do you need?
These are questions that I hear every day from folks looking to gain access to my SolarWinds servers. They know I have the information they need to do their job. I do want to assist as much as possible, but I have to consider the possible ramifications of my actions. Below are a few things I contemplate before I give them access:
These are all questions I consider, but how do I authenticate them and their access to my system in ways I can track and monitor? I am not concerned about any malicious intent, but a fat finger here or there and I am getting calls late at night. My purpose here is to analyze the risk of providing the access to the individuals' credentials.
In my industry, it is all about the proper credentials to gain access. If you do not have the right levels of credentials, you are not getting access to anything, not even the workspace. Again more questions.
Although it may seem like I have run a marathon at this point with the amount of consideration I've given over access, I am only exercising the proper due diligence to conform to organizational policies and procedures. We grant the minimal level of access to prevent security breaches and perform oversight of activity to prevent loss and corruption. Also, preventing those 2 a.m. phone calls.
Well, I am happy to tell you that people get all the access they need to perform their functions very well. They even write back and ask to get more functionality out of SolarWinds, in which case I turn to you fellow THWACKers from time to time for assistance. Expanded participation from my users and engineers helps my team to develop SolarWinds for them and their specific needs. We are able to provide expanded services, system health, and availability for the entire IT infrastructure. The ability to forecast and provide preventive maintenance to the systems allows for the network engineers, system developers, and end-users worldwide to enjoy more uptime and less downtime.
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