Job Description:
- Candidate should have a strong understanding of the solar winds skills.
- Network monitoring is what solar winds are used for in IP address management.
- Subject Matter Expert in the Solarwind and other Open Source Monitoring products
- Act as Point of Escalation for any critical outages of the Solarwind Monitoring System, not limited to,
- resolving availability issues, restorations of failed systems, invoking disaster recovery procedures, during BCP invocation.
- Provide mentoring and coaching to the Level 1 and Level 2 engineers.
- Participate in team reviews.
- Service improvements/enhancements by way of Service Improvement Plans, not limited to automation
- of routine activities, optimisation of resources.
- Participate in capacity planning, capacity improvements.
- Work on tickets escalated by level 2 engineers.
- Keep stakeholders updated through SOP, on business critical incidents.