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Level 7

Solarwinds SME Required for Pre Sales Project

Job Description:

  • Candidate should have a strong understanding of the solar winds skills.
  • Network monitoring is what solar winds are used for in IP address management.
  • Subject Matter Expert in the Solarwind and other Open Source Monitoring products
  • Act as Point of Escalation for any critical outages of the Solarwind Monitoring System, not limited to,
  • resolving availability issues, restorations of failed systems, invoking disaster recovery procedures, during BCP invocation.
  • Provide mentoring and coaching to the Level 1 and Level 2 engineers.
  • Participate in team reviews.
  • Service improvements/enhancements by way of Service Improvement Plans, not limited to automation
  • of routine activities, optimisation of resources.
  • Participate in capacity planning, capacity improvements.
  • Work on tickets escalated by level 2 engineers.
  • Keep stakeholders updated through SOP, on business critical incidents.
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