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Level 10

Re: SolarWinds Certified Professional Program Changes for 2019

Hi rpas,

Email certification@solarwinds.com to request a retake voucher.

Thanks,

Nanette

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Level 8

Re: SolarWinds Certified Professional Program Changes for 2019

Ok, thanks for the answer. I just sent the email.

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Level 8

Re: SolarWinds Certified Professional Program Changes for 2019

Still haven't received email.

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Level 10

Re: SolarWinds Certified Professional Program Changes for 2019

Hi rpas,

Can you DM me with the name and email address you used?

Thanks,

Nanette

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Level 9

Re: SolarWinds Certified Professional Program Changes for 2019

Hi

I am having the same issue. It says there is no retake available on Solarwinds Architecture and Design. I have sent the mail to certification@solarwinds.com and received nothing as yet.

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Re: SolarWinds Certified Professional Program Changes for 2019

Can previously certified individuals get retake voucher?

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Level 13

Re: SolarWinds Certified Professional Program Changes for 2019

nan  wrote:

  • For SCPs working for SolarWinds customers under active maintenance, you will be recognized as an SCP member within the support system and provided with an enhanced support experience

nan​,

What does this mean exactly?  I've been SCP certified since the "relaunch" in 2017 and have never been "recognized as an SCP member within the support system and provided with an enhanced support experience" when calling SolarWinds support.

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Level 10

Re: SolarWinds Certified Professional Program Changes for 2019

Hey Josh,

How are you?!

When a person becomes SCP certified we put their SCP status in our records.  After that, as an SCP certification holder, our support team can assume that an SCP has completed all basic troubleshooting steps and reports. This saves time by skipping the fundamentals and diving right in to their issue or moving to faster escalation if needed.

Please DM me the name of any support rep who does not handle your account accordingly.

Thanks!

NaN

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Level 13

Re: SolarWinds Certified Professional Program Changes for 2019

Hi NaN!

I'm good, I thought it was too long since I complained about something so here I am.

My most recent support case was about a month ago so, I will keep thing in mind for future cases.

Thanks

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