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Level 9

SolarWinds Certified Professional Exams are Live

**Please see SolarWinds Certified Professional program changes for 2019 for program updates.**

The SolarWinds Academy is excited to announce the official launch of the new and completely updated SolarWinds Certified Professional® program.

Based on the feedback from SCPs around the world, we focused on two key aspects of the program that needed attention: creating lasting value for SCPs and helping SCPs succeed.

We want to create lasting value.

We created the SCP program in 2009 because we knew our customers wanted to demonstrate that they have the skills needed to manage networks effectively using SolarWinds products. Unfortunately, as time passed, the program did not grow with our products. The SolarWinds certification became outdated, and did not hold enough value to be a competitive player on the global IT stage.

To create lasting value, we made two key changes:

  • Relevance: To help ensure IT professionals have knowledge of the most current SolarWinds products, the SCP exams will now be updated with each new product release
  • Security: The SCP exams are now provided through online, proctored services so that the world knows that the holder of a SolarWinds certificate is the person who earned it

We want IT professionals to feel pride and a sense of achievement at becoming an SCP.

We want our customers to succeed.

Our customers’ success drives everything we do. Because the world of IT is always growing and changing, continuing education is an integral part of being a successful IT pro. To encourage continued growth, we added several benefits that members can use to increase their knowledge. 

New benefits include:

  • SCP webcasts
  • SCP online advanced training
  • SCP invitations to live events
  • SCP study hours with SolarWinds experts
  • Access to select GNS3® courses
  • For SCPs working for SolarWinds customers under active maintenance, you will be recognized as an SCP member within the support system and provided with an enhanced support experience

OPTION A

YEAR

BENEFITS

FEE

Expires

Single exam option

  • Product exam
  • One exam retake
  • One year of benefits

$200 USD

3 years

OPTION B

YEAR

BENEFITS

FEE

Expires

First Year

  • Product exam
  • One exam retake
  • One year of benefits

$200 USD

Your certification is active as long as you are a subscription** member and attend required events/training

Subsequent Year(s)

Same benefits as year one, plus:

  • New product exam
  • One exam retake
  • Loyalty recognition
  • Maintain active certification on passed exams*

$200 USD

*Only includes exams that are part of the new SCP program.

**Your subscription does not auto-renew

SCP webcasts: You’ll have access to exclusive live SCP webcasts where you can interact with product managers, Head Geeks, and other IT professionals to discuss the future of SolarWinds products. For our members who can’t participate in a live webcast, we’ll record all events and post videos only available to SCPs, along with the comments that you can view as often as you need.

SCP online advanced training: We’re offering advanced-level training for members who want to gain a deeper understanding of SolarWinds products. Our experienced SolarWinds Academy trainers are dedicated to providing the most up-to-date and comprehensive courses for SCP members. Join exclusive live WebEx® classes and interact with SolarWinds Academy trainers and other SCP members.

Invitations to live events: Our live events are not only an excellent way to learn more about SolarWinds products, but also provide opportunities to network with other SolarWinds Certified Professionals and SolarWinds team members. Collaborate, network, and get awesome swag all in one place.

You spoke. We listened.

UPDATE: as of 7/12/2018 SCP exams are available for purchase for 60k THWACK points.

Additionally, our THWACK MVPs, will receive one free SCP exam a year. Click here to learn more on how to achieve this status.

We hope that the new SolarWinds Certified Professional program brings you value and enhances your knowledge of SolarWinds products. If you have any questions, please review our FAQs, ask us on THWACK, or send an email to certification@solarwinds.com.

72 Replies
Level 9

Thanks!

That's interesting. I've previously asked a couple support specialists the same question. They haven't heard about how an SCP is flagged in their system. I'm hoping the SCP process has since been developed and communicated.

Is there anything in Thwack for SCPs yet?

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And please let us all know.

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Level 12

Just wanted to pass along my experience with PSIExams online so far.  So I register an account on Friday and signup to take the NPM test at 0900 EST this morning.  I log back in after getting the e-mail to verify everything works, and it does, so I log out thinking everything is good.  At around 0800 this morning, I decide to login and verify my computer configuration meets their requirements but my PASSWORD DOESN'T WORK!  No problem, I think.  I'll just change it through their system and log in for my test prior to the start time so I request a password change and they send me an e-mail.  I change my password and think I'm good to go but I CAN'T LOGIN WITH MY NEW PASSWORD!  Oh Noooo!  So I try another password change and IT DOESN'T WORK EITHER!  Now I'm starting to get worried that I'm gonna miss the exam, so I dig around and find the number for PSIExams (it's 1-800-211-2754) and speak to a rep that I can hardly understand who verifies my information, finds my account (and notes that I'm scheduled for an exam at 0900) and then requests for me to send him a screen shot of my login issue.  I tell him the error I'm getting thinking he'll just reset my password, but I'm told that he can't and that I'll need to send the e-mail.  So I send the e-mail with the screen shot and get an e-mail back saying that my issue has been escalated and someone will be contacting me in 24-48 hours to resolve my issue and because my case has been escalated I will be able to reschedule my exam.  Really? cal.smith​  I must admit that in all my years of taking certification exams, this was a first for me but then again this was a first for taking an exam at home from my computer as well. I'm hoping that everything goes smoothly from here on out but, honestly, I'm not getting the warm and fuzzies.

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Level 10

Hi rsprim,

Thank you for your feedback!  Sharing your experience helps us make the SCP program better.

I will pass your feedback on to PSI and see if we can remedy the issue and provide better service in the future.

Thanks again!

Nanette

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Level 12

Thanks Nanette,

Unfortunately, the situation hasn't been much better.  It's been over 48 hours since my case was escalated and so I called PSIOnline (800-211-2754 Opt 2, 4) and waited on hold for a total of 40 minutes.  When I finally talked to someone, I was told they sent me a response on the 23rd (my original testing date), not attached to the case telling me to login to https://home.psiexams.com and I should be able to get in.  Well I looked through my e-mail and didn't see this message so I asked them to resend it.  Fortunately, I was able to login this time with my original credentials and when I asked them how this could be, they said I was trying to login to the wrong site.  I then explained that when I received the e-mail showing that I scheduled the exam, there wasn't any link in there to access the exam other than a link to do a compatibility check and obtain the screen share extension for google chrome.  I advised him that I needed my account reset so I could schedule the exam at no charge and also get my retake option as well and he was confused by this.  He told me they would have to research this and get back to me in 24-48 hours AGAIN!!  So I'm now wondering how the retake option is supposed to work?  Can that be explained and added to the FAQ?  Currently my account shows Absent for the Test which was supposed to be corrected based on the escalation of my ticket SLR004802570 so I'm hoping that someone from SolarWinds can intervene with PSIOnline and get this corrected because when I went to register again, they were trying to charge me but I have good news, as I was typing this they just called me and gave me a voucher code so I could reschedule the test.  They will get back to me on the retake option after they research it but hopefully I won't need it.  I would still ask though that PSIOnline add the login link to the Scheduling e-mail so folks don't get confused like I did.  The correct URL to take the test once you've registered is https://home.psiexams.com.  If it wouldn't have been so early in the morning and I would have thought to go back to the link I used to register (Register for SCP exam in PSI - SolarWinds Worldwide, LLC. Help and Support ) I probably would have been fine.  Hopefully, getting this information out to the community will help someone else avoid the confusion and aggravation that I've experienced.  I haven't enjoyed being 'that guy'.  LoL

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Level 12

To follow-up on this, I went to PSI Online - One stop Solution for Test Takers  and clicked Login which takes you to a https://cas.psionline.com URL to present your username and password.  My RoboForm Password manager saved that link for me to login and when I just tried it again, I received

Authentication Error !

Attention:

                        Something went wrong during the authentication process. Please try signing in again.

That was why I thought my password was messed up!  The link that is generated and saved in my password manager couldn't be reused!  Here's a workaround though.  You can use PSI Online - One stop Solution for Test Takers  as the Go To URL and https://cas.psionline.com/cas  as the Match URL.  It won't fill it automatically but after you click Login, all you have to click is Fill and Submit.  Everything works great now and I'm scheduled for the next test.

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Level 10

Hi rsprim,

Please see your DM for a message from me.

Thanks!

Nanette

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When the proctor says clean desk, they really mean it. Everything had to go.

And halfway through the exam he complained that I was reading a question and moving my mouth. It was silent, but I was moving my mouth and he didn't like it. Well, it was a difficult question to understand :).

It's scary stuff. Big brother really is watching us.

Level 10

Hi Robert!

All these measures by the proctor are done to maintain the security of our exams. A clean desk means no chance of reading or taking notes. I know it may be awkward to be asked to not read aloud, especially for those of us who do it without realizing (myself included), but that is done to prevent testers from reading the questions aloud to a companion who then takes notes. 

Thank you for sharing your experience with all of us!

Best,

Nan  

Is there any news yet on when some of the SCP benefits will start to kick in such as the Training, Study Hours, GNS3 etc.

- David Smith
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Level 10

Hi David,

We had our first study hour on April 27th.  You can join us for the next one on May 11th. You should have received information about GNS3 after you passed an SCP exam. Please email certifications@solarwinds.com if you did not.  Our advanced online training is in the works and we're excited to release the first course as soon as it's ready.

Thank you!

Nan

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Level 13

30K more and I can take the exam

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Level 9

I did it too (NPM and SAM). I have experienced some issues with PSI platform, and the interesting part was the proctor telling me to clear my desk before start the exam .

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Level 9

Hi,

If I wanted to certify myself in all the modules, I would have to pay all the certifications separately or could I pay a subscription and get all the exams?

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Level 10

Hi Holper, the certifications are priced individually.

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Level 9

Thanks Nab. :3

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Level 13

Whelp, I did it.

I took the NPM SCP exam and passed.

I figured I can't truly pass judgement on the new SCP program until I've experienced it.  This time next year when the renewal is due, I'll be able to make a sound decision if the $200/year is truly worth it.

Not bragging but, just for reference I briefly went over the sample questions listed here (Certification FAQs - SolarWinds Worldwide, LLC. Help and Support ) to get a feel for the test format and took the exam without any additional studying to gauge my knowledge. I STRONGLY recommend going over those questions a few times before taking the exam. I'm not going to lie, it was challenging. Certainly more challenging than the original SCP.

Well done Josh, welcome to the ranks.

- David Smith
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I just completed the exam and Passed (subject to confirmation). I'm not going to lie, I was expecting it to be easier having heard about the old-style exams. The way it is proctored now should give new certifications a bit more credibility.

I've searched high and low for a bit more info on this: Can I get a copy of a Certificate? And if so, how? Apologies if this has been answered somewhere obvious. If it has, I will report for remedial search tool training!


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You will get a link to a badge cert site which will have the certificate available

Thanks dodo123​, does this email take a while to come through? I assume PSI ratify the result before I receive any notification?

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