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Level 14

Re: What We Are Working On

I concur with Mustafa that the What we're working on pages need to be updated.  Besides the LEM page, the ones for UDT and NCM are also behind, with UDT being the worst since it points to v2.51.  So I too would appreciate for SolarWinds to assign someone to keep these pages up to date.  Thanks.

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Level 15

Re: What We Are Working On

We hear you. There are people assigned to these. When you seen things not updated, it usually means that decisions are not made yet, not that we are ignoring this. Typically the case for UDT and NCM.

We know those are important for you, but thanks for reminding us.

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Level 13

Re: What We Are Working On

please fix the crappy SW portal page. i work on a closed network thus have to get updates from the inet and not posssible  from my closed network

i have time and time again asked and suggested fixes , no progress from the SW team. i even met the team at Cisco live and VMworld.

The sw customer portal

  • cant find my patches or updates
  • doesn't tell me what is new or updates to what i own.
  • no links to updates
  • points to the products page and asks me to register for a trial

Now

i tells me that there is a new login format

when i try to "do it now" it tells we that the SW account is already linked to the email address i gave it. YA DUH. what is wrong i am a customer. i say continue and then it halts and  tells me that my first name and last name are already is use. YA DUH, that me!. why cant SW staff design a proper portal. if in house staff cant, outsource it to someone who can 

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Level 14

Re: What We Are Working On

wanine39,

I don't recall having any issues like you're describing with the SW Customer Portal, even after it was changed recently.

However, we had a similar issue but with different vendor's support site.  In our case, it turned out that they had not linked my Customer ID with the tools that we purchased.  So, just like you, we could not find patches or see any of the products that we own.  We too found that issue a bit frustrating, since we had to ask the tech to send us links for the upgrades, patches, etc.  In our case, took several weeks, but eventually our account got corrected and we were then able to find updates, links, etc.

In short, I suspect that you may need someone at SW to fix your customer account.  If you're really think you are not getting anywhere, I guess you can also ask your SW account representative to escalate your case.

NOTE:   We hardly ever ask our SW account rep to step in and escalate cases, since we don't want to over use that "trump card".  Likewise, I recommend that you use your SW account rep "trump card" very sparingly.  Anyway, if you are truly not getting anywhere with getting SW tech support to assist, that might be your next step.  I wish you the best.

Highlighted
Level 13

Re: What We Are Working On

hi

thank you for the suggestion

I just sent a note to the web site developer

when I was at vmworld13 last month they offered to meet with me to show me the new portal proposed changes tec.

though we met, they were unable to show the portal changes as they had a new win 8 laptop that would NOT work with their own  portal (;

thus  no advance look at it or ability to give feedback

my sw cust portal looks  "'ok". when I log on it shows me an all the products I own.

however, I will no show me which ones have patches or new downloads

I am forced to manually track what versions I have and what the portal shows. very inconvenient.

IMHO, they assume all users have inet access and can do updates from the s/w tools themselves

I will call my rep and raise the issue

thank you for the trump card idea

Highlighted
Level 13

Re: What We Are Working On

Posted this 9months ago

no repose from sw yet

anyone watching this channel?

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Highlighted
MVP
MVP

Re: What We Are Working On

The only issue I had with the new customer portal was it remembered my individual account from the initial trial months ago. My account only had standard access (not admin level) but I was the primary contact for the account (I wasn't during the initial trial). It wouldn't let me relink to my SW ID (already linked) and I couldn't escalate my own permissions at that permission level. Quick call to customer support and a few screenshots later - they bumped the account to admin level and I was able to modify user permissions.

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Level 14

Re: What We Are Working On

+1

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Level 14

Re: What We Are Working On

WPM What we're working on (WWAWO) page list is updated regularly but not the product itself. By doing this a customer will think they are currently working on the updates but they haven't done any updates since (03/05/2013). I will not be surprised if I hear that Solarwinds will drop support from WPM soon.I want my money back.

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Level 15

Re: What We Are Working On

Hi Mustafa,

I admit it's taking longer than I would like to get the new release. I did few changes in WWWO post, so to make it more accurate and reflect what we are working on right now. We are working on new features and I hope you will also be able to provide us some feedback on these. I contacted you over email.

Thanks,

Peter

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