thwack Monthly Mission - January 2015

Happy New Year, everyone! I hope 2014 treated you well and 2015 delivers ten fold in your favor. This month we're kick starting the new year with a few resolutions of our own, let's see if you can keep up. The latest version of SolarWinds Web Help Desk 12.2 was recently released with several new features, like DameWare integration and Asset Reporting, and in true SolarWinds fashion, we've already started work on the next release. Throughout the month we will be highlighting new features included in WHD 12.2 along with best practices and how-to's to help you own 2015 as a Help Desk Pro. Successfully make it through all 4 of our resolutions and 16 of you will walk away with some sweet prizes!

January's Mission

Think you can make it through Help Desk Resolutions? We've assigned a resolution to each day of the week (Monday - Thursday) to show how Web Help Desk can help save you money, be healthier, self-improve, and provide better customer service. Even the prizes (all 16 of them!) are aligned with each resolution's theme. Simply answer each daily question and be entered to win that day's prize. Follow the rules below to play.

Mission Rules

1. One question will be released everyday starting January 5th (Monday - Thursday).
   1. Once a question opens, it will remain open until January 29th @ 11:59PM CT. Check the schedule below for exact open/close times.
2. Only your first attempt at each daily question will count. Check your answers before submitting!
3. 200 points will be awarded for each correctly answered question. There are 16 daily questions which means you can earn up to 3,200 points for this mission.
   1. Points and badges will be applied to profiles once the mission has closed.
4. Prize drawings will take place on January 30th. There will be a total of 16 winners and prizes are sorted by days of the week, see below. Successfully answer a daily question and your name will be in that day's drawing (ex. correctly answer day 1's question and your name will be included in the day 1 drawing).
   1. Monday quizzes: Nest Learning Thermostat
   2. Tuesday quizzes: Vitamix 5200 Standard – Getting Started
   3. Wednesday quizzes: CBT Nuggets – 1 month of Training
   4. Thursday quizzes: $400 Amazon Gift Card

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Correctly answer all 16 daily quizzes and your name will be in all 12 drawings!