Announcements Blogs - Page 2

cancel
Showing results for 
Search instead for 
Did you mean: 
Create Post

Announcements Blogs - Page 2

Community Manager
Community Manager

FEATURED EPISODE: How to Monitor Changes to Hardware and Software Configurations
Video Link : 1378
December 3, 2019

Server configuration changes are a major cause of application outages and performance issues. Changes with the greatest impact often are the simplest. Memory pulled from one server to boost another server’s performance can leave the lingering applications starved. Adding new software can automatically update configurations and cause another application to become inoperable. Having visibility into when these types of changes occur is critical to resolving application availability and performance, fast. Learn how to achieve this visibility with SolarWinds® Server Configuration Monitor.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
0 0 422
Community Manager
Community Manager

If you currently work at a company with more than 1000 employees, this short survey is for you.

Help us understand how you define “enterprise software” and earn 250 THWACK points for a few minutes of your time.

Read more
2 14 900
Community Manager
Community Manager

1911_thwack_DecemberMission_640x200_NoCTA.png

Comms are up for THWACK® team and it’s time to buckle in for your next mission.

Azure-deployed assets are now on board and operational. Your ITOps are a go. Hybrid and multi-cloud metrics and performance insights ready for launch. Handoff to dashboard complete. Monitoring is up. Alerts on. Ready for optimization. Command and control with end-to-end visibility acquired—start your journey to a new high-performing environment.



DECEMBER MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 15 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 15 questions, which means you can earn a maximum of 2,250 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
December 9, 2019: Laser Projector with LED Nebula Cloud

December 16, 2019: Space Throw Blanket

December 23, 2019: Phillips Wake-Up Light Alarm Clock


Grand Prize:
December 23, 2019: Gskyer Telescope



MISSION RULES

A new question will open every day (Monday - Friday) starting on December 2, 2019. Once a question has opened, it will remain open until December 22, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between December 2, 2019 and December 22, 2019 to be entered to win a Nest Learning Thermostat!

Shortcut Steps:

  1. Download a free trial of Azure Performance Optimization Pack
  2. Use Server & Application Monitor (SAM) or Database Performance Analyzer (DPA) to monitor any cloud workload or service and send us a screenshot. These screenshots could be any IaaS (VMs/Instances), PaaS (Databases), or SaaS (Office 365) workloads on Azure or AWS.
  3. Submit a screenshot

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by December 8, 2019 to be entered to win: Laser Projector with LED Nebula Cloud
Week 2: Complete questions 6-10 by December 15, 2019 to be entered to win: Space Throw Blanket
Week 3: Complete questions 11-15 by December 22, 2019 to be entered to win: Phillips Wake-Up Light Alarm Clock

Correctly answer all 15 questions by December 22, 2019 and get entered to win the Grand Prize! Gskyer Telescope



November Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

November Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Read more
14 130 22.2K
Community Manager
Community Manager

FEATURED EPISODE: How to Perform a Bare-Metal Recovery With SolarWinds Backup
Video Link : 1372
November 26, 2019

Recovering quickly from a catastrophic hardware or software failure is key to keeping your business running smoothly. If simply restoring files and folders isn’t enough, SolarWinds® Backup gives you the option to perform a bare-metal recovery to get your critical systems back online.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
2 2 247
Community Manager
Community Manager

What's a SWUG?  The short answer is it's an extension of this online community, delivering over 14 hours  of technical, hands-on education for free.  We started this program in 2015 and in 2020, we're back and—literally—bigger  than ever with two full days in cities across the globe. SWUG connects you with  SolarWinds executives, product managers, user experience researchers, technical  advisors, engineers, Head Geeks,  and other end users like you. It's a great place to get the answers to the hard  questions perplexing you, get details from behind the curtain at SolarWinds,  take a pulse to see what other industry professionals are doing, and where  they're going. Our goal is to help you be the best IT pro you can be. But don't  take our word for it. Here's what attendees at recent SWUGs have to say:

As a first-time attendee, I have to say this was my favorite work event I was able to attend this year. As mentioned, it was an event actually dedicated to us, for us.

— Paige Barnes (medleyp812), Chicago SWUG 2019 Attendee

I've been to events like this before only to be bombarded with what I can purchase from either the host or their partners. I got the feeling that the employees representing SolarWinds genuinely care about their customers.

— Ashley Warren (abby.warren), Chicago SWUG 2019 attendee

This was my first SWUG. I found value in the information provided as well as the personal contacts made during the conference. I will definitely plan on attending next year and I also look forward to THWACKcamp.

— Jim Yocum (jpyocum), New York SWUG 2019 attendee

Fantastic conference. Instead of sitting there listening to a marketing presentation like many conferences, the attendees were able to engage SolarWinds employees and address concerns and speak to their own environments.

— Steven Dean (chezbrgrs), Atlanta SWUG 2019 attendee

As my first SWUG, this was an excellent event. I felt overall it was very informative, and really highlighted the amazing user community around the SolarWinds products.

— Benjamin White (bwhite23) Seattle SWUG 2019 attendee

Join us and more than a hundred other IT pros ranging from monitoring engineers, help desk techs, MSPs, DevOps to the "I do it all"-folks in building bridges and tearing down silos. Remember, the goal is to get the information you need so when your workweek’s done, you can enjoy your weekends.  If you would like to be notified as soon as registration is available, please complete the pre-registration form for the SWUG(s) of your choice below. Be sure to watch the SolarWinds User Group space for the most up-to-date information.

 

All locations and dates are subject to change. We would advise to not book any travel until formal registration is available.

                                                                                                                                                                                                                                                            
Phoenix, Arizona February 5 - 6, 2020 COMPLETED
Munich, Germany April 21, 2020 CANCELLED
Berlin, Germany April 23, 2020 CANCELLED
London, United Kingdom April 29-30, 2020 CANCELLED
Sydney, Australia July 2020 PRE-REGISTER
Singapore July 2020 PRE-REGISTER
Minneapolis/St. Paul, Minnesota August 2020 PRE-REGISTER
Atlanta, Georgia October 2020 PRE-REGISTER

 

Read more
14 35 8,709
Community Manager
Community Manager

FEATURED EPISODE: How to Monitor Changes in Active Directory Group Policies
Video Link : 1377
November 19, 2019

Active Directory is the nerve center of any organization. Besides users and groups, group policies are essential to making sure things run smoothly. If changes are made to your GPOs, you need to know about it quickly to reduce the risk of possible vulnerabilities being created or users losing access to applications needed do their work. Learn how to monitor for changes to Active Directory Group Policies with SolarWinds® Server Configuration Monitor.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
2 0 889
Community Manager
Community Manager

It's no exaggeration to say it's been a whirlwind year for the SolarWinds User Group (SWUG) program. Like I said when announcing the 2019 SWUG list, we completely rethought the program and made drastic changes between last year and this year. The biggest (and IMHO best) change was moving to a multi-day schedule.

It all boiled down to one concept: time. Until we get backwards time travel working, time is our only 100% non-renewable resource. When it's gone, it's gone, so making the most of it should be your top priority. For me, that means leaving on time and enjoying my evenings and weekends, getting the most out of my business day by decreasing "unplanned work," and having stimulating conversations that enrich me as a human being. The SWUG program has provided the latter for me all year long. And the conversations we've had this year? Just amazing. It doesn't matter if, like me, you're a long-timer with SolarWinds solutions, or a relative newcomer. The conversations drive me.

We asked on day one how everyone would gauge their personal level of knowledge. In a room of over 140 people, 11% said they were SolarWinds Certified Professionals, 15% said they were experts, 55% called themselves intermediate, and only 20% were beginners. I felt like this was a great mix for a user group, but we'd like to provide everyone with the tools they need to level up their careers. As part of leveling up, we made sure we spoke about SolarWinds Smart Start, the open office hours, and our certification prep guides. All of these are great ways to unlock further professional achievements.

Like the other events this year, it was my pleasure to act as the Master of Ceremonies for the Chicago SWUG. I got to give a few presentations, provide the introductions, hand out the raffle prizes, and hang out with over 140 of my fellow THWACK members. I had the privilege of opening day one with a keynote and closing the event with some warnings and recommendations about alerts. Leon Adato was again in rare form talking about the discipline of monitoring, how to be empathetic to your users, and how to use some of the lesser-known tools to do some critical monitoring. Craig McDonald gave an excellent overview of how SolarWinds has been providing visual representations of data as our environments become more complex. Ashelena did a recap of what we learned over the year and how to leverage SolarWinds resources for the career growth and monitoring glory. Mike Driskell provided his expert opinion on when it's time to upgrade, migrate, scale up, or scale out. We heard from Kellie Mecham about how SolarWinds relies on our users at every stage of the SolarWinds Development Lifecycle. Jim Hansen took to time to explain why it's important to quantify data from the outside and the inside when troubleshooting system or user issues. Kathleen Walker reminded us all that security was part of our job with tips and tricks on having the necessary conversations as well as scaring us a little straight with some of current trends in ransomware.

This trip, we brought three THWACK® MVPs to the stage. New MVP Dave Lando talked about his story of inheriting the Orion® Platform, what he did to claim control, and how he got the organization behind monitoring. Nick Zourdos couldn't let it go and had to tell you all why your dashboards are still bad. Thankfully, he provided tips and tricks on how they could be made better, including some examples and what he's done for his organization. And finally, Zack Mutchler demystified the Orion SDK by providing clear examples of how to dip your toes into working with the SolarWinds Orion API.

Since returning to Texas, I've been trying to wrap my head around the best way to encompass what I've learned over the last year at the SWUGs. After a few hours of wracking my brain, staring at a blank screen, I was inspired by a question from a friend.

Today, my friend and colleague Leon Adato asked me the question, "If you were given a salary of $1,000,000, but you still had to have a career, what would it be?" When I stopped to think about it, my answer would be talking to IT professionals, helping them break down their challenges, guiding them in their own careers, sharing my experiences, working with them to provide solutions, and basically everything the SolarWinds User Group program has provided over the last few years. This trip to Chicago, really cemented that for me—I love my job because of the people.

Now, we've traveled to the Chicagoland area before for two previous SWUGs, but 64% of this event's attendees said they'd never joined us and that made my heart sing. Putting faces to usernames is always a pleasure and some of the best questions are the ones for which we don't have an immediate answer. Those questions make us pause and have a real conversation. At a SolarWinds User Group, you might get "I don't know" as an answer, and that's awesome! It means we get to learn as well. Those conversations are still happening today.

We tried something different in Chicago this time with a "Community Pick" session. On the first day, you could submit an idea for a half-hour topic for day two. At the beginning of day two, we tallied those requests and held the session. Yes, you read that correctly. We put together a session in approximately 2-1/2 hours to present just before lunch on day two. It was one of the most stressful, exciting, exhilarating, and exhausting sessions we've ever produced. If you were there, I hope you enjoyed it.

Another new session—but not new as a concept—was BYOQ: Bring Your Own Questions. We basically stole a conference room, grabbed a whiteboard, plugged in to a television on the wall, and were there to answer questions. That's it. I know it doesn't sound extraordinary, but it was a revelation. You had a question about Patch Manager? Great. You wanted to know what happens during Orion database maintenance? Cool. You needed help writing a port inventory report? Excellent. No question was too big or too small. Even when we weren't answering questions ourselves, we heard other attendees answering each other's questions. This is the THWACK community at its finest.

Throughout the event, we had hundreds of people ask questions in person and online. There were questions we didn't get a chance to answer while we were on the ground, so we're trying to answer them as quickly as possible. Many of them we have collapsed into a single question based around a theme, but if you don't see your question answered at the bottom, let us know by commenting below. We'll be happy to continue the conversation.

It seems every single event I find myself saying, "we tried something different for this SWUG." Personally, I think that's wonderful. As each group of attendees provides feedback we try to adjust and make sure we're providing the content in a way that's both educational and entertaining. We're doing what SolarWinds has done for years: listening to the community. SolarWinds and THWACK wouldn't be who and what they are without you, the community members who make coming to the job delightful.

To say I'm excited for what 2020 holds would be a gross understatement. There's so many (figurative) places technology is going and so many (physical) places we're planning to take the program. Keep your eyes peeled for the official announcement of dates and places sometime in the new year.

If you've gotten this far, you hear ad nauseum how much I love these events, but I'm not the only one. A few of our attendees took the time to say nice things about Chicago SWUG.

"One of the most valuable vendor events I've ever attended in nearly 20 years of IT experience."
     —ckonz

"This was a great User Group that focused on the product rather than trying to push third-party software and vendors for prizes. The presenters were amazing and the interaction during breaks and after hours was terrific."
     bbishop

"This event was way better than I expected it to be. It was recommended by the vendor we went through, and I was very happy I could attend. I am hoping that after applying what I've learned I can make a yearly SWUG attendance part of the company budget"
     rhuprich

"I appreciate that the focus was primarily on how to utilize [the] Orion [Platform]. I've been to events like this before only to be bombarded with what I can purchase from either the host or their partners. I got the feeling that the employees representing SolarWinds genuinely care about their customers."
     abby.warren

"I always get a lot out of these meetings, and I REALLY liked the 2-day event. It works out GREAT! I am not gone too long from work and I feel like I got A LOT more than last year."
     nnettrouer

"I have already told my boss about it and he would like to go next year too. You guys are truly amazing to care as much as you do for being a big company with areas all over the place. It shows you all love your jobs and value the community."
     medleyp812

Read more
5 9 642
Community Manager
Community Manager

SolarWinds is looking for your opinion on IT monitoring purchasing preferences (perpetual vs. subscription).

In return for your participation in this survey, we will drop 500 Thwack points into your account.

Click here to take the survey!

Let us know what you think!

Thanks in advance.

Read more
2 16 904
Community Manager
Community Manager

FEATURED EPISODE: How to Monitor Changes to IIS Server and Application Configurations
Video Link : 1364
November 12, 2019

IIS is a cornerstone of many business-critical applications, from online stores and websites, to ERPs and EHRs. If these sites go down, business grinds to a halt, revenue is lost, and reputations can be put on the line. Seeing when configuration changes have been made to the application or server itself can help speed up resolution time and lessen the impact of outages or performance degradation to these critical applications. Learn how to achieve time savings with SolarWinds® Server Configuration Monitor.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
0 0 152
Community Manager
Community Manager

It’s time to say goodbye to spooky season and welcome the season of shopping deals. Forget haunted houses and scary movies—you won’t be running anywhere but towards the checkout button!

We've all had a wishlist just waiting for the sales, and what better way to make those wishes a reality than from the comfort of your home this Cyber Monday (Dec. 2)? In the spirit of shopping season we want to know what you have your eye on this year. Maybe you’re looking for a new video doorbell, router, or feature/functionality for a product? Whatever it is, we want to know!

Tell us what new technology, products, updates, and functionalities you’re most excited for by November 12 and we’ll give you 250 THWACK points in exchange.

Read more
7 155 4,710
Community Manager
Community Manager

FEATURED EPISODE: How to Add PerfStack Widgets to Your Orion Dashboard
Video Link : 1351
November 5, 2019

The PerfStack™ dashboard is an excellent resource for point-in-time troubleshooting and analyzing trends visually. One of the best ways to share this information with other teams is to add an analysis project to a dashboard. In this video, we’ll show you how to take a great project and add it to a team’s dashboard.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
4 2 232
Community Manager
Community Manager

Do you monitor the experience your users receive in the applications they access over the network?  If you don't today, would you be interested in doing that in the future?  Do your users frequently complain of performance problems with teleconference tools like Webex and Zoom or SaaS websites?

If you answered yes to any of these questions, we'd like to talk to you! We have a tool we're working on in the lab to help you out, and we want your input.

If you're interested, please fill out this surveyThe first 100 to complete the survey by Friday, November 8th will receive 1,000 THWACK points.

Happy monitoring.

Read more
1 22 920
Product Manager
Product Manager

We want to hear about your experience!

We recently updated our SolarWinds Online Demo and, with your help, we can make it even better. Take 5 – 10 minutes to share your experience with the SolarWinds Online Demo and receive 250 THWACK® points.

It’s just three easy steps:

Click HERE to complete the survey (Hurry! You only have until November 8).

Don't forget to insert your THWACK username at the end of the survey.

As a thank you, we’ll deposit 250 THWACK® points into your account after the survey has closed on November 8.

TAKE SURVEY

Read more
3 17 1,029
Community Manager
Community Manager

1910_thwack_NovemberMission_640x200_NoCTA.png

You lean back in your chair and close your eyes, imagining a clear blue sea, dazzling white sand, and endless palm trees. Next to you, there’s a small table with a slushy drink inside of an umbrella-topped pineapple. You can almost feel the soft breeze wafting against the back of your neck. Welcome to Help Desk Paradise.

Here, service requests automatically turn into alerts or tickets. Ticket status, customer satisfaction, and tech performance metrics are all in one place, up-to-date, and organized. And the best part is, no matter where you are or where your end users are, your integrated help desk makes resolving tickets a (tropical) breeze.

SolarWinds can deliver you to Help Desk Paradise. On-premises or in the cloud, it’s your deployment choice. Both options have features and functionality to simplify handling help desk requests. Plus, with the seamless integration of remote support software, both solutions will have you enjoying paradise without ever leaving your desk.

If you accept this mission, you’ll compare and contrast the two options, and learn more about which help desk makes sense for you.

Choose a ticket to your destination. Whether you go cloud-based or stay on-premises, with these options, you’re on your way to Help Desk Paradise.

Start your mission.



NOVEMBER MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!



MISSION RULES

A new question will open every day (Monday - Friday) starting on November 4, 2019. Once a question has opened, it will remain open until December 1, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between November 4, 2019 and December 1, 2019 to be entered to win a Comgrow Creality Ender 3 3D Printer!

Shortcut Steps:

     1. Download a free trial of Web Help Desk

     2. Take a screenshot of "Action Rules" under the Setup tab where you can make creation rules based on your organization's needs.

     3. Submit a screenshot

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by November 10, 2019 to be entered to win: Raycon E50 Wireless Earbuds Bluetooth Headphones
Week 2: Complete questions 6-10 by November 17, 2019 to be entered to win: Nanopresso Portable Espresso Maker
Week 3: Complete questions 11-15 by November 24, 2019 to be entered to win: Snailax Shiatsu Neck & Back Massager with Heat
Week 4: Complete questions 16-20 by December 1, 2019 to be entered to win: Gas-Spring Height Adjustable Standing Desk Converter Workstation

Correctly answer all 20 questions by December 1, 2019 and get entered to win the Grand Prize! Oculus Rift S PC-Powered VR Gaming Headset



November Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

November Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Read more
10 260 33.6K
Community Manager
Community Manager

FEATURED EPISODE: How to Create Groups Using Dynamic Queries
Video Link : 1350
October 29, 2019

Grouping your monitored elements is an easy way to begin organizing the sprawl of your monitored entities. Orion® Groups is a great tool to wrangle this potential sprawl. In this video, I’ll show you how to create a group using dynamic queries. When new elements come online matching the query, they’re automatically added to the group.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
3 5 434
Community Manager
Community Manager

FEATURED EPISODE: How to Make a Group, Add Members, and Map Relationships in the Orion Platform
Video Link : 1349
October 22, 2019

Orion® Groups is a great way to organize content in your monitoring infrastructure. Creating a group manually is a great way to consolidate elements for reporting, alerting, and displaying on dashboards. In this video, I’ll show you how easy it is to build an Orion Group.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
4 1 275
Community Manager
Community Manager

1909_thwack_October_DPAminimission_noCTA_900x300.png

In a bid to get in front of an ever-evolving world and ever-changing environments, some of the smartest engineers built the first man-and-machine hybrid. When you first opened your eyes, it was to the astounded and exhilarated faces of those scientists and engineers and a room full of applause.

But that was just the beginning. Since then, you’ve been tasked with monitoring all the lands. It would have been an impossible task if you weren’t a hybrid of on-prem and cloud. This way, whatever the environment you’re monitoring, you always keep pace and adapt. Whispers follow you through the streets… as you pass, you hear them say, “there goes DPA.”

Ready to put your great power to use? Start the mission!



OCTOBER MINI MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 10 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 10 questions, which means you can earn a maximum of 1,500 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
October 28th, 2019: Portable Turntable


November 4th, 2019: Echo Show


Grand Prize:
November 4th, 2019: Key Free Smart Lock



MISSION RULES

A new question will open every day (Monday - Friday) starting on October 21st, 2019. Once a question has opened, it will remain open until November 3rd, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between October 21, 2019 and November 3, 2019 to be entered to win a Sonos Beam – Sound Bar

Option 1

1. Sign up for a free trial of Database Performance Analyzer (DPA)

2. Install DPA and create a DPA Repository

          a. Register one or more database instances

          b. After DPA has collected at least two days of data

          c. Select a database instance

          d. Click on “Tuning” tab next to “Trends”

               i. Select either a Query Advisor or a Table Tuning Advisor

              ii. Select either a query or a table

             iii. Take a snapshot of the screen

3. Submit screenshot

Option 2

1. Sign up for a free trial of Database Performance Analyzer

2. Install DPA and create a DPA Repository

     a. Register one or more database instances

     b. After DPA has collected at least two days of data

     c. Select a database instance

     d. By default, the screen associated with the “Trends” tab will be shown

               i. Under the SQL tab, scroll down till you see a tab for “blocking”

              ii. Select “blocking” and then the tab “Top Waiting SQL Statements”

             iii. Take a snapshot of the screen

3. Submit screenshot

Option 3

1. Sign up for a free trial of Database Performance Analyzer

2. Install DPA and create a DPA Repository

     a. Register one or more database instances

3. After DPA has collected at least two days of data

     a. On the primary home screen, select “reports” in the upper-right corner

     b. Once you’re on the reports page, select any database instance and any report type

               i. Click on “preview report”

              ii. Take a snapshot of the screen showing the report

4. Submit screenshot

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by October 27th 2019 to be entered to win: Portable Turntable
Week 2: Complete questions 6-10 by November 3rd 2019 to be entered to win: Echo Show

Correctly answer all 10 questions by November 3rd 2019 and get entered to win the Grand Prize! Key Free Smart Lock



Mini Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

Read more
8 67 9,445
Community Manager
Community Manager

1910_events_MSIgnite_1000x150.png

While you’re at Microsoft Ignite, come visit us at booth 935 and learn how SolarWinds is making it easier to manage your systems and applications.

See how SolarWinds continues to improve our best-in-class Microsoft management solutions running on-premises in IaaS environments or how the Orion Platform suite of products now can be deployed in Microsoft Azure through the Azure Marketplace. From managing and monitoring your applications and servers to optimizing your virtual and storage infrastructure, SolarWinds has you covered.

COME LEARN ABOUT:

Fundamental control of Azure: Setting up and auditing access controls for Azure subscriptions can be extremely challenging. See how we can help set the correct levels of access to your Azure-hosted applications and data.

Prepare to migrate to Azure: Overprovisioned resources will consume more compute and storage resources than they need. See how you can prepare and rightsize workloads before migrating them.

Monitor Azure workloads: Azure provides component-level monitors, but you have to drill down in the Azure portal to view them. See how you can have a single pane of glass to view all Azure metrics.

Hybrid IT operations management: With SolarWinds products now available on the Azure Marketplace, deploying products and monitoring workloads regardless of where they reside has never been easier. 

Happy Little Clouds: Application Migrations Done Right
Thomas LaRock, Head Geek

Customer Appreciation Event

SWUG @ MS Ignite

Date: Wednesday, November 6

Time: 1:15 – 1:35 p.m. ET

Location: Theater D

Location: Topgolf, Signature Room, 2nd Floor

Date: Tuesday, November 5

Time: 6:00 – 9:00 p.m. ET

IMPORTANT! This event is invitation only. Please come visit the SolarWinds booth 935 to grab your wristband. This will get you access to the entire event, including private golfing bays, open bar and food service, raffle prizes, and more!

Topgolf-Orlando-01 - HIghRes (2).jpgTopgolf-Orlando-01 - HIghRes (12)copy.jpg

Read more
1 9 1,230
Community Manager
Community Manager

FEATURED EPISODE: How to Import an Application Template and Assign to a Node
Video Link : 1348
October 15, 2019

Server & Application Monitor ships with hundreds of out-of-the-box application templates. But sometimes the one you’re looking for just isn’t there. Thankfully, the members of the THWACK® community have contributed thousands of application templates for SolarWinds® SAM. It’s very simple to import a template and assign it to a node to start monitoring an application.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
2 0 219
Community Manager
Community Manager

FEATURED EPISODE: How to Use Custom Properties to Filter a Widget
Video Link : 1347
October 8, 2019

Custom Properties are the not-so-hidden superpower of the Orion® Platform. It’s one of the easiest ways to customize your dashboard widgets for your needs. In only a few clicks, we’ll filter down a resource to show only the nodes you want to see.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
0 4 342
Community Manager
Community Manager

1909_Core_October_THWACK_Mission_Blog_Header_900x300_noCTA.png

October is Cyber Security Awareness Month and all the contestants line up to play a game of Security Sleuth. It seems fun, and in a way it is, until you realize the stakes. You look around you as the game is about to begin and think to yourself which one of these people is the planted mole?

It’s a good ol’ whodunit, and the security of your network, the integrity of your privacy, the very foundation on which you’ve built your IT organization is at risk. So, security sleuth, master of mystery, will you detect defects capable of destroying our data, will you investigate infections imperiling our information, will you expose the evildoers endangering our eudemonia?

Protect us, cybersecurity connoisseur, start your mission.



OCTOBER MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
October 14, 2019: Best of Agatha Christie Volume 1-4 (Region 1)

October 21, 2019: Apple Airpods

October 28, 2019: Clue Board Game and Culinario Mortale Deadly Fame - Murder Mystery Dinner Party Game

November 4, 2019: Anker PowerCore

Grand Prize:
November 4, 2019: SimpliSafe Wireless Home Security System



MISSION RULES

A new question will open every day (Monday - Friday) starting on October 7, 2019. Once a question has opened, it will remain open until November 3, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between October 7, 2019 and November 3, 2019 to be entered to win a Go Pro HERO 7 Black!

Security is the responsibility of all IT staff. However, not everyone has the same amount of time or resources available to increase their networks’ security posture. Security Event Manager (SEM) is designed to be another pair of eyes, always on the lookout for suspicious behaviour, and can alert you when it finds potential threats. For this shortcut we’ll have you take the first step towards automating threat detection by setting up a log source in SEM.

Shortcut Steps:

  1. Download a free trial of Security Event Manager (or if you already use SEM you can skip this step, but be sure you’re on version 6.7 or higher)
  2. Navigate to “Nodes”
  3. Click on “Add agent node,” select the appropriate agent for local installation, and follow the instructions or read more here
  4. Once the server is connected, navigate to “Events” and take a screen shot of events coming in from the log source and post to the mission
    1. Please anonymize any sensitive data like machine name or user names

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by October 13, 2019 to be entered to win: Best of Agatha Christie Volume 1-4 (Region 1)
Week 2: Complete questions 6-10 by October 20, 2019 to be entered to win: Apple Airpods
Week 3: Complete questions 11-15 by October 27, 2019 to be entered to win: Clue Board Game and Culinario Mortale Deadly Fame - Murder Mystery Dinner Party Game
Week 4: Complete questions 16-20 by November 3, 2019 to be entered to win: Anker PowerCore

Correctly answer all 20 questions by November 3, 2019 and get entered to win the Grand Prize! SimpliSafe Wireless Home Security System



September Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

September Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Read more
20 157 29K
Community Manager
Community Manager

Telling tales of data center horrors this Halloween

October 31 is coming up soon, so it’s time for costume parties, haunted houses, and your favorite scary movies. Halloween stories are frighteningly fun during parties or wrapped up in a blanket at home—we all love a good Dracula or Frankenstein tale!

In the spirit of Halloween, we may tell stories of things going “bump” in the night, but nothing’s as terrifying to tech pros as things that go bump in the data center.

To celebrate Halloween this year, we want to know your scariest, most goosebump-inducing data center fears and anecdotes that not only scare you this season, but year-round. Did you have a mishap with a chiller, HVAC, generator, or branch circuit? Or did something outside the data center affect your ability to conduct business as usual?

Tell us your scary stories and how you fought against these spooky tales by Friday, October 11 and we’ll put 250 THWACK points in your account.

Read more
7 69 2,066
Community Manager
Community Manager

FEATURED EPISODE: How to Set Up a NetFlow Traffic Analyzer Alert
Video Link : 1346
October 1, 2019

NetFlow is an excellent resource for watching data move around your infrastructure, and it’s frequently the first indicator when things go sideways. In this video, we’ll show you how to build your own NetFlow Traffic Analyzer alert to notify you when suspicious traffic appears on your network.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
0 2 447

Over the years, I’ve had a chance to help staff the SolarWinds booth and represent the gamut of IT needs in nearly 100 trade shows. From networks to applications, from storage to security, and most recently hybrid and cloud, it’s been a pleasure to meet thousands of sharp admins from the THWACK community. In all of those conferences, and in all the interesting technical questions you’ve asked about the expanding product line, there’s only been one question I didn’t have a great answer for:

Does SolarWinds offer advanced support?

But if you see me at GITEX in Dubai or MS Ignite in Orlando this year, I’ll be able to answer differently. Because SolarWinds now offers three support options: Professional Support, Premier Support, and Premier Enterprise. That’s right, advanced support, direct from SolarWinds.

The offering formerly known as Premier Support is now called Premier Enterprise. We listened to your feedback and Premier Enterprise now offers even faster Service Level Guidelines and top-of-the-queue preference. We’ll provide you with a named contact familiar with your specific setup—and system quirks—to help you take a proactive view of your ecosystem with full health checks. It’s designed for the largest and most complex environments, with more urgent support needs.

Premier Support is a new support tier providing decreased wait times, upgrade guidance, and additional health checks to help meet the needs of our customers with setups needing a little extra love.

I’ve recommended many SolarWinds Partners over the years—and will continue to do so. If you’re looking for on-site training, customization, integration with third-party systems, tune-ups, and other services, one of our authorized Partners is a great choice. Customers who work with resellers (especially outside the U.S.) have enjoyed great local support for years. The new Premium Support option doesn’t replace these services—it extends the options available to help customers ensure they’re getting full use of their SolarWinds tools.

When customers ask about additional support, it’s usually after they’ve been using our products for a few years and they’ve gotten the monitoring spirit. They’ve seen happier users, easier operations, and more efficient use of their IT investment. They’ve built out comprehensive dashboards, integrated with other systems, and have shared access to their performance data well outside the monitoring team. In other words, they’ve realized monitoring is a tier 1, business-critical system they depend on day in and day out. They’re using SolarWinds not just to help keep IT running, but to become proactive.

Premier Support is designed specifically to help you do this. Very large customers—those with hundreds of thousands of elements and remote pollers scattered around the world—have had an enterprise support option to help with upgrades and planning, provide named support contacts, offer Service Level Guidelines, include system checkups, and more. And now, SolarWinds is offering a similar level of expert support to all customers, including those who aren’t multi-national in scale.

Check out this link for details. Premier Support helps keep your SolarWinds system running as designed. You get system checks, upgrade planning, accelerated issue resolution, access to advanced product experts, SLGs, and more. If you think you might be missing a host of new features, but haven’t upgraded in a while, Premium Support can be an extra hand. And if you inherited a heavily used SolarWinds platform, Premier Support is a great way to start becoming an expert admin for the system your team depends on every day.

I’m looking forward to the upcoming conferences this year for a lot of reasons, but especially because after a decade I have a new answer to a great customer question.

“Does SolarWinds offer Premier Support?”

“Yes, we most certainly do.”

Read more
6 14 963
Community Manager
Community Manager

FEATURED EPISODE: How to Install the SolarWinds Mail Assure Add-In for Office 365
Video Link : 1345
September 24, 2019

SolarWinds® Mail Assure provides protection from spam, malware, ransomware, phishing, and other email-based attacks. Adding it to your existing Office 365 deployment is quick and easy—here’s how.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
1 2 280
Community Manager
Community Manager

We’re looking for customers who are interested in participating in our next round of Release Candidate Dev-Assisted Upgrades.

Here’s what you need to know:

  • If accepted, you and your team will be upgrading to available Release Candidates with a team of SolarWinds experts watching closely and ready to step in if anything goes wrong.
  • It’s FREE (for active maintenance customers)
  • We have a team of people ready to assist with any questions before or after the upgrade.
  • You get THWACK points!

This is a limited time offer, with first come, first serve slots. If you aren’t able to participate this time, don’t worry! There’s always next round.

Want to see if you qualify to get a SolarWinds Orion Dev-Assisted Upgrade?

Fill out this quick survey.

Thanks!!

Read more
1 5 790
Community Manager
Community Manager

FEATURED EPISODE: Office 365 OneDrive Data Protection With SolarWinds Backup
Video Link : 1344
September 17, 2019

Quickly learn how to protect Office 365 Exchange and OneDrive data by leveraging SolarWinds® Backup. Own your customers’ data retention and recovery, and be ready to respond if files are accidentally deleted or misplaced.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
1 0 460
Community Manager
Community Manager

FEATURED EPISODE: How to Set Up NetPath in SolarWinds Remote Monitoring & Management (RMM)
Video Link : 1343
September 10, 2019

NetPath™ is a network monitoring tool that detects and monitors the path from a source device (server/workstation) to a destination service such as Office 365, Amazon AWS, and Salesforce. It has the intelligence to compare past behavior and alert you if it finds your network is slowing down or you have other network problems. It alerts you before the problem occurs so you can prevent it.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Read more
0 2 239

Once again, it’s an honor to help celebrate IT Pro Day—a recognition of the women and men of IT, who do so much more than simply keep the blinkenlights on. If you follow SolarWinds even casually, you’ll notice among all the tortured taxonomies technology vendors transmogrify, “IT pro” seems to be unique to us. And this year, I’d like to offer my theory of why, here on THWACK, where so many IT pros connect every day.

You don’t have to go far in the world outside technology to see “pro” used in ads to suggest an association with power and capability. No [Heavy|Super] Duty 4x4 pickup ad is complete without mud-bog slow-mo, and diamond plate “PRO GRADE” bolted, welded, or riveted to the screen. “Pro strength” cleaners promise to get out stains amateur detergents apparently leave behind. The retail world is overstuffed with “prosumer” product lines, and the third column of many good/better/best product comparison charts is labeled “pro.” It would seem everyone, even technology civilians, knows what “pro” means.

Or do they?

Consumers aren’t supposed to stash more gear in a “pro” tacklebox—it just has chunkier corners. $100 of “pro” access points are usually better than a single router/AP stashed in a corner, but they’re no brace of Meraki. And worksite pickups are one-ton 350s or bigger, not ¾-ton 250s. In consumer land at least, “pro” seems not to be an actual rating, qualification, or demonstrated suitability to task, but used to evoke an essence. It’s “of the pros,” suggesting something a professional would use while professional-ing. So, the real question is, who is this mythical professional? This legend, who simply improves things?

In technology, you know a pro when you see one. Like a pro athlete, they make everything look easy, or at least for IT, easier. They’re dependable, tenacious, and see problems all the way through to resolution. They share their expertise and eagerly teach others how to succeed. Better, they always seem specially crafted to handle any situation. A pro is someone who walks into the room and says, “I’ve got this,” and everyone is confident they do.

So, when you hear me talking about IT pros, this is what I mean. They don’t “play with technology” on the businesses’ dime—they use technology to achieve business goals. They don’t “spend time in IT” while they look for greener grass—they build rewarding careers keeping evolving tech hype and promise in check. And most of all, they don’t run from Ops—instead, they dive in, company after company, seeking to understand the nuances of system performance from the bottom of infrastructure all the way up to end users.

Perhaps the real IT meaning of “pro” is the same as its Latin roots in late Middle English, meaning literally “for, on behalf of.” Only with IT pros, the “for” is related to users, not just to craft. IT pros—the THWACK community—are working on behalf of end users. They work tirelessly, with a smile, on behalf of everyone who counts on them. IT pros are a skillful lot, but more than that, they woke up one day to decide helpfulness would be their profession, and technology merely their tool of choice.

So, here’s to all of you on IT Pro Day 2019. Thanks for deciding to not only be a part of IT, but making IT a profession, not just an occupation. It’s always a pleasure to work with you.

Happy IT Pro Day,

Patrick

Read more
5 5 303
Community Manager
Community Manager

1908_thwack_SeptemberMission_900x300.png

Each application performance monitoring (APM) product is its own powerhouse—a force to be reckoned with. With all the products combined—Pingdom®, AppOptics, Loggly®, and Papertrail— though, unimaginable strength of the APM suite can be unleashed. And in the right hands, that power can be used for ultimate good.

Go on a mission to find and collect the all-powerful APM suite stones. Once you have them all, you’ll have the power to protect yourself and your organization, not to mention the world, from application disasters with unified visibility into systems performance and laser focused troubleshooting through metrics, traces, logs, and the user experience.

AppManagers, UNITE!



SEPTEMBER MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
September 16, 2019: Avengers Monopoly and Captain America Single Cup Coffee Maker and Mug

September 23,  2019: Thor Hammer Tool Set

September 30, 2019: Lego Avengers Compound Battle Build Kit

October 7, 2019: Spider Wheels Series Hoverboard

Grand Prize:
October 7, 2019: Thanos Infinity Gauntlet



MISSION RULES

A new question will open every day (Monday - Friday) starting on September 9, 2019. Once a question has opened, it will remain open until October 6, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between September 9, 2019 and October 6, 2019 to be entered to win a Sony Noise Canceling Earbuds!

Completing each feature shortcut will give you one chance to win the shortcut prize. You can get a total of three chances.


Product Feature 1

  1. Sign up for a free trial of SolarWinds Pingdom
  2. Onboarding will ask you to enter a couple of pieces of information and a URL.
  3. When you're in the product, click on Experience monitoring, then Visitor Insights (RUM). Click on the green “Add site” at the top right of the screen. Next type in a URL and hit Save, a code snippet will pop up. Take a screenshot of the snippet.
  4. Submit screenshot

START FREE TRIAL  SUBMIT SCREENSHOT

Product Feature 2

  1. Sign up for a free trial of SolarWinds AppOptics
  2. Install a host agent and set up one APM service
  3. After you have installed the agent and APM service, click on the SolarWinds logo on the top left of the screen.
  4. Take a screenshot showing your service and agent install
  5. Submit screenshot

START FREE TRIAL  SUBMIT SCREENSHOT

Product Feature 3

  1. Sign up for a free trial of SolarWinds Loggly
  2. Follow the onboarding. Loggly will automatically install some trial log data.
  3. After you’ve logged in, perform a search by clicking on the “Search” function at the top of the screen.
  4. Type in the word “Exception” in the search and hit enter.
  5. Submit screenshot of the search results.

START FREE TRIAL  SUBMIT SCREENSHOT

WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by September 15, 2019 to be entered to win: Avengers Monopoly and Captain America Single Cup Coffee Maker and Mug
Week 2: Complete questions 6-10 by September 22, 2019 to be entered to win: Thor Hammer Tool Set
Week 3: Complete questions 11-15 by September 29, 2019 to be entered to win: Lego Avengers Compound Battle Build Kit
Week 4: Complete questions 16-20 by October 6, 2019 to be entered to win: Spider Wheels Series Hoverboard

Correctly answer all 20 questions by October 6, 2019 and get entered to win the Grand Prize! Thanos Infinity Gauntlet



September Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

September Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Read more
18 144 25K