As a network engineer, you're responsible for the uptime and stability of network infrastructure. One of the keys to keeping a happy and healthy network is making sure the devices are running firmware free of bugs and known issues. It may be tedious, but it's still relatively easy to do firmware upgrades if you only have one or two devices. But now, most environments have dozens of devices deployed at remote sites and branch offices. If you need to do a firmware upgrade on all of those, it's a whole different matter. This is where Network Configuration Manager can help by automating the normally manual process of firmware upgrades.

FTP has been the de facto large file transfer protocol since its inception in the 1980's, but it's insecure by design. Extensions to the protocol have added security, but these require a client and configuration. SolarWinds Serv-U Managed File Transfer Server offers a clientless experience to request or share large files securely with anyone via a web browser.

It’s October and it’s time to party! Although we can’t celebrate in person this year, Sekurityfest is never canceled. Grab your pretzel and a pair of lederhosen and join us for our monthly shenanigans.

Whether it’s your day job or side hustle, we’re all invested in security and, just like the party, it’s 24/7. Kick back, relax, and enjoy the ride – bratwurst anyone?

Service level agreements (SLAs) can help drive accountability and customer satisfaction (CSAT) within IT service management. Watch this video to learn a few best practices for building SLAs within SolarWinds Service Desk.

Join us on Wednesday, September 30 at 11 a.m. CT for this thought-provoking webcast with global privacy and security experts to help you navigate key digital trust challenges—and provide a roadmap for succeeding in the new normal.

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The SolarWinds product team is exploring how technology professionals prefer to buy IT monitoring products and invites you to complete a short (5–10 minute) survey on the topic. This survey ends September 30, 2020. 

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The service desk is full of data that can improve service delivery. Tracking relationships and record history through a configuration management database is a great way to leverage this data. Watch this video to learn more about the visual CMDB in SolarWinds Service Desk and how to maximize it within ITIL practices.

Our five-year mission through deep space includes all we could ever want: adventure, trials, tragedies, and triumphs. The journey and discoveries along the way are replicated food for our soul. But sometimes all you want to do is dump the crew off at Risa, so you can have some peace and quiet. While everyone's on shore leave, you can finish researching a fascinating rediscovery: Kiwi Syslog Server.

Finally, with the crew away, you have the time to breathe and brush up on some new skills, so you can step into the captain's ready room with confidence. Pull up a screen, sit back, and grab one of those blue beverages—you know the ones. Remember, the doctor said it's not prohibited if it's used for medicinal purposes.

The SolarWinds Product Team would like to get your thoughts on monitoring new technologies. Your feedback will help the team better define the problems our products can solve for you. Complete survey by September 23rd for 2,000 THWACK points and a chance to win a US$25 Amazon gift card*.

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*Terms & Conditions apply.

IT change management requires complete data, risk assessment, and consistency. Utilizing change templates and predefined workflows builds consistency and helps make the practice more efficient. Watch this video to learn how to use the change management tools available in SolarWinds Service Desk.

IT nostalgia is real. Everyone’s had experiences in the past that shaped them in profound ways. Whether it was your first computer, your first trip to a technology conference, or single-handedly finishing out an enormous project, some events and situations will resonate with you for years. One of those experiences for me was THWACKcamp.

With fewer people traveling for face to face meetings, virtual traffic and WebEx meetings will become increasingly more prevalent. Monitoring WebEx traffic in your network can offer some insights into collaboration usage trends over time. Using some smart IT change management and Netflow Traffic Analyzer (NTA), we'll show you how you can monitor and secure your organization.

There are many types of stacks. Stacks of paperwork (I know you know), stacks of laundry (you know I know), and software stacks (you know I know you know), and for some reason, whatever we’re looking for isn’t at the top, isn’t at the bottom, it’s hidden somewhere in the middle. It’s protected on all sides by layers of complexity, only visible to the trained eye (like my mom… how does she always know where everything is?).

Well, you’ve been training for this mission. You’ve been honing your sight and stretching your perception and now—NOW—you’re ready to unpack the stack. You’ll dig for truths, unearth intricacies, finally put away the last hamper worth of clothes to find your favorite pair of jeans that you just KNOW you ran through the laundry.

Find what you’re looking for this month and expand your view of application dependencies.

1 hour + live Q&A. Register Now

The SolarWinds Service Desk mobile app is made for both requesters and IT personnel. The IT professional can make edits to service requests and incidents from anywhere. The requester can build a new incident, craft a service request, and manage their existing requests all from the convenience of their mobile device.

SolarWinds has provided a plethora of information for you to assist with upgrading to the 2020.2 releases. Here’s just a short list of the current resources, and we’ll add more to this list as they’re released.

SolarWinds is making it easier than ever to learn about your products. We will always have the THWACK community, documentation, help resources, and videos, but sometimes what you really want is a class. The SolarWinds Academy has been revamped to include virtual classrooms, including virtual office hours with product professionals. If you are new to SolarWinds, adding a new product to your install, want details on the newest features, or want to prep for your SolarWinds Certified Professional exams, there's a space for you in our Virtual Classrooms and it's incredibly easy to sign up for a class.

Learn how to efficiently remove a user account and its permissions within your infrastructure with SolarWinds Access Rights Manager (ARM).

There are gems in your network; you've seen them yourself. In the nodes and the data. It takes a special person to see them when they happen to reveal themselves, and an even more avid fan to go looking for them. You've made a career out of finding these hidden treasures – they appear to you as though you called them from the ether. 

You have a secret though – you're monitoring your network with a slew of products made specifically for your needs. You can find clusters of gems in the most convoluted of networks. This is your calling. Your mission. Your passion. While you've kept it to yourself in the past, this month, you're bringing your talents to the public. Ready to go digging for hidden gems?

Join our webinar on August 18 at 11 a.m. CT, where we’ll show how SolarWinds^® AppOptics^™ and Database Performance Monitor (DPM) aren’t just for developers and DBAs—they can also be used together by IT teams to quickly understand health across the stack and provide insights to accurately and rapidly identify the root cause of problems.

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SolarWinds Access Rights Manager (ARM) lets you clean up multiple access paths to the same directory by a single user quickly and effortlessly while documenting everything for future compliance audits.

We're seeking nominations for its inaugural IT Pro Day Awards program, which is designed to celebrate the contributions IT professionals have made to their field this year. Winners will be announced during the upcoming annual IT Professionals Day holiday on September 15, 2020.

Click here to nominate a fellow IT Pro!

Note: please submit all nominations by August 31, 2020

If you’re a manager with questions about monitoring, we want to give you answers. Fill out this three-question survey and tell us what’s got you stumped. https://www.surveygizmo.com/s3/5737575/Monitoring-Survey

Learn how to identify and audit shared directories and files on OneDrive with SolarWinds® Access Rights Manager (ARM).

We know you’ve seen them around—you know who I’m talking about. The Chosen Ones. The Venerated Few. The MVPs. Their capes flow behind them, their eyes shine with pride, and they hold so much knowledge inside.

For this month’s mission, we let them take over, write some questions, strut their stuff. Life hacks, tidbits, things they wish they’d known at the start. They’re THWACK^® heroes just doin’ their part.

SolarWinds® Access Rights Manager (ARM) allows you to clean up directories with direct permissions as a bulk action. You not only remediate a critical Active Directory risk factor, but also document all changes and solve a security issue fast and efficiently.

“THWACKcamp has been a virtual conference since before virtual conferences were cool.”- Hipster THWACKster

The IT Knowledge Fest THWACKcamp is back for its ninth year of spectacular content in 2020. This year, you’ll join thousands of other technology professionals from around the world. Like years past, it’s going to be 100% free to join.

Complete our SD-WAN Support survey and earn 1,000 THWACK points. 

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In the spirit of recognizing the work tech pros around the world have done in the past several months, we want to hear how you were built for this challenge and what you think the future of IT will look like. Complete survey by July 31st and earn 500 THWACK points.

Complete Survey 

User account provisioning and deprovisioning can be a cumbersome, manual process. Learn how to save time granting and removing user access rights while documenting everything aligned to compliance needs.