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Announcements Blogs

Community Manager
Community Manager

Automation continues to be a major trend in IT. Whether it's a small rule to send all hardware issues to a specific queue or a large rule which routes through several stages, automating as much as possible reduces the chance of human error. Watch this video to learn how to create simple automation rules in your SolarWinds Service Desk solution.

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Community Manager
Community Manager

Setting up your categories and subcategories in SolarWinds Service Desk is one of the most important parts of configuration. Watch this video to learn some best practices to set up your Service Desk for success.

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Community Manager
Community Manager

The SolarWinds Service Desk integration with the SolarWinds Orion Platform can automatically generate incidents from Orion alerts. Streamline the way IT teams communicate, identify root causes, and proactively resolve potentially impactful IT infrastructure problems.

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Community Manager
Community Manager

The RESTful API for Database Performance Analyzer is an incredible time-saver if you are working in an environment where databases go in and out of production. You can easily hook a pre-existing automation job directly into the RESTful API and you'll be monitoring the database in moments. In this video we'll show you how to get to the self-documented API and what you need to send a command or two.

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Community Manager
Community Manager

Tracking performance through reports is a key component of continuous improvement in IT service management. Watch this video to learn reporting best practices in SolarWinds Service Desk.

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Community Manager
Community Manager

Providing the most important information in an alert is key to having the recipient take proper action. In this video, I'll show you how to create email alerts quickly and easily within Database Performance Analyzer.

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Community Manager
Community Manager

One of the simplest, yet most time-consuming measures to keep your systems safe is to keep your patches up to date. This video will show you how to use SolarWinds Patch Manager to identify systems at risk and get them up to date.

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Community Manager
Community Manager

Packages keep your Linux servers up to date and running smoothly. Yet if someone tampers with the packages getting deployed to your server, you could have serious performance issues, expose your organization to harmful viruses, or open it up a new vulnerability. Keeping an eye out for what packages are deployed, the package sources, and how they're changed could help prevent or alert you to an issue. In this video, we'll show you how to gain visibility into your Linux packages and track how they're changing over time.

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Community Manager
Community Manager

A user-friendly service portal is the best way to connect employees to the service desk. Watch this video to see how to create quality employee engagements with a versatile service portal in SolarWinds Service Desk.

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Community Manager
Community Manager

What is a service request? How is it different from an incident? Watch this video to learn how to create a service catalog, helping automate workflows for employee requests

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Community Manager
Community Manager

ITIL incident management is a key component of ITSM. Watch this video to see how SolarWinds Service Desk makes it easy to work incidents efficiently.

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Community Manager
Community Manager

ITIL problem management helps your service desk identify related incidents, streamline communication, and resolve problems quickly. This minimizes the impact of outages on employees. Watch this video to learn how to streamline problem management with SolarWinds Service Desk.

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Community Manager
Community Manager

Your public-facing websites can be a secret backdoor to personally identifiable data. Simple SQL queries executed on your website search bar could create a data breach. In this video, we'll cover how you can identify and stop this malicious activity with SolarWinds Security Event Manager.

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Community Manager
Community Manager

Log and event data are a boundless and valuable resource for identifying suspicious network activity and stopping potential breaches. However, analyzing lines and lines of text-based data can make this resource more trouble than it's worth. In this video, we'll explore the different ways you can customize log data in an easy-to-understand and visual dashboard in Security Event Manager to help turn it into something you can act on.

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Community Manager
Community Manager

ITIL change management takes planning, which means it’s more effective with complete data. Watch this video to see how to leverage incident data, CMDB, and change calendars to plan effective changes in SolarWinds Service Desk.

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Community Manager
Community Manager

Understanding who has permissions to what and how those permissions levels change over time is an important piece of the puzzle when it comes to protecting sensitive data from getting into the wrong hands. However, this can be a difficult task when dealing with permissions on Linux servers and files. In this video, we'll show you how you can see who has access on your Linux servers, monitor and alert on changes to those permissions, and track the changes over time for auditing purposes.

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Community Manager
Community Manager

A plethora of good information is buried within NetFlow data, but knowing where to start or how to filter and parse the data can sometimes prove difficult. Thankfully, you can use the NetFlow Navigator to get to the data you want quickly and easily. It only takes a few clicks to find what you’re looking for.

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Community Manager
Community Manager

Most everyone can agree: one of the best ways to troubleshoot problems is to look at logs, but knowing where those logs are stored and collecting that from all around your infrastructure can be tiresome. Thankfully, you don’t have to do that because you can collect the diagnostic files from your My Orion Deployment pages for any Orion® server or any node in your monitored infrastructure.

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Community Manager
Community Manager

Let’s be honest: upgrading software can sometimes be painful. Between scheduling the work, getting approval from the change control board, and checking countless other boxes, you already have enough on your plate. By using the Product Upgrade Advisor in your Customer Portal, we can make sure understanding your upgrade path is not part of your pain.

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Community Manager
Community Manager

Server and application configurations are a fundamental piece of securing your environment. If unauthorized changes are made to these configurations, you can be exposed to serious vulnerabilities. Learn how to harden your servers using PowerShell scripts in SolarWinds® Server Configuration Monitor. In this video, we'll create a custom profile with several PowerShell scripts to monitor changes to different aspects of your servers, like changes to local administrator privileges, antivirus exclusions, and local certificates.

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Community Manager
Community Manager

Local certificates provide a multitude of security benefits. From encrypting emails and allowing easier authentication, to securing connections between web browsers and your web servers, they're a necessary part of any network. Learn how to monitor changes to local certificates with SolarWinds® Server Configuration Monitor.

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Community Manager
Community Manager

Virus scanning can be a main contributor to poor application performance, but administrators must walk a fine line to achieve a secure, virus-free server environment, and keep servers and applications performing reliably. This balance can be achieved with certain antivirus exclusions, but they require careful consideration and close observation. Learn how to monitor changes to antivirus exclusion with SolarWinds® Server Configuration Monitor.

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Community Manager
Community Manager

Your servers perform distinct functions in your environment. If one of those roles is removed or added unexpectedly, chaos could ensue. Learn how to understand the roles your servers are currently performing and know if or when those roles change with SolarWinds® Server Configuration Monitor.

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Community Manager
Community Manager

FEATURED EPISODE: How to Monitor Changes to Hardware and Software Configurations
Video Link : 1378
December 3, 2019

Server configuration changes are a major cause of application outages and performance issues. Changes with the greatest impact often are the simplest. Memory pulled from one server to boost another server’s performance can leave the lingering applications starved. Adding new software can automatically update configurations and cause another application to become inoperable. Having visibility into when these types of changes occur is critical to resolving application availability and performance, fast. Learn how to achieve this visibility with SolarWinds® Server Configuration Monitor.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

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Community Manager
Community Manager

Recovering quickly from a catastrophic hardware or software failure is key to keeping your business running smoothly. If simply restoring files and folders isn’t enough, SolarWinds® Backup gives you the option to perform a bare-metal recovery to get your critical systems back online.

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Community Manager
Community Manager

Active Directory is the nerve center of any organization. Besides users and groups, group policies are essential to making sure things run smoothly. If changes are made to your GPOs, you need to know about it quickly to reduce the risk of possible vulnerabilities being created or users losing access to applications needed do their work. Learn how to monitor for changes to Active Directory Group Policies with SolarWinds® Server Configuration Monitor.

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Community Manager
Community Manager

IIS is a cornerstone of many business-critical applications, from online stores and websites, to ERPs and EHRs. If these sites go down, business grinds to a halt, revenue is lost, and reputations can be put on the line. Seeing when configuration changes have been made to the application or server itself can help speed up resolution time and lessen the impact of outages or performance degradation to these critical applications. Learn how to achieve time savings with SolarWinds® Server Configuration Monitor.

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Community Manager
Community Manager

The PerfStack™ dashboard is an excellent resource for point-in-time troubleshooting and analyzing trends visually. One of the best ways to share this information with other teams is to add an analysis project to a dashboard. In this video, we’ll show you how to take a great project and add it to a team’s dashboard.

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Community Manager
Community Manager

Grouping your monitored elements is an easy way to begin organizing the sprawl of your monitored entities. Orion® Groups is a great tool to wrangle this potential sprawl. In this video, I’ll show you how to create a group using dynamic queries. When new elements come online matching the query, they’re automatically added to the group.

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Community Manager
Community Manager

Orion® Groups is a great way to organize content in your monitoring infrastructure. Creating a group manually is a great way to consolidate elements for reporting, alerting, and displaying on dashboards. In this video, I’ll show you how easy it is to build an Orion Group.

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