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Level 8

SolarWinds has provided a plethora of information for you to assist with upgrading to the 2020.2 releases. Here’s just a short list of the current resources, and we’ll add more to this list as they’re released.

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1 0 354

I'm Rick Schroeder, a Network Analyst for the last 28 years for public education and health care systems. I support a network that spans across three north-central states and contains 100 hospitals, clinics, and business sites. I've been a member of THWACK® since 2004 and have attended most THWACKcamp events since.

THWACKcamp is a great resource for finding things that help me have better days—things that leverage new powers and features (or things I’d missed) in SolarWinds products. I enjoy sharing ideas during THWACKcamp in the chat window, and I get a kick out of the great camaraderie and notions from other attendees in that same chat window during each session. And who doesn’t enjoy getting points for attending? Points that can go towards a swell THWACK Pack or a Bluetooth speaker or any number of other fun toys!

Some of the favorite moments have been "Aha!" instances during the presentations. The times when I learned something new, a different way of getting a job done, or something that helped me solve problems or improve my efficiency. And of course, the other chat window participants and their fun comments are great entertainment, too!

I'm most looking forward to "There's an API for That:  Introduction to the SolarWinds Orion SDK." We need more out of our dollars spent on monitoring, and this session might just include the information I need to better automate actions from alerts, reduce alert noise, and talk about how I can tie more things into SolarWinds products via the API. One example of the latter:

This year I was able to get our in-house CMDB tied into the Orion® SQL Database so it can mine UDT information to let our support staff know where a device is located on the network—via the CMDB. It gives Help Desk staff a good idea of which users and devices will be affected by any given hardware outage, since they can tie dependencies of end devices directly to the switches and routers and circuits those devices rely on. This information is great during an outage, but even more so when planning scheduled maintenance. Now we know who to contact when scheduling a maintenance window, and who's impacted by the failure of any given piece of network infrastructure.

Even better, I’ll likely have more knowledge of which Select and Call and Query options are valid, plus resources to help me learn the syntax required to create a valid SDK query. Maybe I’ll even learn how to tie SDK into an API that can be leveraged with my other non-SolarWinds products. With the THWACKcamp experts, you just KNOW something great is just around the corner that will address these needs!

Maybe best of all, THWACKcamp lets me attend remotely without any cost higher than an hour of my time per session. No need to try to get approval from the finance department for travel expenses and hotel and meals—it’s right in my cube! Who could ask for better convenience and lower-cost knowledge share than that?

It doesn’t take much to persuade me to tune in for the events. Patrick Hubbard’s always in a good mood and consistently teaches me something new and useful. Joe Kim is going to share information in the Day 1 Keynote, and he’s the Executive Vice President of Engineering and Chief Technical Officer for SolarWinds. What cool stuff will HE share that I can use to help make my network team shine?

The great knowledge shared, and the friendly and fun environment, are worth registering to see. Have you registered yet? If not, join me in attending the event October 17-18, 2018. Register now.

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6 14 1,439
Level 14

Here are some activities to consider to help you become more successful using SolarWinds products. Bookmark these 7 habits in your favorites!

1. Wait, you don’t know the answer? ASK the THWACK community!

Join THWACK™, the SolarWinds Community of over 150,000 IT Pros!

2. Get Access to the Customer Portal!

What is so great about your Customer Portal? You will have access to free, instructor-led training, you can view the status of support cases and gain knowledge and insight into what’s next with SolarWinds.  Don’t be left out when it’s time to upgrade, renew or add more licensing. See it all here at your fingertips.  Request your *Customer Portal Login if you don’t have access. If you are the Customer Portal Administrator, you can simply add your co-workers. Here are the instructions on how to set up a new user in the Customer Portal.

a) Start taking Free Training Now: No budget required for training offered by SolarWinds!  Use the Virtual Classrooms calendar view in your Customer Portal so you can see all the upcoming live classes that are offered. Can’t make it to live training? Check out the latest recorded on-demand videos.

virt class.PNG

b) Keep up to date on recent product releases:  Get the current feature releases for current product enhancements and updates at your fingertips, even easier.

c) Download FREE trials for products:Download FREE Trials of any SolarWinds products (we have over 30 to choose from) without having to fill out a form. NO FORM just PICK-CLICK- DOWNLOAD! Try other SolarWinds products to boost your productivity. If you do have questions or need assistance with your evaluation, contact customersales@solarwinds.com.

PRO TIP* - Link your Customer Portal account with your THWACK account to automatically earn 2000 THWACK points – Learn How  One of the benefits of linking your THWACK & Customer Portal accounts is you can get up to 2,000 THWACK points for every live customer training course attended.

3. Understand how to open a support case and get the right visibility

Please take a look at this article on how to check the status of your support case and increase visibility. To check the health of your Orion Platform, you can now simply open the Orion Health page if you're on Orion Platform version 2018.2 and above. We've also provided a video for you on how to use the Active Diagnostics feature of Orion Platform products if you are running an older version of the Orion Platform.

pastedImage_59.png

4.   Learn how to prepare your system for a stress free upgrade

If you are under active maintenance, you can upgrade to the latest version free of charge. Take advantage of new features and performance improvements and upgrade to the latest version. Be sure that your current version of software is supported – we’ve announced end of life for some versions recently. Here are the top resources to help you successfully upgrade:

  • Back Up SolarWinds - Be sure you have a current back up of your Orion Platform database (you should be doing this already!)
  • Use Upgrade Resources:

a) Product Upgrade Advisor – The product upgrade advisor will help you establish steps for upgrading. If you need help upgrading to the latest releases of your SolarWinds software, contact support.

b) Upgrade Guides – Go to the Success Center homepage, simply choose your product, select the documentation tab and then select the “UPGRADE GUIDE”. Some guides also include step-by-step videos so you can follow along.

c) SolarWinds Academy Watch this recorded training - Tips & Tricks for Upgrading NPM​ (and any Orion Platform product).

d) Get help from an expert: If you would like an upgrade expert to be with you every step of the way, learn more about our Smart Start - Orion Upgrade offering.

5. Customization – Take your monitoring to the next level!

  • Get the basics down first by leveraging concepts outlined in our Getting Started Guides.
  • Use Community-Contributed Reports & Templates. We know that creating custom reports and templates can be time-consuming. That's why SolarWinds created aContent Exchange on THWACK, where engineers like you can share the custom reports, network config templates and application templates they have built.
  • Learn how to customize your environment with free training and documentation in the Success Center. Check out these guides on how to create custom templates, use custom properties, create custom alerts, and how to create custom reports.
  • Join or create groups to collaborate with like-minded members. Here you can find and meet the THWACK MVP’s, SolarWinds employees, and Technology Partners that can help you find scripts, custom reports and even find an Alert Guru or two!

6. Share your Story – No ordinary campfire tales here!

SolarWinds prides itself on the amount of sharing of knowledge and feedback we are able to present on an ongoing basis. Customers are always looking for ways to find the best practices, latest tips & tricks that others are using. We offer multiple ways to interact with fellow customers. You can attend a local SWUG (SolarWinds User Group), read testimonials, write and read a product review or refer a colleague.

  • SWUG - Cost to attend SWUG is FREE & these are onsite, in-person events. Locations for these events are currently based on demand for a particular area.

You can request your area here. If you are interested, you can also sign up to apply to be host for a SWUG in your area. Apply Now!.

7.  Keep IT fun and informative!

Learning IT best practices doesn’t have to be dull. Who doesn’t enjoy playing a game or finding a mission to gain insight and knowledge to get the job done. Check out the latest THWACK contest or mission, our customer’s favorite way to learn and earn THWACK points for exclusive Solarwinds SWAG! Or visit the Geek Speak™ blog to learn what's currently going on in the world of IT Management. Save these into your favorites so you can stay engaged and informed.

What is your favorite habit? Any others you would add? Please comment below. Best of 2017 to you!

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21 15 12.7K

As some of you, our valued customers, have experienced lately, our Support Team hasn’t been as responsive as we usually are. Some of you have voiced frustration. It’s understandable – when things don’t go as you expect, frustration can set in. I personally apologize for any inconvenience you’ve experienced.

Please know we’re working hard to alleviate this issue as quickly as possible. We’ve recently hired several new Support Reps who will be coming online very soon to help. We also have more than 20 openings for additional Support staff who, once they’re on-board and ramped-up, will resolve our increased capacity needs.

While we staff up and on-board new team members, we’ll be monitoring and managing the incoming cases on a daily basis to ensure we’re being as responsive as we can. If you’ve opened a ticket but have not received a response within 2-3 days, please let us know by emailing us at SupportExecs@solarwinds.com and we’ll prioritize your case. If you have a system down or urgent case, the fastest way to get help still will be to call us. 

As we act to increase our capacity, we appreciate your patience and understanding. We also appreciate your feedback and suggestions on how we can improve our Technical Support. Making you satisfied is our highest accomplishment, and we commit to delivering on that goal for you.

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20 66 3,620
Level 14

We've spent a lot of time understanding challenges with the upgrade process. While we are working to improve the upgrade process in our products, we are also providing better guidance with our Upgrade Guides. Here are some links you should be aware of as you are planning your product upgrades.

As always, we love to receive feedback on our resources.

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2 3 1,854
Level 14

If you are new to SolarWinds products we've built some handy resources that provide you a quick reference on how to get started. These "New To" resource pages in the Success Center provide quick access to:

  • system requirements
  • installation instructions
  • configuration steps (Getting Started Guides)
  • SolarWinds Academy training

You can find resources for new users here:  New to SolarWinds - SolarWinds Worldwide, LLC. Help and Support 

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7 7 1,862
Level 14

If you have one (or more) Orion platform products (NPM, SAM, NTA, NCM, SRM, etc.), you're likely to have an alerting question. Over the last year we've built a lot of resources around all things alerting. Please check out these resources and, as always, we love to get your feedback on how we can improve.

If you like to read.....

If you like to watch..........

Custom Properties makes monitoring more efficient:

If you like to read........

If you like to watch...........

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15 8 5,184
Level 14

Updated 2/8/17

SolarWinds Academy

In 2017 we doubled the number of monthly training courses and added Office Hours (available every Friday). Learn more about eLearning and instructor-led training classes available in the SolarWinds Academy.

SolarWinds Academy - SolarWinds Worldwide, LLC. Help and Support

SolarWinds Lab

This monthly show, put on by our Head Geeks (THWACK team and amazing video team), includes live chat on THWACK. Sign up for the next Lab and also view past episodes on demand.

THWACKcamp

Click here to view session videos from THWACKCAMP 2017.

On-site Training

SolarWinds does not offer onsite training, however, many SolarWinds partners offer this as a for-fee service. Please see this link for a list of partners who provide training and professional services on-site.

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34 23 9,130
Level 14

Hi everyone. We are working on a plan to create a Getting Started Guide for SRM customers (for reference, here is the getting started guide for SAM). We have an outline we would like to get your feedback on. If you've purchased/implemented SRM in the past 6 months, please send me a note - jennifer.kuvlesky@solarwinds.com. The interview should take around 30 minutes and we will get you 2000 THWACK points in return. Thanks!

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0 2 496
Level 14

We now have a live course for Network Traffic Analyzer. Details and course times here: https://support.solarwinds.com/Success_Center/Netflow_Traffic_Analyzer_(NTA)/NTA_Training

As a reminder, we have live training courses for the Orion Platform, NTA, NPM, SAM and LEM.

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11 8 1,972
Community Manager
Community Manager

NPM 12 is here and unless you've been hiding under a rock (which is not likely with this crowd), I'm sure you've heard the buzz around the new features and new Orion platform UI.  But in case you haven't, here's what's been going on.

We saw some really great feedback through the beta and RC process (thank you participants!) and in addition to the features in this release, we've also reduced the upgrade blues.

  • 93% felt NPM 12 was worth the effort of upgrading
  • 96% felt the upgrade took average or less than average effort
    • 35.7% - average effort
    • 60.7% - less than average effort
  • 93.8% felt this upgrade was equivalent to or easier than a previous upgrade experience.

Have you upgraded to NPM 12 yet?  If yes, please tell us about your experience below!  If not, I would highly encourage you to connect with folks in the comment section to vet any concerns or questions you have regarding this release.

NPM 12! Every Node. Every Path. Every Network.

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4 54 5,130
Level 14

We are pleased to introduce a new course for Log & Event Manager Customers. SolarWinds Log & Event Manager 101: This course covers LEM deployment, configuration, fundamental concepts, and use cases. This class will introduce users to SolarWinds' holistic approach of gathering information, correlating activities, managing security threats and providing regulatory compliance Sign up in the SolarWinds Customer Portal:https://customerportal.solarwinds.com/VirtualClassrooms/ Next Course Date/Time: THURSDAY, JUNE 2nd , 2016 10:00 AM - 2:00 PM CDT

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4 6 1,316
Level 14

1602_customer_solarwinds-success-center-thwack-banner_2.jpg

We live in an amazing time where we have knowledge of just about everything at our fingertips – it’s just a search away. This is the norm now, and one of the reasons why your #1 request has been to make it easier to find answers to your technical product questions.

Over the last year we’ve invested in processes and technology, as well as improving our technical content so that you can quickly find the answers to your product questions. Some of you have stumbled across this new capability already by doing a Google search.

With the new SolarWinds Success Center, now you have one stop for all official SolarWinds technical content. In the SolarWinds Success Center you will find:

So far the response to this additional channel for helping you has been extremely positive. The newly launched Success Center is v1.0, and we are updating the content EVERY DAY and we will be making improvements to the functionality over time. We’d love to hear your feedback and ideas for improvement. Please comment in this post or send a note to customersuccess@solarwinds.com.

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11 37 2,240
Level 14

Hi, we are looking into updating Customer Portal permissions, and we would like your input! Please fill out this survey by April 22nd and get 250 thwack points.

Survey closed.

Thanks!

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2 2 808
Level 14

We have a 2 hour course offered next week on March 31st from 11AM CT, hosted by Kong Yang, Head Geek and Wiliam Muhle, Support Application Engineer. This live course is limited to 200 people, but it will be recorded and available in the Customer Portal in early April.  Here is the course description:

Effectively and efficiently managing change in one’s IT environment is key to optimizing the performance and availability of any application. In this session, Kong Yang, Head Geek, will demonstrate best practices on using Server and Application Monitor to manage the dynamic change associated with continuous service integration and delivery. He will:


-Discuss in detail a framework to handle change management

-Demonstrate it in practice using SAM and the AppStack while optimizing a tiered application as it changes over time

Kong's co-host, William Muhle, Support Application Engineer,will highlight the SAM application monitor debug logs in relation to WMI and Performance Counter component monitors and how to utilize them o trouble shooting SAM. He'll demonstrate how to:
-Utilize logs to get the WMI query/Performance Counter information
-Utilize Wbemtest/PerfMon to validate the query/performance counter result gained from the debug logs

Date: 3/31 at 11AM Central Time

Sign up: https://customerportal.solarwinds.com/VirtualClassrooms/

At this same URL, will notice that the April Orion 101/102 and NPM 201/201 courses are also available for registration.

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1 4 857
Level 14

These videos apply to Orion Platform v2015, including NPM 11.5 and SAM 6.2.3.When playing the video, click the CC button on the bottom right of the video screen, and select your language of choice.

 

Video NameLink
Installing Network Performance Monitorhttp://embed.vidyard.com/share/XmeNs9uUgCnG9up8F8jcwT
Navigating the Web Consolehttp://embed.vidyard.com/share/1wFbQEEujrHSSoG3RHvXxC 
Managing Discovery Jobs and Performancehttp://embed.vidyard.com/share/DvVX4AcGQU1wuR498SbBaY
Adding Nodes Manuallyhttp://embed.vidyard.com/share/yE8suXsiG2fjdqmmhpLndu
Creating a new viewhttp://embed.vidyard.com/share/TjG79mED6253sovaq6cLdh
Adding and Customizing Resourceshttp://embed.vidyard.com/share/hfPc37T9DXtUokj2io3qXB
Adding Maps to a Viewhttp://embed.vidyard.com/share/BHSvjFq5ww6KdX6b2WRE8C
Adding View Limitationshttp://embed.vidyard.com/share/LcqtLxxAwg7ewbuRKwUYpi
Adding a New User Accounthttp://embed.vidyard.com/share/xyWYsAFnXW3hVdJHX46Enh
Account Permissions and Limitationshttp://embed.vidyard.com/share/kH259y1cLvkbZvTJCg8y35
Managing Existing Alertshttp://embed.vidyard.com/share/nVm1rcnNSEVsSAP5Ebv7WG
Adding a New Alerthttp://embed.vidyard.com/share/ewtJR6vBDwxNbRNsfq1hQY
Understanding Trigger Logic Conditionhttp://embed.vidyard.com/share/SekKNJZDooa3x7ccDXBtpn
Configuring Advanced Alert Optionshttp://embed.vidyard.com/share/XTcZ9uazS6i2hVWQGWkNnE
Understanding Reset Logic Conditionhttp://embed.vidyard.com/share/SutfazBKGRPvgCQUZFeqJj
Alert Scheduleshttp://embed.vidyard.com/share/HDxByuGJpdFjD1H69vFmJ9
Introduction to Object Discoveryhttp://embed.vidyard.com/share/KxZAKiNmx9EQG8gebST5xJ
Running a Network Discoveryhttp://embed.vidyard.com/share/ct6xf6Uk6n2A42NijxeGwL
Scheduled Discovery Resultshttp://embed.vidyard.com/share/ebvARFx3CH58oN72mwzS3o
Creating and Modifying Menu Barshttp://embed.vidyard.com/share/nbbHk1tg8XWrSAFF61uWqq
Creating a NOC Viewhttp://embed.vidyard.com/share/p6Uf5wt3eWVWf91cYYu7RS

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1 4 645
Level 14

These videos apply to Orion Platform v2015, including NPM 11.5 and SAM 6.2.3.When playing the video, click the CC button on the bottom right of the video screen, and select your language of choice.

  

Video NameLink
Installing Network Performance Monitor http://embed.vidyard.com/share/XmeNs9uUgCnG9up8F8jcwT
Navigating the Web Consolehttp://embed.vidyard.com/share/1wFbQEEujrHSSoG3RHvXxC 
Managing Discovery Jobs and Performancehttp://embed.vidyard.com/share/DvVX4AcGQU1wuR498SbBaY
Adding Nodes Manuallyhttp://embed.vidyard.com/share/yE8suXsiG2fjdqmmhpLndu
Creating a new viewhttp://embed.vidyard.com/share/TjG79mED6253sovaq6cLdh
Adding and Customizing Resourceshttp://embed.vidyard.com/share/hfPc37T9DXtUokj2io3qXB
Adding Maps to a Viewhttp://embed.vidyard.com/share/BHSvjFq5ww6KdX6b2WRE8C
Adding View Limitationshttp://embed.vidyard.com/share/LcqtLxxAwg7ewbuRKwUYpi
Adding a New User Accounthttp://embed.vidyard.com/share/xyWYsAFnXW3hVdJHX46Enh
Account Permissions and Limitationshttp://embed.vidyard.com/share/kH259y1cLvkbZvTJCg8y35
Managing Existing Alertshttp://embed.vidyard.com/share/nVm1rcnNSEVsSAP5Ebv7WG
Adding a New Alerthttp://embed.vidyard.com/share/ewtJR6vBDwxNbRNsfq1hQY
Understanding Trigger Logic Conditionhttp://embed.vidyard.com/share/SekKNJZDooa3x7ccDXBtpn
Configuring Advanced Alert Optionshttp://embed.vidyard.com/share/XTcZ9uazS6i2hVWQGWkNnE
Understanding Reset Logic Conditionhttp://embed.vidyard.com/share/SutfazBKGRPvgCQUZFeqJj
Alert Scheduleshttp://embed.vidyard.com/share/HDxByuGJpdFjD1H69vFmJ9
Introduction to Object Discoveryhttp://embed.vidyard.com/share/KxZAKiNmx9EQG8gebST5xJ
Running a Network Discoveryhttp://embed.vidyard.com/share/ct6xf6Uk6n2A42NijxeGwL
Scheduled Discovery Resultshttp://embed.vidyard.com/share/ebvARFx3CH58oN72mwzS3o
Creating and Modifying Menu Barshttp://embed.vidyard.com/share/nbbHk1tg8XWrSAFF61uWqq
Creating a NOC Viewhttp://embed.vidyard.com/share/p6Uf5wt3eWVWf91cYYu7RS

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2 2 615
Level 14

These videos apply to Orion Platform v2015, including NPM 11.5 and SAM 6.2.3.When playing the video, click the CC button on the bottom right of the video screen, and select your language of choice.

 

Video NameLink
Installing Network Performance Monitorhttp://embed.vidyard.com/share/XmeNs9uUgCnG9up8F8jcwT
Navigating the Web Consolehttp://embed.vidyard.com/share/1wFbQEEujrHSSoG3RHvXxC 
Managing Discovery Jobs and Performancehttp://embed.vidyard.com/share/DvVX4AcGQU1wuR498SbBaY
Adding Nodes Manuallyhttp://embed.vidyard.com/share/yE8suXsiG2fjdqmmhpLndu
Creating a new viewhttp://embed.vidyard.com/share/TjG79mED6253sovaq6cLdh
Adding and Customizing Resourceshttp://embed.vidyard.com/share/hfPc37T9DXtUokj2io3qXB
Adding Maps to a Viewhttp://embed.vidyard.com/share/BHSvjFq5ww6KdX6b2WRE8C
Adding View Limitationshttp://embed.vidyard.com/share/LcqtLxxAwg7ewbuRKwUYpi
Adding a New User Accounthttp://embed.vidyard.com/share/xyWYsAFnXW3hVdJHX46Enh
Account Permissions and Limitationshttp://embed.vidyard.com/share/kH259y1cLvkbZvTJCg8y35
Managing Existing Alertshttp://embed.vidyard.com/share/nVm1rcnNSEVsSAP5Ebv7WG
Adding a New Alerthttp://embed.vidyard.com/share/ewtJR6vBDwxNbRNsfq1hQY
Understanding Trigger Logic Conditionhttp://embed.vidyard.com/share/SekKNJZDooa3x7ccDXBtpn
Configuring Advanced Alert Optionshttp://embed.vidyard.com/share/XTcZ9uazS6i2hVWQGWkNnE
Understanding Reset Logic Conditionhttp://embed.vidyard.com/share/SutfazBKGRPvgCQUZFeqJj
Alert Scheduleshttp://embed.vidyard.com/share/HDxByuGJpdFjD1H69vFmJ9
Introduction to Object Discoveryhttp://embed.vidyard.com/share/KxZAKiNmx9EQG8gebST5xJ
Running a Network Discoveryhttp://embed.vidyard.com/share/ct6xf6Uk6n2A42NijxeGwL
Scheduled Discovery Resultshttp://embed.vidyard.com/share/ebvARFx3CH58oN72mwzS3o
Creating and Modifying Menu Barshttp://embed.vidyard.com/share/nbbHk1tg8XWrSAFF61uWqq
Creating a NOC Viewhttp://embed.vidyard.com/share/p6Uf5wt3eWVWf91cYYu7RS

Read more
0 0 567
Level 14

These videos apply to Orion Platform v2015, including NPM 11.5 and SAM 6.2.3.When playing the video, click the CC button on the bottom right of the video screen, and select your language of choice.

Video NameLink
Installing Network Performance Monitor http://embed.vidyard.com/share/XmeNs9uUgCnG9up8F8jcwT
Navigating the Web Consolehttp://embed.vidyard.com/share/1wFbQEEujrHSSoG3RHvXxC 
Managing Discovery Jobs and Performancehttp://embed.vidyard.com/share/DvVX4AcGQU1wuR498SbBaY
Adding Nodes Manuallyhttp://embed.vidyard.com/share/yE8suXsiG2fjdqmmhpLndu
Creating a new viewhttp://embed.vidyard.com/share/TjG79mED6253sovaq6cLdh
Adding and Customizing Resourceshttp://embed.vidyard.com/share/hfPc37T9DXtUokj2io3qXB
Adding Maps to a Viewhttp://embed.vidyard.com/share/BHSvjFq5ww6KdX6b2WRE8C
Adding View Limitationshttp://embed.vidyard.com/share/LcqtLxxAwg7ewbuRKwUYpi
Adding a New User Accounthttp://embed.vidyard.com/share/xyWYsAFnXW3hVdJHX46Enh
Account Permissions and Limitationshttp://embed.vidyard.com/share/kH259y1cLvkbZvTJCg8y35
Managing Existing Alertshttp://embed.vidyard.com/share/nVm1rcnNSEVsSAP5Ebv7WG
Adding a New Alerthttp://embed.vidyard.com/share/ewtJR6vBDwxNbRNsfq1hQY
Understanding Trigger Logic Conditionhttp://embed.vidyard.com/share/SekKNJZDooa3x7ccDXBtpn
Configuring Advanced Alert Optionshttp://embed.vidyard.com/share/XTcZ9uazS6i2hVWQGWkNnE
Understanding Reset Logic Conditionhttp://embed.vidyard.com/share/SutfazBKGRPvgCQUZFeqJj
Alert Scheduleshttp://embed.vidyard.com/share/HDxByuGJpdFjD1H69vFmJ9
Introduction to Object Discoveryhttp://embed.vidyard.com/share/KxZAKiNmx9EQG8gebST5xJ
Running a Network Discoveryhttp://embed.vidyard.com/share/ct6xf6Uk6n2A42NijxeGwL
Scheduled Discovery Resultshttp://embed.vidyard.com/share/ebvARFx3CH58oN72mwzS3o
Creating and Modifying Menu Barshttp://embed.vidyard.com/share/nbbHk1tg8XWrSAFF61uWqq
Creating a NOC Viewhttp://embed.vidyard.com/share/p6Uf5wt3eWVWf91cYYu7RS

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1 0 297
Level 14

Last December we announced our new Speed2Value program, which is focused on helping you maximize the impact of SolarWinds products by delivering new resources including onboarding guides and expanded product training. As promised, we are bringing you additional training courses in 2016! The benefits of being under active maintenance include having access to new product features, 24/7 support and FREE training. To kick off 2016, we are launching SolarWinds Academy – Expert Series. These monthly instructor-led one-hour courses cover advanced product topics and common product optimization issues.

Expert series schedule (requires active maintenance):

  • January 28th - Database migration & maintenance and troubleshooting Orion® Web Performance.  Recording is now available in the Customer Portal.
  • February 25th - SNMP: A classic, powerful muscle car for the modern monitoring age CLASS IS FULL. It will be recorded and the recording will be available in the Customer Portal.
  • March 31st - Optimize continuous integration and service delivery of your application stack (registration open now)

Register for all classes here: Customer Portal Login | SolarWinds

If you’re not ready for the Expert Series, check out our other SolarWinds Academy offerings:

We look forward to bringing you additional SolarWinds Academy offerings as the year progresses. Stay tuned!

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7 8 1,988
Level 14

Based on your request for more configuration help and training to take advantage of the depth and breadth of our products, we are pleased announce our new Speed2Value program. Whether you have been using Network Performance Monitor (NPM) or Server & Application Monitor (SAM) tools for years or are just getting started, the new Speed2Value program will help maximize the impact they deliver. New program resources include:

Stay tuned as we have big plans to expand our new Speed2Value program in 2016 to include:

  • Onboarding Guides and training videos for additional SolarWinds products.
  • A new, monthly training program, SolarWinds Academy – Expert Series, which will provide advanced product training delivered by our Head Geeks & Support Geeks (requires active maintenance).
  • Expansion of our Instructor-Led, Interactive Product Training program to other products (requires active maintenance)

  Your feedback matters and we’d love to get your thoughts on the effectiveness of these new resources.

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15 14 2,663
Product Manager
Product Manager

 

Broken .NET after an in Place Upgrade from 2008 R2 to 2012 R2

 

 

So after a sleepless night of assisting with an upgrade I figured the BEST place to share the findings of an issue and the resolution would be within this community.  To say my Halloween was scary is an understatement!

 

 

Here's the scenario:

 

  • 4 VM's - 2 on Windows 2008 r2 and 2 already on Windows 2012 r2

 

Action plan

 

  • In place upgrade of the two windows 2008 r2 to Windows 2012 r2.
  • Upgrade SolarWinds products to latest builds and hotfix’s.

  

 

After math of VM upgrades:

 

Upgrade appeared to go fine.  However, the collector services and the job engines would not start after the reboot of the completed upgrade to 2012 r2. Interesting at first as the error in the application event log stated "User does not have sufficient rights to start this service". Tried to uninstall the job engine and reinstall and install would fail and revert.

 

 

At this point, I'm thinking "Great, complete overhaul on SolarWinds products???", it’s time to put my trusty googling efforts in full force.

 

I compared the Windows 2012r2 that was already in place and noticed that the .net tcp port sharing service was started on them.  When I went to the newly upgraded ones it was not.  Eureka!  I'll just start this right?  No...  The service would not start and had the error of “Service did not respond to start or control request in a timely fashion. Event ID: 7000".

 

I found that .net 4.5.1 actually will get broken on in place upgrades.  That even the .net repair tool will not resolve.  Since 4.5.1 is a part of windows 2012 it’s not easily uninstalled and reinstalled.  So as a Hail Mary I was able to download and install .net 4.5.2 and apply.  This resolved the issue and the port sharing was able to start.

 

I was able to then upgrade SolarWinds products without an issue, whef!

 

So as a precautionary tell if you’re planning on doing an in place upgrade be aware that .net can be partially broken.  To resolve download and install 4.5.2 .net and everything should play nicely once again.

If any of you guru's out there know of ways to prevent this please share! 

 

 

Hope this helps someone and saves some unexpected downtime

 

As always thank you for reading!

 

~Dez~

 

 

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Product Manager
Product Manager

The Pain-free Way to Evaluate SolarWinds Products

     Believe me, I get it. More than you know. Evaluating SolarWinds products, as a current customer, can be, well, downright unpleasant. And, of course, it has to be done Saturday at midnight. Am I right?! The process doesn’t have to be as difficult as it is now, which is why I wanted to open up this conversation. The following should help you evaluate SolarWinds tools and features without pain, failures, or mishaps.

First, let’s go over some of the common eval issues customers have been less than stellar about in the past.

  1. There’s no downtime allowed.
    1. Risk of issue and causing monitoring downtime.
    2. Configuration wizard causes services to stop and start.
    3. Floods of alerts.
  2. Evaluations are not allowed in the production environment.
  3. Bad experience in the past with upgrades.
    1. Left behind components.
    2. Issues with adding modules.
  4. Not understanding the compatibility matrix of existing products.
    1. This causes evals to be disallowed on the existing setup.
    2. This creates issues with legacy components that you didn’t know were there.
  5. Support states that evals should not be placed on customer production environment.

That’s a pretty daunting list, which is exactly why I wanted to get this conversation started. As a company made by and for geeks, we owe it to our customers to listen to their concerns and help them by talking through their issues. It’s the best way for us to improve this process.

Okay, now I’d like to walk you through the steps that will guide you to happily evaluating our products while regaining your confidence along the way.

Eval on a production environment

  1. Back up your SolarWinds and NetFlow™ storage (if installed) databases.
    1. The core SolarWinds database is commonly called “NetPerfMon.”
  2. Know your compatibility.
    1. Check the following two locations to assist you. (Evals are latest code).
      1. Upgrade product advisor online interactive tool.
      2. Compatibility matrix chart
  3. Download and install needed evaluation products.
  4. Document.
    1. Document the version of the eval you have installed and when you installed it. It is helpful to have this documented in case any issues occur down the road after uninstalling, etc. You can use this information for any support call or ticket you may create.

Eval on a virtual environment

Imagine you have your very own SolarWinds evaluation lab. Set up a standard VM server and apply the latest and greatest evaluation portion you want to trial. You’re not messing with your production environment at this point, so there is nothing to worry about.

“Wait,” I hear you say. “I want to test with my existing database and not have to rediscover, add custom properties, etc.!”  I have an answer for you as well:

Eval on a virtual environment with a production database

  1. Back up your SolarWinds and NetFlow™ storage (if installed) databases.
    1. The core SolarWinds database is commonly called “NetPerfMon.”
  2. You’ll have to move your backup to a new database name and reinstate it.
  • RESTORE FILELISTONLY FROM DISK='c:\NetPerfMon.bak'
      1. note the logical names of the .mdf & .ldf from the results, then;

RESTORE DATABASE NPMEval FROM DISK='c:\NetPerfMon.bak'

WITH

MOVE 'LogicalNameForTheMDF' TO 'c:\NPMEval.mdf',

MOVE 'LogicalNameForTheLDF' TO 'c:\NPMEval_log.ldf'

  • To restore the backup to the new database NPMEval.
      1. Example (restores a backup of a db called 'NetPerfMon' to 'NPMEval';

RESTORE FILELISTONLY FROM DISK='e:\mssql\backup\NetPerfMon.bak'

>LogicalName

>--------------

>NPMEval

>NPMEval_log

RESTORE DATABASE NetPerfMon FROM DISK='e:\mssql\backup\NetPerfMon.bak'

WITH

MOVE 'NetPerfMon' TO 'e:\mssql\NPMEval.mdf',

MOVE 'NetPerfMon_log' TO 'e:\mssql\NPMEval_log.ldf'


3. Know your compatibility. Your database is on your pre-existing version of SolarWinds software.

    1. Check the following locations to assist you. (Evals are latest code.)
      1. Upgrade product advisor online interactive tool.
      2. Compatibility matrix chart.
      3. Proceed to follow the upgrade path to get to your needed upgraded versions.


4. Download and install your evaluation copies.

5. Run your SolarWinds configuration wizard and point to the new “NPMEval” database that was created.

6. Evaluate with all your saved settings, etc.

Let me know about any cool tips and tricks you may have!  I’m sure there are awesome snapshots with VMs that will come out and play, as well.  My goal is to throw some options out there to get the discussion going. Evaluating the products and discovering how they work within your environment is a great way to test upgrade times and changes. It also helps with onboarding with your team.

Happy evaluating! And, as always, thank you for your time.

~ Dez ~

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