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Announcements Blogs

Community Manager
Community Manager

IT professionals come from all walks of life, work in all manner of industries, and have experiences making each of them unique. To better understand your personal and professional growth, we’re requesting 10 minutes of your time to complete our annual census.

Click to learn more.

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Community Manager
Community Manager

Take this survey to help us understand why you haven't upgraded yet -- and earn 2,000 THWACK® points!

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Community Manager
Community Manager

Take this survey to help us understand the level of virtualized databases within our THWACK community (and be entered to win a gift card)

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Community Manager
Community Manager

That special day of the year is almost here—the one when we remind you (and the world) how important it is to keep up with your backup strategy and make sure it’s up to speed and effective (yay!). 

We all know the heartbreaking feeling of losing valuable data and information (and sometimes it hurts more than a breakup). Backing up your data is critical to your business, but a backup can also quickly get complicated. Hardware failures, cyberattacks, natural disasters, and human error are just a couple of things that can get in your way when trying to keep up. 

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Community Manager
Community Manager

This survey is for MSPs and IT Pros. We would love to gather your thoughts on the decision Microsoft made to end Windows 7 support on the 14th of January, 2020 and how you think it will impact business and security.

Complete this survey by the 25th of January to receive 250 THWACK points

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Community Manager
Community Manager

Our Security product team is looking for some thought leadership inspiration and to learn about your day-to-day thoughts and interactions with cybersecurity!

Take this survey by December 31, 2019 and with our thanks, you will also receive 500 THWACK points.

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Community Manager
Community Manager

2019 is coming to an end, and what a great year it was! This tech year was all about data security, IoT, automation, artificial intelligence and machine learning, connected cloud, and hybrid cloud solutions, among many other advanced technologies. As we reminisce about the good moments from the past year, there’s much excitement for the unknown in the year ahead.

With expectations for 2020 building up, we want to hear from you. What do you think we should expect in the upcoming year? What new technologies will rule 2020? What “old” technologies are here to stay? Tell us about skills—new ones, old ones, the ones you want to learn more about?

We want to start the year learning from you—let us know what you think will change in 2020 and what excites you the most about the possibilities that lie ahead by December 19 and we’ll give you 250 THWACK points.

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Community Manager
Community Manager

The holidays are in full swing and while we hope this time of year will only bring good tidings and cheer, sometimes it doesn’t always go our way. Maybe the store sold out of the last item on your special someone’s wish list, or the holiday roast overcooked. Regardless, the best we can do when our holiday plans go awry is to learn and prepare for next time so our holidays can continue without a hitch!

The same can be said for the technology solutions we develop and use—sometimes they don’t perform as perfectly as intended. So we’re making a list, and checking it twice. We want to hear from you about times this year when your hybrid or cloud applications acted more naughty than nice.

We want to know about the glitches that almost turned you into a grinch this past year. What web application problems did you spend the most time troubleshooting and debugging? Was it downtime? Slow speeds? Whatever it is, we want to know the common issues that impacted application performance.

Let us know what the common glitches you experienced in 2019 were, by December 12, and we’ll give you 250 THWACK points in exchange!

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Community Manager
Community Manager

If you currently work at a company with more than 1000 employees, this short survey is for you.

Help us understand how you define “enterprise software” and earn 250 THWACK points for a few minutes of your time.

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Community Manager
Community Manager

SolarWinds is looking for your opinion on IT monitoring purchasing preferences (perpetual vs. subscription).

In return for your participation in this survey, we will drop 500 Thwack points into your account.

Click here to take the survey!

Let us know what you think!

Thanks in advance.

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Community Manager
Community Manager

It’s time to say goodbye to spooky season and welcome the season of shopping deals. Forget haunted houses and scary movies—you won’t be running anywhere but towards the checkout button!

We've all had a wishlist just waiting for the sales, and what better way to make those wishes a reality than from the comfort of your home this Cyber Monday (Dec. 2)? In the spirit of shopping season we want to know what you have your eye on this year. Maybe you’re looking for a new video doorbell, router, or feature/functionality for a product? Whatever it is, we want to know!

Tell us what new technology, products, updates, and functionalities you’re most excited for by November 12 and we’ll give you 250 THWACK points in exchange.

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Product Manager
Product Manager

We want to hear about your experience!

We recently updated our SolarWinds Online Demo and, with your help, we can make it even better. Take 5 – 10 minutes to share your experience with the SolarWinds Online Demo and receive 250 THWACK® points.

It’s just three easy steps:

Click HERE to complete the survey (Hurry! You only have until November 8).

Don't forget to insert your THWACK username at the end of the survey.

As a thank you, we’ll deposit 250 THWACK® points into your account after the survey has closed on November 8.

TAKE SURVEY

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Community Manager
Community Manager

Telling tales of data center horrors this Halloween

October 31 is coming up soon, so it’s time for costume parties, haunted houses, and your favorite scary movies. Halloween stories are frighteningly fun during parties or wrapped up in a blanket at home—we all love a good Dracula or Frankenstein tale!

In the spirit of Halloween, we may tell stories of things going “bump” in the night, but nothing’s as terrifying to tech pros as things that go bump in the data center.

To celebrate Halloween this year, we want to know your scariest, most goosebump-inducing data center fears and anecdotes that not only scare you this season, but year-round. Did you have a mishap with a chiller, HVAC, generator, or branch circuit? Or did something outside the data center affect your ability to conduct business as usual?

Tell us your scary stories and how you fought against these spooky tales by Friday, October 11 and we’ll put 250 THWACK points in your account.

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Community Manager
Community Manager

Earlier this year we asked you about your experiences managing applications in today’s hybrid world—and how the hybrid IT infrastructure is shifting as business apps move to the cloud. Here’s what we found:

  • 60% are managing and monitoring applications, with 21% already moving business applications to SaaS
  • Those who have moved business applications to SaaS say 20% or less of their business apps are hosted in the cloud
  • 14% have already implemented cloud/container infrastructure, but 36% aren’t even considering it yet

The question is, where does an application performance monitoring (APM) strategy fit into all of this? We know from the recent SolarWinds report Driving Business Performance Through Application Performance Management that having an APM strategy, including robust yet easy-to-use tools helps drive businesses forward.

We have the numbers and survey results, but now we want to hear from you:

  • How important is APM to your job?
  • How does it impact and benefit your business overall?
  • Are you considering user experience monitoring of apps as an increased concern?
  • What more should we learn about APM and today’s hybrid IT realities?

Share your thoughts by September 12 and we’ll put 250 THWACK® points in your account!

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Community Manager
Community Manager

SolarWinds Service Desk is trying to understand the evolution of IT and IT’s impact on the organization and the employee experience — and we want to hear from YOU

Click here to take our short survey. Make sure to submit your THWACK username at the end of as we are offering 250 THWACK points to those who complete it!

Thanks a bunch!

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Community Manager
Community Manager

'Tis the season of teachers preparing lessons and students stocking up on school supplies. Remember the excitement of back-to-school shopping and the anticipation of starting new classes?

We know things are different today (although it will never be easy to wave goodbye to sunny summer days), and as an IT pro, finding time to learn new skills is one of your biggest challenges. In the spirit of back-to-school season, we want to know your techniques and tips for developing new skills. How do you keep up with new technologies? What are you currently learning and what are you looking to learn next?

Let us know your tips and tricks—and how you overcome challenges—by August 22 and we’ll put 250 THWACK points in your account!

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Community Manager
Community Manager

Attention all AWESOME users (aka everyone seeing this post)! The SolarWinds UX team wants to learn more about YOU, and we have a survey for you to participate in. You'll get 1000 THWACK points for your participation after the survey closes. Don't worry, we saved the best question for the end -- you'll have to take the survey to find out what it is!

Click here to take the survey!

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Community Manager
Community Manager

The SolarWinds team would like to get your input on vulnerability management within your organization. In return for taking this 5-minute survey, the first 50 respondents will receive a $50 Amazon gift card. All respondents will receive 1000 Thwack points

Thanks in advance.

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Community Manager
Community Manager

Remember what used to keep you up at night but now seems trivial? We promise, no one else noticed your acne back in high school or that time you busted a move on the dance floor. We’re all shaped by life’s countless awkward, funny, difficult, proud, or painful moments and experiences. So, what if you could go back in time and give the past version of yourself some advice?

To celebrate SysAdmin Day this year, we want you to tell us about the start of your SysAdmin career and what advice you would give your past self. What do you wish you knew about your job when you first started? Maybe it’s your most frustrating moment, or your funniest *SysAdmin fail*. Would you have done anything differently if you knew then what you know now? Whatever it is—whatever makes you who you are today—we want to know.

Although it’s impossible to travel through time (yet), reflecting on the past is often the best way to avoid repeating mistakes, grow from our experience, and help others. So, we’d also love to know: what advice would you give future SysAdmins and tech pros after reflecting on your own career?

Tell us by Tuesday, July 16, and we’ll drop 250 THWACK® points into your account.

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Community Manager
Community Manager

Last year’s IT Trends Report found in enterprise organizations, the #1 barrier to achieving optimal performance in IT is an inadequate organizational structure. For companies of all sizes, this is the #2 barrier. As a result, we’d like to help IT pros design the best organization for success.

We are looking for some IT pros in larger organizations to share their advice on how to design an organization for IT monitoring success. Some questions we'll ask:

  • How are you currently organized to monitor your environment across your company?
  • What are the pros and cons to your organizational design?
  • If you had a magic wand and could design from scratch, what would you do differently?

If you have thoughts on this topic and 30-45 minutes to talk in the next 3-4 weeks, please send an email with your availability – jennifer.kuvlesky@solarwinds.com.

Thanks for your participation!

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Community Manager
Community Manager

How do you know if your voice, video, or collaboration services aren’t performing? Are you proactively monitoring or do you only find out when users start complaining?

We want to hear from you! 

Help us understand how, or even if, you are monitoring your voice, video, and collaboration services for availability and performance. If you are one of the first 50 respondents you will win a $25 Amazon gift card. Even if you don’t win, you will receive 1000 Thwack points for your response.

You can find the survey here.

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Community Manager
Community Manager

THWACKnation - Are any of you monitoring Windows workloads in AWS? Or even just the OS? Please comment below, we have a team that would like to speak with you!

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Community Manager
Community Manager

  • Do you go to sleep at night worrying about whether your application is measuring up to expectations? 
  • Are you reviewing response time metrics or visitor counts with your morning coffee?
  • Are you the first person everyone calls when an application is slow or down?

We want to hear from you!  Help us understand how you manage application performance, security, and resiliency.  Complete our 2 minute survey before March 31, 2019 to earn 2,000 THWACK points and help us create tools just for you.

TAKE SURVEY NOW

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Community Manager
Community Manager

IT professionals come from all walks of life, work in all manner of industries, and have experiences that make each of them unique. To better understand your personal and professional growth, we’re requesting ten minutes of your time to complete our census.

This survey will cover many aspects of your career, not just the parts where SolarWinds plugs in. The IT landscape is constantly changing and new needs are continually emerging. Whether it’s migrating workloads to the cloud, the need for an increased security posture, or optimizing line-of-business applications, we want to know: what are you working on today? What are you anticipating tomorrow? What’s keeping you up at night, looking at the next few years? Let us know and pad your THWACK wallet.

As compensation for your time, the first 100 respondents will receive a $25 Visa® gift card, while supplies last*. Everyone who completes the survey and enters their THWACK username before March 31, 2019 will be rewarded 3,000 THWACK points to use in the store, good towards any purchase you like.

TAKE SURVEY NOW

*See Terms and Conditions for official rules

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Community Manager
Community Manager

We are excited to announce that once again, SolarWinds® Log & Event Manager™ is being considered for a Gartner Peer Insights Annual Customers’ Choice Award! Gartner will recognize 7 software vendors who have more than 50 total reviews in the last 12 months with an average review rating higher than 4.2 stars.

We need your help!

If you’re a user of Log & Event Manager now and or in the past, and would like to help us win, please consider writing a review today - it won’t take more than 2 minutes! The deadline is quickly approaching so reviews must be submitted by March 31, 2019.

The process is simple. Here’s what we need you to do:

  1. Click on this link to leave your review
  2. Post a screenshot of your submitted review below

That’s it! As a thank you, we will deposit 750 THWACK points into your account.

Thank you for being a LEM customer!

The Log & Event Manager Team

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Community Manager
Community Manager

We’re trying to understand what's important to you in terms of cloud monitoring, especially around the network side of your cloud instances.

This survey should take about five to ten minutes to finish. You’ll get 250 thwack points for the taking the survey. The points will be added to your account once the survey has ended.

Take the survey

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Community Manager
Community Manager

We are looking for some expert feedback from IT professionals responsible for storage in their organization. This feedback can help us develop functionality that’s important to you. Some things we’d like to hear about are:

  • What storage arrays you use
  • What your biggest storage concerns and pains are
  • What your forward looking plans for storage are

Click here to launch the storage survey. Completed surveys qualify you for a chance to win one of our $20 gift cards from Amazon®!

Terms & Conditions

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The SolarWinds Product team wants to understand how IT and Security Professionals address the problems of password and identity management within their organizations.  Our survey takes approximately 5 minutes to complete.

First 50 North American THWACK User's to complete this survey will receive a $50 Amazon Gift Card.

THIS SURVEY IS CLOSED.

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Community Manager
Community Manager

The beginning of October means it’s time to start stocking up on candy, carving pumpkins, and picking out the perfect Halloween costume. But it’s also a time to scare yourself silly with cheesy Halloween movies and, of course, stories of times when chaos reigned in your data center.

The end user’s ghost haunts us all with innocent mistakes this Hallow’s Eve. From security oversights, to trying to troubleshoot their own issues, to accidentally breaking equipment through an unfortunate potion of liquids and electricity, IT pros have seen it all. With the spookiest day of the year approaching, it’s the perfect time to reflect on the scary stories you’ve experienced (or may have yet to experience!) – and we want to hear them!

Help us celebrate Halloween this year by submitting your real-life scary stories or nightmarish fears about end users by Wednesday, October 17 and in exchange, we’ll give you 250 THWACK points.

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Product Manager
Product Manager

We want to hear about your experience!

We recently updated our SolarWinds Online Demo and, with your help, we can make it even better. Take 5 – 10 minutes to share your experience with the SolarWinds Online Demo and receive 250 THWACK® points.

It’s just three easy steps:

      1. Click HERE to complete the survey (Hurry! You only have until August 10).
      2. Don't forget to insert your THWACK username at the end of the survey.
      3. As a thank you, we’ll deposit 250 THWACK® points into your account after the survey has closed on August 13.

TAKE SURVEY

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