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You Don't Know THWACK - The Onboarding Mission

Community Manager

First off, I'd like to personally welcome you to THWACK.  I'll start off with a brief introduction of who we are then we'll jump right in.

Maybe you've heard rumblings of THWACK, or perhaps this is your first time hearing of us.  Whichever the case may be, I'm sure there's one question standing out in your mind: What is THWACK, and how does it benefit me?

Simply put, THWACK connects you with more than 130,000 IT professionals and community members, who've contributed to help us make superior products, provide educational IT content, and, most importantly, help IT professionals do their jobs better.  Here we put you in direct contact with the people who manage and develop our products. THWACK is a place where you have a say in the direction of those products, and where you get support and answers, on the fly, without having to pick up the phone.  Crazy, huh?  A company that actually listens to their customers.  We can't believe you're just now getting here!  Without further ado, allow me to show you what you've been missing.

With almost 15 years of content, THWACK can appear daunting to a first-comer.  To ease the learning curve, we're going quickly to guide you through some of the most important pieces of the site.  Along the way, you'll earn points, including a quick 1500 bonus points for completing this onboarding mission.  You don't need to complete these tasks in one sitting, or in any specific order.  Feel free to come back at your convenience.

Have a customer portal account? Link your THWACK and Customer portal accounts to earn an additional 2,000 THWACK points to spend in the THWACK store! Plus, you'll get great benefits like seeing the products you own on your THWACK profile, seeing your renewal dates, renew licenses, open support tickets, reviewing existing support tickets, and you'll gain more visibility and access to betas for the products you own.

Task 1 - How do you create an account?

No, we won't spam your inbox or add you to any marketing list.  Having an account simply allows you to contribute and take advantage of all the features on the site.  This should take less than 5 minutes of your time.  To create an account, find the "Register" link on the top right-hand corner of your screen. If you already have a THWACK account, you do not need to create another one.  You will need to be logged in in order to complete the rest of the tasks.

Task 2 - Where can you find content to extend your product's capabilities?

Here on THWACK, you'll find thousands of downloadable templates, reports, scripts and more that allow you to customize and extend our products.  Some content in this area is created by SolarWinds employees and the rest has been created and shared with the community by our members.

For this task, navigate to the Content Exchange.  To get there, you first need to go to the Product Forums button in the top navigation bar (under "Product Forums"), choose the product you're familiar with, and select content that suits your needs.  From there, browse through the documents until you find something that sparks interest.



Next, download the template, report, script, etc. that you've chosen.  You can then plug this item into the product which ultimately extends the functionality that is provided out-of-the-box (plugging the downloaded item into the product is not required to complete this task - however, we do recommend you check it out when time becomes available).

Task 3 - How can you influence the direction of a product?

As mentioned earlier, we greatly value customer input, and will gladly review requests for new features.

Here on THWACK, you can submit an idea or feature request for a future implementation.  Product Managers pay special attention to this concept of "ideation" and, to gauge interest, we allow community members to vote on feature requests.

Let me quickly explain how the process works before I give you the task at hand:

There are 5 stages in which an idea can be slated for.  When a user creates an idea, it is placed into the "Recent" stage.  The Product Manager then reviews the request and will move the idea into 1 of 3 stages - Open for Voting, What We're Working On, or Closed.  If an idea is placed in the "Closed" stage, it means the request is either unfeasible or doesn't fit with the direction of the product.  The last stage is "Implemented" which means the feature has been added to the product.  You can read more here about the recent features that were added to our products because of the crowd-sourcing feature on THWACK.

For this task, navigate to a product feature request forum.  Choose a product you are familiar with from the Product Forums in the top navigation bar, then click on Feature requests.



You'll then be dropped on a page which showcases the "top ideas" for that product (choose "show all" at the bottom of the list to see all ideas).  Find a feature request that would bring value to your environment and vote for it.

Task 4 - Where can you get support while troubleshooting an issue?

The product forums are where you will get most of your support, from either other community members or a SolarWinds employee.  There are developers, product managers, community staff, and others that are here to answer your questions and help resolve issues.



For this task, navigate to a product forum.  There is a shortcut to this area at the top of your screen, look for the tab that reads "Product Forums".  Choose a product you are familiar with the drop-down menu, then click on Content.  There is an exceptional amount of content in most of our forums so please take a minute to click around.



Find a discussion thread that sparks your interest and "like" it.

Task 5 - Where can you find product roadmaps?

In the top navigation, look for "Resources". Within that parent, you'll see the Blogs category. SolarWinds has many blogs, and we'll talk about them more in-depth in Task 6.

Select the "Community Announcements" blog.This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.



Bookmarking a piece of content will place it in your bookmarks, which can be found by clicking the magnifying glass in the navigation menu, and selecing "Bookmarks".

Task 6 - Where can you read blogs about SolarWinds products and other general IT topics?

We have several blogging areas here on THWACK, but four main blogs.  For this task, let's focus on three specific blogging areas: Product Blog, Monitoring Central, and Geek Speak.

First, navigate to the Product Blog.  You can get there by hovering over "Resources" in the navigation and, under the "Blogs" category, selecting "Product Blog".

You can also reach the product blog for any specific product by going to their product forum and selecting their Product Blog option in their list of buttons.

Some of these blog posts may look familiar because they're streamed into our products. The rumors are true. They come directly from THWACKClick on a blog that interests you and take a minute to read.  Make sure you click on the blog subject line for the action to be recorded.

Second, navigate to Geek Speak. To get there, hover over "Resources" in the navigation and, under the "Blogs" category, selecting "Geek Speak". Again, choose a post to read.



  Make sure you click on the blog subject line for the action to be recorded.

Extra - How to track your progress

You want to see which tasks you still need to complete? No problem! Go to your Profile - More - Reputation - Missions, and just look for this particular mission.



Once you click on the wheel in right corner, you'll be able to track your progress, based on the bars displayed in the same order as listed in the onboarding mission. Depending on the completion of a certain task, you'll see either a blue bar (complete) or a white bar (to complete).

That's it!  You've completed your first mission and earned 1,500 points to be used in the THWACK Store! Below are a few other good resources to check out.  If you have any THWACK related questions, feel free to reach out to myself or wabbott  or brett.holzhauer

  • Library & Support - Documentation, video tutorials, and other helpful content divided by product.
  • Groups - Participate in RC or beta builds and work directly with the PM to help us put out the next release of our products.  Earn points and badges for your profile!
  • Announcements - Find community/product announcements.  This blog is the home of the very popular MONTHLY MISSIONS! Earn points and prizes every month. You can participate in monthly missions and other promotional campaigns here.
  • What are the points good for?  Credibility, of course, and...
351 Comments
Community Manager
Community Manager

jefflby​ you're missing task 5, specifically. Did you bookmark the What We're Working On guide?

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Level 9

I had a feeling those bars corresponded to a task. I've bookmarked several things but can't find in the interface where the bookmarks are. I'd love to get back to them!

Level 9

Tagged it! Now I need to find my bookmarks!

Level 11

The July 2017 winner who will be taking home a Raspberry Pi 3 is hjgarron​! Congrats!

MVP
MVP

Congrats hjgarron​ !

Level 7

Excellent!

Level 7

got it

Level 7

It's not registering me doing any of the tasks =/

Level 9

I'd completed the steps but it seems to not have registered them and it's missing from my reputation when I try to search for it.    Another (not the EMEA) is listed with 0% but only one item to complete?

thwack2.png

The same thing happened to me too.  I even went back through the email twice and it says 0% completed. 😕

Level 9

Same here

Level 8

I am getting the same thing.  My tasks are not being updated. It appears by the prior comments that it stopped working correctly between August 21st and August 24th. 

Level 9

The idea of the onboarding mission is a fantastic idea.    Sadly the tracking mechanism has broken and a week prior to the sweepstakes no follow-up myself and several others posted the same issue.     Clearly, the onboarding failure hasn't stopped me from using Thwack and accomplishing other missions, but I've a lower level of trust that the missions will function well in the potential for sweepstakes entries.     While moving upwards, I still do not have this award, despite performing the tasks repeatedly.   As for support?   I've learned that perhaps there's a lack of it in terms of Thwack follow-up to particular missions.

Level 9

brett.holzhauer​ this appears to be broken, task status not being updated no points issued, numerous users appear to having this issue

Level 9

DanielleH​ task progress still doesn't appear to be updating, have completed each task multiple times, this seems to apply to the EMEA one as well, just me?

Level 10

Just to chime in on the onboarding mission, no tracking on the mission card and no points. Thanks

Level 10

I should actually say the progress tracking doesn't work on any cards, not just the onboarding mission...

Level 9

It's fixed today.  Finished it up and received the badge.   For others that encountered problems, give it a try again.

Level 7

How do I find my username if I have forgotten it?

Level 12

rlaufer1

In your URL to your profile lists your username!

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Hope this helps

Level 7

Nice to be united with this great and glorious Family of transformation

Level 13

Welcome to the THWACK-fam!

Level 7

Thanks for the wonderful onboarding

Level 7

Great Resources

Level 7

Good day every one.

Please i am presently stock some how. I am looking for a way to locate my email address login interface the usual webmail.domain.com wont just work and i have been at this for hours now i will appreciate any form of information to help me solve this.

Level 7

You can find your bookmarks under the search icon.

Level 7

Nice Events

Level 8

There are alot of information. I was really confused at first but later on I read about it found very great articles that could really help.

Thank you THWACK TEAM for creating events like this.

Level 7

Thanks for putting this THWACK all together.  I had no idea that THWACK was so intensive with so many training opportunities.  What a great resource to broaden your SolarWinds Knowledge  You Don't Know THWACK - The Onboarding Mission

Level 8

Is there way to report abuse of the system?  I just signed up for THWACK today and I'm already receiving spam/malicious content (in this case, a document shared to my account via Thwack which caused it to send me an e-mailed notification).  I don't see an option to report abuse on that type of item.

Community Manager
Community Manager

amaiman​ It's likely your account preferences that you'll need to update to your... preferences.

It's also likely that you are following something that you didn't realize you were following, which can trigger an email notification when new activity occurs. Can you share the document in question? You can also feel free to send it to me via direct message.

Level 8

Thanks!  I sent you a PM with the details.  Other than this post, I don't think I've followed anything, yet, but the Jive software is notorious for randomly subscribing users to things that they didn't necessarily request.

The message in question wasn't Thwack-related (if it was a regular product-related forum post or such I would have assumed I had a subscription preference wrong) but rather a spammy PDF document that appears to have been directly shared with my account.

Community Manager
Community Manager

amaiman​ I responded to your message yesterday. It was spam and we zapped the account. There is a "report abuse" on every post that you can select and that will send the post/comment into our moderation queue to review. Thanks again for bringing this to our attention.

Level 8

Thanks for taking care of it.  I didn't see 'Report Abuse' option for that particular post (maybe it doesn't appear on shared documents?) but I'll keep an eye out for it if I receive another one in the future.  (I also never clicked all the way through to the document itself in case it was a malicious file, so maybe the reporting option would have appeared later on.)

Level 8

For a newbie on THWACK like me this is a MUST READ
thanks for taking time in doing this for the community.

Level 12

Very helpful community, with solutions to my everyday.

Level 7

Fun way to get the hang of your site -

Thank you all for the wonderful guidance and know how's.

Level 9

How do I update my status?

Level 7

New user here, joined April 15.  Since Day 1, when I try to check my Reputation all I get is the screenshot below.  I gave it a few days, thinking "oh maybe as a new user, they have to authorize me", but same thing happens today.

After clicking More-->Reputation, the "activity" choice is the default, and is giving the animated icon that looks like a sideways-barber-pole.  Clicking "Missions" yields no change at all.

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Do you have a script blocking or ad blocking extension such as NoScript or uBlock Origin installed in your browser? If you do, try whitelisting thwack.solarwinds.com?

If you go to your profile, click on create and there you'll see "Status Update".

Screen Shot 2019-09-09 at 10.20.52.png

Level 7

Cool!

Level 9

This is awesome!

Level 7

Hi All,

I am a new user for SAM. Now I am facing a little difficult SAM installation.

Please help someone, can you share me SAM installation step by step guide procedure.

Level 7

Hi Kyawgyi

The below URL should give you what you need!

Success Center

Level 7

In solar putty, how to save enable credentials for network switch ssh login as like  "logon action" in Secure CRT.

-SW>en

Password:

Level 9

Check this article below:

Install or Upgrade SAM

Let me know if you are getting any issue during the install.

Level 11

This is good info, and I wish I had noticed it before. I have just been clicking around randomly up until now. D'oh!

Level 7

Very active community here. I feel at home already. Great job people.