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You Don't Know THWACK - The Onboarding Mission

Community Manager

First off, I'd like to personally welcome you to THWACK.  I'll start off with a brief introduction of who we are then we'll jump right in.

Maybe you've heard rumblings of THWACK, or perhaps this is your first time hearing of us.  Whichever the case may be, I'm sure there's one question standing out in your mind: What is THWACK, and how does it benefit me?

Simply put, THWACK connects you with more than 130,000 IT professionals and community members, who've contributed to help us make superior products, provide educational IT content, and, most importantly, help IT professionals do their jobs better.  Here we put you in direct contact with the people who manage and develop our products. THWACK is a place where you have a say in the direction of those products, and where you get support and answers, on the fly, without having to pick up the phone.  Crazy, huh?  A company that actually listens to their customers.  We can't believe you're just now getting here!  Without further ado, allow me to show you what you've been missing.

With almost 15 years of content, THWACK can appear daunting to a first-comer.  To ease the learning curve, we're going quickly to guide you through some of the most important pieces of the site.  Along the way, you'll earn points, including a quick 1500 bonus points for completing this onboarding mission.  You don't need to complete these tasks in one sitting, or in any specific order.  Feel free to come back at your convenience.

Have a customer portal account? Link your THWACK and Customer portal accounts to earn an additional 2,000 THWACK points to spend in the THWACK store! Plus, you'll get great benefits like seeing the products you own on your THWACK profile, seeing your renewal dates, renew licenses, open support tickets, reviewing existing support tickets, and you'll gain more visibility and access to betas for the products you own.

Task 1 - How do you create an account?

No, we won't spam your inbox or add you to any marketing list.  Having an account simply allows you to contribute and take advantage of all the features on the site.  This should take less than 5 minutes of your time.  To create an account, find the "Register" link on the top right-hand corner of your screen. If you already have a THWACK account, you do not need to create another one.  You will need to be logged in in order to complete the rest of the tasks.

Task 2 - Where can you find content to extend your product's capabilities?

Here on THWACK, you'll find thousands of downloadable templates, reports, scripts and more that allow you to customize and extend our products.  Some content in this area is created by SolarWinds employees and the rest has been created and shared with the community by our members.

For this task, navigate to the Content Exchange.  To get there, you first need to go to the Product Forums button in the top navigation bar (under "Product Forums"), choose the product you're familiar with, and select content that suits your needs.  From there, browse through the documents until you find something that sparks interest.



Next, download the template, report, script, etc. that you've chosen.  You can then plug this item into the product which ultimately extends the functionality that is provided out-of-the-box (plugging the downloaded item into the product is not required to complete this task - however, we do recommend you check it out when time becomes available).

Task 3 - How can you influence the direction of a product?

As mentioned earlier, we greatly value customer input, and will gladly review requests for new features.

Here on THWACK, you can submit an idea or feature request for a future implementation.  Product Managers pay special attention to this concept of "ideation" and, to gauge interest, we allow community members to vote on feature requests.

Let me quickly explain how the process works before I give you the task at hand:

There are 5 stages in which an idea can be slated for.  When a user creates an idea, it is placed into the "Recent" stage.  The Product Manager then reviews the request and will move the idea into 1 of 3 stages - Open for Voting, What We're Working On, or Closed.  If an idea is placed in the "Closed" stage, it means the request is either unfeasible or doesn't fit with the direction of the product.  The last stage is "Implemented" which means the feature has been added to the product.  You can read more here about the recent features that were added to our products because of the crowd-sourcing feature on THWACK.

For this task, navigate to a product feature request forum.  Choose a product you are familiar with from the Product Forums in the top navigation bar, then click on Feature requests.



You'll then be dropped on a page which showcases the "top ideas" for that product (choose "show all" at the bottom of the list to see all ideas).  Find a feature request that would bring value to your environment and vote for it.

Task 4 - Where can you get support while troubleshooting an issue?

The product forums are where you will get most of your support, from either other community members or a SolarWinds employee.  There are developers, product managers, community staff, and others that are here to answer your questions and help resolve issues.



For this task, navigate to a product forum.  There is a shortcut to this area at the top of your screen, look for the tab that reads "Product Forums".  Choose a product you are familiar with the drop-down menu, then click on Content.  There is an exceptional amount of content in most of our forums so please take a minute to click around.



Find a discussion thread that sparks your interest and "like" it.

Task 5 - Where can you find product roadmaps?

In the top navigation, look for "Resources". Within that parent, you'll see the Blogs category. SolarWinds has many blogs, and we'll talk about them more in-depth in Task 6.

Select the "Community Announcements" blog.This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.



Bookmarking a piece of content will place it in your bookmarks, which can be found by clicking the magnifying glass in the navigation menu, and selecing "Bookmarks".

Task 6 - Where can you read blogs about SolarWinds products and other general IT topics?

We have several blogging areas here on THWACK, but four main blogs.  For this task, let's focus on three specific blogging areas: Product Blog, Monitoring Central, and Geek Speak.

First, navigate to the Product Blog.  You can get there by hovering over "Resources" in the navigation and, under the "Blogs" category, selecting "Product Blog".

You can also reach the product blog for any specific product by going to their product forum and selecting their Product Blog option in their list of buttons.

Some of these blog posts may look familiar because they're streamed into our products. The rumors are true. They come directly from THWACKClick on a blog that interests you and take a minute to read.  Make sure you click on the blog subject line for the action to be recorded.

Second, navigate to Geek Speak. To get there, hover over "Resources" in the navigation and, under the "Blogs" category, selecting "Geek Speak". Again, choose a post to read.



  Make sure you click on the blog subject line for the action to be recorded.

Extra - How to track your progress

You want to see which tasks you still need to complete? No problem! Go to your Profile - More - Reputation - Missions, and just look for this particular mission.



Once you click on the wheel in right corner, you'll be able to track your progress, based on the bars displayed in the same order as listed in the onboarding mission. Depending on the completion of a certain task, you'll see either a blue bar (complete) or a white bar (to complete).

That's it!  You've completed your first mission and earned 1,500 points to be used in the THWACK Store! Below are a few other good resources to check out.  If you have any THWACK related questions, feel free to reach out to myself or wabbott  or brett.holzhauer

  • Library & Support - Documentation, video tutorials, and other helpful content divided by product.
  • Groups - Participate in RC or beta builds and work directly with the PM to help us put out the next release of our products.  Earn points and badges for your profile!
  • Announcements - Find community/product announcements.  This blog is the home of the very popular MONTHLY MISSIONS! Earn points and prizes every month. You can participate in monthly missions and other promotional campaigns here.
  • What are the points good for?  Credibility, of course, and...
351 Comments
Level 12

Is this contest only for new members ?

Level 16

Hi rhether‌,

It's open to users who joined thwack between 10:00 a.m. CDT on April 6, 2015 and 11:59 p.m. CDT on May 1, 2015.

Level 7

I thought I completed all the tasks but all the points are not showing. Can you point me at what I'm missing?

Community Manager
Community Manager

hi donna8442‌ I show your account has earned the 1500 points for completing: https://thwack.solarwinds.com/reputation.jspa?username=donna8442&viewID=missions

Level 7

Danielle, I'm also not seeing where I received the1,500 points for completing the mission. Can you have a look for me? It shows I completed the mission but I only received 500 points. Thanks.

-Scott

Level 16

scott.chille@corvallis-clinic.com‌, there was an issue with the configuration of this mission, which was fixed on April 13th, most probably after you finished it. I went ahead and added the difference of 1,000 points to your account.

Level 9

maria.bungau I also appear to only have received 500 points.  Can you confirm and ajust as necessary?

Thank you kindly,

John

Level 11

Hi John,

You did received 1500 points. check out https://thwack.solarwinds.com/reputation.jspa?username=john.frisbee%40gfcmsu.edu&viewID=missions as promised by DanielleH

Thanks DanielleH‌ even i did got it 🙂

Level 8

Hello I have completed this mission but I have only been given 500 points. Thank you

Level 7

cool! very informative

Level 9

Hi,
It looks like I've completed all but still not receive 1500 points.

Could you help me?

Thank you in advance.

Level 11

Hi Buddy,

I am not the admin so cant check your profile from backend.. but looking from your public profile.. you havent completed the 5th step which is

TASK 5 - WHERE CAN YOU FIND PRODUCT ROAD-MAPS?

You can find the "What We're Working On" in the global navigation, look for "Product Roadmaps".  This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.

What We Are Working On   thwack.png

Bookmarking a piece of content will place it in your bookmarks.

Untitled.png

Level 11

Hi rodgarlington‌,

Looks like you got the entire 1500 points as far i can see from your profile..

Regards,

Imman

Level 7

That was a great way to learn my way around.....I had a problem seeing the icons in "Getting started" and "Getting the most out of". Could this be a browser problem? I tried compatibility settings.

Level 11

I am not sure which options you are talking about. Try with different browsers else let me know which area actually you are talking about..

You can also give a screenshot for a better understanding of the issue

Level 16

Hey craigw‌,

Are you still experiencing issues with those icons? If so, could you please post a screenshot here. Thanks!

Level 7

Here is two snips one at 100% screen size the other at 125%. Notice there are no links on the first snip. Unfortunately I can only use IE 10 with my work machine and I only just noticed that changing the screen size let me see the links, so I’ll do that in the future.

Regards

Craig

It Offshore Support

Hibernia Platform

709-778-7291

Level 7

The screenshots never showed in the last post, so here they are.

100.jpg

125.jpg


Level 11

Thanks for the swift response mate.. but the snips are missing 😞

but glad it worked for you.. Rock it

Level 11

Thanks for posting the screenshot. Its not a bug in the system but a settings in your browser and glad that you found yourself and fixed it.

Rock and roll..

Level 9

Good morning, great mission but seem stuck on item 5 (assuming 5 as it's the 5ht bar and not marked), any help would be great Danielle

Jason

Level 11

Hi John,

Good Day Mate!

Yes you are true?

https://thwack.solarwinds.com/servlet/JiveServlet/showImage/38-160654-14408/Untitled.png

just see the screenshot and try to see if you have any item bookmarked. You need to complete that to get it done.

Regards,

Immanuvel

Level 9

Brilliant!

Cheers Immanuvel

Level 11

Wow.. cool bro.. looks like you cracked it.. Now i see you in Level 4 🙂

Community Manager
Community Manager

Here are the winners for the promotion we ran for those who completed the Onboarding Mission between April 6th and May 3rd! We will be in touch shortly to gather your shipment information and confirm when your MacBook Pro ships!

jcmbowman

bgilmore007

rfarmer13

Level 7

Seriously? Guess I can't say I never win anything anymore.

Level 11

congrats jcmbowmanbgilmore007‌ and rfarmer13

Quick question DanielleH‌ is this selection irrespective of the location (do you include international members as well)?????? or its only for people in US. Just curious and wanted to know..

Missed a MacBook PRO 🙂

Level 11

congrats mate.. you sure have won..

rock and roll..

Level 9

Love the learning tool and it is really exciting to have fun while earning points!

DanielleH, Am I missing something? ‌

Level 7

Thank you. I guess i can't say i never win anything anymore. LOL

Level 16

Hey alopez7‌,

Welcome to thwack! Glad you're enjoying this onboarding mission. To finish it, you still need to do task 2 and 5. Let me know if you need any help with these.

TASK 2 - WHERE CAN YOU FIND CONTENT TO EXTEND YOUR PRODUCT'S CAPABILITIES?

TASK 5 - WHERE CAN YOU FIND PRODUCT ROAD-MAPS?

You can find the "What We're Working On" in the global navigation, look for "Product Roadmaps".  This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.

Level 9

Thanks maria.bungau‌, I did, please see the attached picture. The bookmarks should show now. Thanks again

Ang

Capture.PNG

Level 11

Hi alopez7‌ i think still step 2 is not done 😞

Its not download any file but under product category. You should do like this

alopez7‌.jpg

then from there you can download any file and bingo you are on 🙂

Level 9

Thanks  immanuvelc‌, got it

Level 10

As a new person to forms in general, this was a nice tutorial. Thank you.

Level 13

They are listed under a ''Bookmarked' heading in a dropdown box, that appears when you click in the Search box.

Level 9

I thought I completed everything. Can you tell me what I missed?


Level 16

pzjones‌, you didn't miss anything. Congrats on completing this mission!

Level 9

I went through and also completed all steps, but still only show 45 points; not sure what happened. Glad I went through the steps though, very helpful moving forward.

Level 16

Hey jhouser‌,

You're still missing task 5:

TASK 5 - WHERE CAN YOU FIND PRODUCT ROAD-MAPS?

You can find the "What We're Working On" in the global navigation, look for "Product Roadmaps".  This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.

Level 9

Thanks Maria!

Level 13

i'm not sure which of the steps i'm missing, but i got 451 points so far, which isn't bad

Level 16

Hi vjerez4129‌,

You're missing step 2:

TASK 2 - WHERE CAN YOU FIND CONTENT TO EXTEND YOUR PRODUCT'S CAPABILITIES?

Here on thwack, you'll find thousands of downloadable templates, reports, scripts and more that allow you to customize and extend our products.  Some content in this area is created by SW employees and the rest has been created and shared with the community by our members.

For this task, navigate to the Content Exchange.  To get there, you first need to got to the Product Forums button in the top navigation bar, choose the product that you're familiar with, and then feel free to pick a section of content that suits your needs.  From there, browse through the documents until you find something that sparks interest.

Level 13

Thank you! took me a little bit to figure out how/if I could download something >.>

Level 7

You can also find your Bookmarks when you are on your profile, by selecting the More drop down. Bookmarks will be the third option.Thwack Bookmarks.jpg

Level 7

I have gone through all of the tasks, twice, in some cases three to four times.  In which I have read some very interesting articles and seen more than I had planned.  But I only seem to have garnered 100pts.  Did I miss something?

Level 16

Hey matthew.parker‌,

I'm really glad this mission turned out to be useful for you.

As for your progress, you are still missing task 5:

TASK 5 - WHERE CAN YOU FIND PRODUCT ROAD-MAPS?

You can find the "What We're Working On" in the global navigation, look for "Product Roadmaps".  This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.

Level 7

Thank you, I was bookmarking some of the articles within the guide.

Matthew GJ Parker | Pillsbury Winthrop Shaw Pittman LLP

Telecommunications Analyst

333 Commerce Street | Nashville, TN 37201

t 615.622.3719<tel:615.622.3719> | f 615.622.3401<tel:615.622.3401> | m 910.366.8319<tel:910.366.8319>

matthew.parker@pillsburylaw.com<mailto:matthew.parker@pillsburylaw.com> | pillsburylaw.com<http://www.pillsburylaw.com>

<http://www.pillsburylaw.com/>

Level 7

DanielleH

How can I find out what I haven't done to complete the Onboarding mission? Where do I see that % complete also?

Thanks

Level 16

Hi roh‌,

You can check your progress by clicking on your points -> more->missions. You'll see here your recently completed missions and those in progress. Look for "You Don't Know thwack" and click on the right bottom corner to see which task you need to do in order to complete it.