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You Don't Know THWACK - The Onboarding Mission

Community Manager

First off, I'd like to personally welcome you to THWACK.  I'll start off with a brief introduction of who we are then we'll jump right in.

Maybe you've heard rumblings of THWACK, or perhaps this is your first time hearing of us.  Whichever the case may be, I'm sure there's one question standing out in your mind: What is THWACK, and how does it benefit me?

Simply put, THWACK connects you with more than 130,000 IT professionals and community members, who've contributed to help us make superior products, provide educational IT content, and, most importantly, help IT professionals do their jobs better.  Here we put you in direct contact with the people who manage and develop our products. THWACK is a place where you have a say in the direction of those products, and where you get support and answers, on the fly, without having to pick up the phone.  Crazy, huh?  A company that actually listens to their customers.  We can't believe you're just now getting here!  Without further ado, allow me to show you what you've been missing.

With almost 15 years of content, THWACK can appear daunting to a first-comer.  To ease the learning curve, we're going quickly to guide you through some of the most important pieces of the site.  Along the way, you'll earn points, including a quick 1500 bonus points for completing this onboarding mission.  You don't need to complete these tasks in one sitting, or in any specific order.  Feel free to come back at your convenience.

Have a customer portal account? Link your THWACK and Customer portal accounts to earn an additional 2,000 THWACK points to spend in the THWACK store! Plus, you'll get great benefits like seeing the products you own on your THWACK profile, seeing your renewal dates, renew licenses, open support tickets, reviewing existing support tickets, and you'll gain more visibility and access to betas for the products you own.

Task 1 - How do you create an account?

No, we won't spam your inbox or add you to any marketing list.  Having an account simply allows you to contribute and take advantage of all the features on the site.  This should take less than 5 minutes of your time.  To create an account, find the "Register" link on the top right-hand corner of your screen. If you already have a THWACK account, you do not need to create another one.  You will need to be logged in in order to complete the rest of the tasks.

Task 2 - Where can you find content to extend your product's capabilities?

Here on THWACK, you'll find thousands of downloadable templates, reports, scripts and more that allow you to customize and extend our products.  Some content in this area is created by SolarWinds employees and the rest has been created and shared with the community by our members.

For this task, navigate to the Content Exchange.  To get there, you first need to go to the Product Forums button in the top navigation bar (under "Product Forums"), choose the product you're familiar with, and select content that suits your needs.  From there, browse through the documents until you find something that sparks interest.



Next, download the template, report, script, etc. that you've chosen.  You can then plug this item into the product which ultimately extends the functionality that is provided out-of-the-box (plugging the downloaded item into the product is not required to complete this task - however, we do recommend you check it out when time becomes available).

Task 3 - How can you influence the direction of a product?

As mentioned earlier, we greatly value customer input, and will gladly review requests for new features.

Here on THWACK, you can submit an idea or feature request for a future implementation.  Product Managers pay special attention to this concept of "ideation" and, to gauge interest, we allow community members to vote on feature requests.

Let me quickly explain how the process works before I give you the task at hand:

There are 5 stages in which an idea can be slated for.  When a user creates an idea, it is placed into the "Recent" stage.  The Product Manager then reviews the request and will move the idea into 1 of 3 stages - Open for Voting, What We're Working On, or Closed.  If an idea is placed in the "Closed" stage, it means the request is either unfeasible or doesn't fit with the direction of the product.  The last stage is "Implemented" which means the feature has been added to the product.  You can read more here about the recent features that were added to our products because of the crowd-sourcing feature on THWACK.

For this task, navigate to a product feature request forum.  Choose a product you are familiar with from the Product Forums in the top navigation bar, then click on Feature requests.



You'll then be dropped on a page which showcases the "top ideas" for that product (choose "show all" at the bottom of the list to see all ideas).  Find a feature request that would bring value to your environment and vote for it.

Task 4 - Where can you get support while troubleshooting an issue?

The product forums are where you will get most of your support, from either other community members or a SolarWinds employee.  There are developers, product managers, community staff, and others that are here to answer your questions and help resolve issues.



For this task, navigate to a product forum.  There is a shortcut to this area at the top of your screen, look for the tab that reads "Product Forums".  Choose a product you are familiar with the drop-down menu, then click on Content.  There is an exceptional amount of content in most of our forums so please take a minute to click around.



Find a discussion thread that sparks your interest and "like" it.

Task 5 - Where can you find product roadmaps?

In the top navigation, look for "Resources". Within that parent, you'll see the Blogs category. SolarWinds has many blogs, and we'll talk about them more in-depth in Task 6.

Select the "Community Announcements" blog.This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.



Bookmarking a piece of content will place it in your bookmarks, which can be found by clicking the magnifying glass in the navigation menu, and selecing "Bookmarks".

Task 6 - Where can you read blogs about SolarWinds products and other general IT topics?

We have several blogging areas here on THWACK, but four main blogs.  For this task, let's focus on three specific blogging areas: Product Blog, Monitoring Central, and Geek Speak.

First, navigate to the Product Blog.  You can get there by hovering over "Resources" in the navigation and, under the "Blogs" category, selecting "Product Blog".

You can also reach the product blog for any specific product by going to their product forum and selecting their Product Blog option in their list of buttons.

Some of these blog posts may look familiar because they're streamed into our products. The rumors are true. They come directly from THWACKClick on a blog that interests you and take a minute to read.  Make sure you click on the blog subject line for the action to be recorded.

Second, navigate to Geek Speak. To get there, hover over "Resources" in the navigation and, under the "Blogs" category, selecting "Geek Speak". Again, choose a post to read.



  Make sure you click on the blog subject line for the action to be recorded.

Extra - How to track your progress

You want to see which tasks you still need to complete? No problem! Go to your Profile - More - Reputation - Missions, and just look for this particular mission.



Once you click on the wheel in right corner, you'll be able to track your progress, based on the bars displayed in the same order as listed in the onboarding mission. Depending on the completion of a certain task, you'll see either a blue bar (complete) or a white bar (to complete).

That's it!  You've completed your first mission and earned 1,500 points to be used in the THWACK Store! Below are a few other good resources to check out.  If you have any THWACK related questions, feel free to reach out to myself or wabbott  or brett.holzhauer

  • Library & Support - Documentation, video tutorials, and other helpful content divided by product.
  • Groups - Participate in RC or beta builds and work directly with the PM to help us put out the next release of our products.  Earn points and badges for your profile!
  • Announcements - Find community/product announcements.  This blog is the home of the very popular MONTHLY MISSIONS! Earn points and prizes every month. You can participate in monthly missions and other promotional campaigns here.
  • What are the points good for?  Credibility, of course, and...
351 Comments
Level 7

Thanks Danielle I think I just completed it.  And thanks for the quick response

Chris

Level 11

Do you bychance know if i'm getting credit for the "spread the word" post,

i tried it once before and never got a reply...i'm not sure if this is your

role, but i figured i would check

Thanks!

J

On Mon, Jun 30, 2014 at 8:43 AM, DanielleH <

Community Manager
Community Manager

It usually takes a few days to turn around the gift cards for posts in Spread the Word.  Hang tight.  Thanks!

Level 11

Thanks!

On Mon, Jun 30, 2014 at 9:34 AM, DanielleH <

Mine took about 3 weeks to come through – just as I’d forgotten I’d done a review, a nice surprise came through on email and got spent almost immediately ☺

Level 9

Bummer.  Did all the stuff and only got 30 points. Oh well, I have a better idea of where to find stuff now.

Level 16

Hey Matt West,

You're missing task 5: Where can you find product road-maps?

Level 9

Nope, I had the bookmark.  Just to be sure I removed it and added it again.  Not a big deal, just thought it was kind of funny. 

Level 7

Helpful. Thanks!

Level 7

I have completed all the tasks but only have 195 points (obviously I missing some).

Is there anyway, we could show the points for each task in this mission.

Level 16

Hi lushman,

You're missing the second task:

TASK 2 - WHERE CAN YOU FIND CONTENT TO EXTEND YOUR PRODUCT'S CAPABILITIES?

Here on thwack, you'll find thousands of downloadable templates, reports, scripts and more that allow you to customize and extend our products.  Some content in this area is created by SW employees and the rest has been created and shared with the community by our members.

For this task, navigate to the Content Exchange.  There is a shortcut to this area at the top of your screen, look for the button that appropriately reads "Content Exchange".  Any of our products that have downloadable content will be listed in the drop-down menu.  Feel free to choose a section of content that correlates to any product you're familiar with.  From there, browse through the documents until you find something that sparks interest.

Next, download the template, report, script, etc. that you've chosen.  You can then plug this item into the product which ultimately extends the functionality that is provided out-of-the-box (plugging the downloaded item into the product is not required to complete this task - however, we do recommend you check it out when time becomes available).

And to answer to your second question, you can go to your profile, clic on the Reputation tab, then Missions, and you will find this mission on the 4th page.

Level 7

Very informative ! Thank you !

Level 8

Whoa..!! Got 500 points

Level 7

I have completed the 6 tasks, but I only have 152 points ?

Level 8

I don't see half of the tabs that are mentioned. I don't see a Content Exchange but I have been able to back into several of the tasks, but I only have 150 points. I don't know what or where I have gone wrong

Level 9

had the same problem. Look: product forum - choose one - and there will be all the buttons)

Level 9

please, explain, have I complete the mission or not? I already had 700+ points, so I cannot understand, was 500 of them for this or not.

It seems to me that I managed to complete all the tasks but I can, of course, be mistaken)

Level 16

Hey goofykc‌,

We recently underwent a major upgrade on thwack, so that explains your confusion. I've updated the blog post with some more recent and relevant images and instructions. Hope this helps you.

Level 16

Hi avakrilla‌,

You're missing task 5:

TASK 5 - WHERE CAN YOU FIND PRODUCT ROAD-MAPS?

You can find the "What We're Working On" guide in the top navigation bar under the name of Product Roadmaps.  This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.

Level 9

thank you, got it) great mission, very usefull indeed

Level 12

very help full for me

Level 9

this was very helpful.  I Joined Thwack a while ago but only recently started really using it.

One question, Even though I had the account a while, I just finished today,  Will I still be entered in the drawing for the Mac Books?

Great lesson.  I have used these features for years but its good to refresh and i learned a lot.   I hope the points go through, but if not, I still had fun.   Thanks, DanielleH

Did i Complete the mission? I believe i did.  

Level 8

I'm at 86% and can't quite figure out what part of the mission i'm missing. HELP!

Level 7

How do I get the 1,500 points stated at the top of this announcement? I completed this and only got 500.

Level 12

I have also got only 500 points for this

Level 16

Hey jeremymayfield‌,

Yes, you did complete it. If you go to your profile, to the Reputation tab, you'll see in the Missions sections that this particular mission appears as complete.

Level 16

rollan.ibanez‌, congrats! You finished the mission!

Level 11

I did all the steps, I don't see it in my missions. I followed the steps step by step 😞

Level 11

Yeah I'm at 86% also.

Level 11

Got it, I bookmarked the wrong thing.

Level 7

I see I completed the mission but I didn't receive the 1500 points. I received 500 points and I'm satisfied with that but I wanted to make sure that I actually completed and am entered in the contest. Maybe the 1500 points is if you are one of the lucky 3 winners?

Screen Shot 2015-04-13 at 12.24.03 PM.png

Community Manager
Community Manager

We just discovered there was a configuration change that didn't take for this limited time promotion.  For those of you who completed the mission between April 6th and this morning, we will be going back and adding an additional 1000 points to your profiles.  The configuration has since been updated and everyone who completes the mission from now until May 1st will receive their 1500 points automatically.

We'll have an update later this week when the additional 1000 points will be applied to profiles who completed the mission between April 6th and today.

Thanks!

Danielle

Level 7

That's awesome Danielle! Thanks for the quick reply.

Level 11

Awesome, Giggity!

Level 8

If you go to missions under your profile and look for "You Don't Know thwack" the line that is not in blue is the one you still need to complete.

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Level 7

I've bookmarked a few product roadmaps and the mission isn't completing?

pastedImage_0.png

Level 16

Hey ptolemysreason@gmail.com‌,

You need to bookmark the main "What We're Working On" post.

Level 8

I am also stuck on item 5 to complete my mission.. bookmarking 'what we are working on' ... whenever I chose Product Roadmaps from the main menu I am greeted with a Not authorized error?   I believe that is where I am supposed to go to find the 'main' what we are working on post.

Level 16

Hey shawnreed‌,

The 'What We're Working On' post should be working now. Give it another try, Once you bookmark it, you'll complete the mission.

Level 8

Thank you Maria --- that worked perfectly. Mission Completed!!!!

Level 8

I can't seem to bookmark anything in the Roadmaps.

2015-04-21 09_15_44-Clipboard.png

Community Manager
Community Manager

dwiggers‌ to complete the mission, you only need to bookmark the What We're Working On guide (What We Are Working On). However, you should be able to bookmark any piece of content within the community so long as you are logged in.  Can you supply which roadmap you are trying to bookmark? 

Level 8

I had tried bookmarking both:

SERVER & APPLICATION MONITOR - WHAT WE'RE WORKING ON BEYOND SAM 6.2

WHAT WE'RE WORKING ON FOR NPM (UPDATED MARCH 30, 2015)

I did just try the "WHAT WE ARE WORKING ON" post that contains the links to the two above and was able to bookmark that one.

Thanks!

Level 12

Very informative, even as a long time Thwack user. Like what you have done to Thwack. Keep up the good work.

Level 8

I went through it twice, what am I missing?

Community Manager
Community Manager

You're missing task 5 - bookmark the what we're working on guide (also known as the product road map guide).

Level 8

I've tried it again, and I received the 'Bookworm' trophy but still only 86% on the Onboard mission.

Level 8

Got it! Thanks for the help Danielle!