We Need Your Help Getting Ready for Valentine’s Day, the International Day of (IT) Love

It’s almost Valentine’s Day, which means it’s time to belt out your best IT renditions of classic love songs. One of our favorites is Celine Dion’s The Power of [IT] Love:

‘Cause I am your [IT pro]

And you are my [end user]

Whenever you reach for me

I’ll do all that I can

And how true that is. You IT pros really do go above and beyond. Monday through Friday and most weekends, too, you work LONG hours to ensure your end users’ machines are in tip-top shape, the network is secure and printers are free of jams.

Talk about sweeping end users off their feet! What are they not to love about all you do for them?

So, tell us—what’s the most impressive thing an end user has done for you to express their gratitude for your amazing labors of love? A box of donuts? Putting in a good word with the boss man? A dozen red roses? (OK, probably not a dozen red roses, but you get the idea.)

Use the comments section below to tell us the story about the last time you felt truly loved by your end users by Wednesday, February 4, and we’ll be sure to give you an extra loving bundle of 250 thwack points.

  • FormerMember
    FormerMember

    Hey guys,

    Thanks a lot for sharing your stories. This campaign is now closed. You can expect points to be added to your profiles by the end of this week.

  • FormerMember
    FormerMember

    I'm lucky, but not that darn lucky. Lol

  • Back in the days when I was a field engineer doing consulting work, I had a company that lost their whole network due to a lightning strike hitting the building and frying all the network adapters and computers.  It was a 10-base-2 (coaxial cable) network and took out 10 computers.  I got called in to examine and estimate the time and materials to get the company back up and running.  Fortunately, they had good backups -- in the owners safety deposit box--so I set about making a listing of what was damaged and what was needed.  After about 3 hours, I presented the listing to the owner of the company.  He told me that the materials was fine but that I had mis-quoted labor.  I told him that I confirmed the time it would take.  He informed me that due to my quick response, fast and courteous manner, and honest quote that I was to double my hourly labor rate and that I was to quote a minimum of 80 labor hours.  Was probably the most appreciation I had ever received from a customer.

  • Can't say I've seen much over the years. Maybe I'm a BOFH due to my tagline 'no ticket, no work' - especially when you get the "this is super urgent, you need to work out some alerts against this new device that keeps having issues so we can proactively fix it before it becomes a problem, as it's got escalations all the way to the CEO" - the end result verbal 'thanks' and the CEO wouldn't have a clue..

    On the other hand, come up with a solution design or explain how users could be using SAM better and get shouted lunch / coffee.

    IT is a funny creature.

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