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We Need Your Help Getting Ready for Valentine’s Day, the International Day of (IT) Love

Community Manager

It’s almost Valentine’s Day, which means it’s time to belt out your best IT renditions of classic love songs. One of our favorites is Celine Dion’s The Power of [IT] Love:

‘Cause I am your [IT pro]

And you are my [end user]

Whenever you reach for me

I’ll do all that I can

And how true that is. You IT pros really do go above and beyond. Monday through Friday and most weekends, too, you work LONG hours to ensure your end users’ machines are in tip-top shape, the network is secure and printers are free of jams.

Talk about sweeping end users off their feet! What are they not to love about all you do for them?

So, tell us—what’s the most impressive thing an end user has done for you to express their gratitude for your amazing labors of love? A box of donuts? Putting in a good word with the boss man? A dozen red roses? (OK, probably not a dozen red roses, but you get the idea.)

Use the comments section below to tell us the story about the last time you felt truly loved by your end users by Wednesday, February 4, and we’ll be sure to give you an extra loving bundle of 250 thwack points.

36 Comments
crwchief6
Level 11

The only thing I ever get is a "We sure do appreciate all you do for us!" quote but that's only after a problem has been fixed.

kurtrh
Level 13

The most impressive thing is we have a whole site that chips in and sends us chocolates every year from Hawaii.

superfly99
Level 17

Best I get is an email after the job has been completed stating "Thanks for all your help."

When there was more money to throw around and you completed a big project, the boss would pick up the tab for a dinner for 2.

lcoursy
Level 11

I was working in IT at my college and a user had came it and had a paper to write, but she was infected. I was helping the other student workers and had just planned on being there for a few minutes. I didn't have anything else to do so I took her computer and began to clean it. Several Trojans, Search providers, add one root kit later I had it cleaned. She probably didn't remember, but she had helped me when I broke my back while she was interning at the local physical therapy place. Well she thanked me several times and I thought she would be on her way, but much to my surprise the next day there was a plate full of crumbs and a thank you card address to Lance and IT. She went out and baked cookies for me and I'm talking made them her self, not pre packaged cookies. I was disappointed that I had not ate any, but my boss caught the other workers on camera that did eat them, being diabetic I really didn't mind that. I wrote her back thanking her for the cookies and the time she took to make them and the card she wrote. This paper ended up being her thesis and she graduated Suma Cume Laude and her parent ended up being real big to doers in the college. Whether or not that the person you are helping has helped you, or their are important and you just don't know it, or she ended up being really really cute with freckles, or you just generally love helping people. Always take the extra step to help a person out when they are in need, you never know how much thy will appreciate it, nor what may come of it in the future.

lcoursy
Level 11

Her card still resides by my diploma also.

jm_sysadmin
Level 13

I and my wife got a dinner at a high end steak place after I helped out someone related to the owner of the restaurant on a weekend.

morlog
Level 8

Most of the users that I support are independent contractors. They are responsible for the purchase of their own hardware and software based on the recomendations that I make to them. One of our end users who had a machine that he purchased, but left it unused for fear of losing his data. Finally the hard drive on his old machine died. He took it to a local IT person who told him that it could not be recovered, so he called me for asistance with getting his new machine set up. I worked with this individual for the better part of four hours updating, optimizing, and installing everything he needed. The last thing I had him do was connect the External hard drive that I had recommended to him before he purchased his new PC. Upon connecting the drive, we found that he had actually gone through and set up the backup on the drive. He wound up not losing nearly as much of his data as he thought he had lost. As a thank you this person sent E-Mail messages to my boss, our HR director, and the Owner of the company expressing his gratitude. He also followed that up with a $50 gift card to the red lobster. Best thank you I have received from a user.

Bronx
Level 15

Got these:

  • "Also wanted to point out that the Administrator manual included with this release seems to be MUCH better for dumb people like myself. Much easier to read and follow,"  from this thread:  Technical Writers - The Unsung Heroes
  • - and I won!
  • Came in second here:
jbiggley
Level 14

IMO, the very best compliment one could every receive is repeat business.  As a consultant in a previous life, the fact that previous customers still contact me asking if I am available to do freelance work is worth its weight in gold.  (No, seriously -- you should see my freelancing bill rates )

Of course a cold Dr. Pepper and a bag of salty snacks go a long way too!

kbthwack
Level 9

I thought this story was going to lead to a date, or marriage. Good on you.

superray72
Level 9

I won our version of Employee of the Month in November due to a users nomination! 

jeremydr
Level 11

did they give you one yet?

jeremydr
Level 11

I got nominated for the highest award that you could a while back, by the entire AP dept. and I ended up with ~$300 worth of gift cards, used it to buy an xbox 360

Bronx
Level 15

It's been a while, but I ain't complainin'!

shuth
Level 14

As above, the biggest compliment is repeat business. I occasionally receive an email from my manager regarding customers contacting them to express their appreciation/gratitude for my work so that's always nice to hear as well.

Non-customer related, I hurt my back about 18 months ago and was off work for a month. I have a NodePony* on my desk and a co-worker thought it would be hilarious to give him a companion. I came back from leave to find he had bought another small plushy to also sit on my desk which was nice... until he later stole it for his own desk.

*Internode is a fairly popular/liked ISP in Australia and they gave out a lot of stuffed/plushy ponies (Node Pony) as a laugh/promotional campaign. http://blog.internode.on.net/2010/09/10/nodepony/

Sometimes life seems a little too serious

.

Sometimes, just when it feels that way, something can appear in your life that brings you a little ray of light.

Like… a NodePony.

Someone mysterious (ok, it was me) decided, a while ago, that the world would be a better place if it contained…  NodePonies!

The background here sheets home to a long running “in joke”, about how sometimes we all feel that we haven’t quite got what we want, despite the best endeavours of our friends, relatives, or even… our Internet Service Providers.

Sometimes we just need one little extra thing, in order to feel fulfilled.

A Pony.

To properly explain the NodePony, you should start by watching the first 15 seconds or so  of this video,

Thats how we feel at Internode, sometimes, because while we bust a gut to make our customers happy, day in and day out, of course we’re not perfect.

jeremydr
Level 11

that's the spirit.

ckirsch
Level 8

Every time one particular customer calls in, he tells me he's going to tell our CEO that I deserve a raise...and he does tell him. It hasn't worked yet, but I do appreciate his efforts!

mmckown
Level 9

We just had a customer come to visit our new office and they brought cookies and brownies for the whole office! Everyone loved that!

pghjosh08
Level 7

The best things I have gotten over the years I have gotten from multiple customers - treated to a good dinner after extensive days of work with them or some emergency work. Always nice to feel appreciated.

ckirsch
Level 8

I had one of those brownies, they were very delicious!

qamarzaman115
Level 7

I got nominated for the highest award  due to a users nomination!

d09h
Level 16

Letter from our customer to my management commending my 30 hour effort.  Later a $500 bonus.

curtisi
Level 15

In high school, I helped teach a summer course to teachers about Microsoft Office.  This earned me an Intel Bunny like this guy.  I still have it somewhere.

My last job, I earned some kudos when I chewed out a group of network engineers in a drunken state (it was 1:30 AM and I had been told work was done for the day and had a few drinks only to be called back in).  Apparently this encouraged them to work more quickly and efficiently, and I got some recognition for it.

Currently, I get SolarWinds swag for posting things on THWACK!  I've also had kudos from my time on support.

bscherer
Level 10

Other than drinks after a big project on occasion, nothing...

   Am I a BOFH and didn't know it?

motherthwacker
Level 7

One end user who was remote called a colleague in the same office as me to purchase a red velvet cake for me.

simkok
Level 8

A couple of years ago we absorbed the IT responsibilities for a sister organization under the corporate umbrella and decided to merge the child domains in order to simplify support for the end users.  There were about 400 users that needed migrated and these were all medical staff members and administrators that were highly influential.  We decided to migrate them in small groups with someone onsite (namely me) to make sure everything went smooth.  One particular user migrated without incident, but a few days later when they logged onto their workstation Windows got confused and loaded a temporary profile.  This was easily corrected with a simple reboot, but the Support Center technician decided the fix was to delete the profile.  When the call finally got back to me the user was rather upset that her desktop was completely gone.  I decided this was best corrected with a personal visit so I spent an afternoon helping her get her desktop shortcuts back in order.  She learned a hard lesson to keep important files on the network where they are backed up and recognized that my onsite visit was not standard procedure.  She sent a message of praise to my boss.

cbajee
Level 9

if someone says: you will be having PERFORMANCE BONUS on valentine's Day

matt.matheus
Level 11

You are a lucky person.  The last helpdesk agent who attempted to chew me out got a few days of 10/half connectivity and their favorite time wasting websites blocked on the firewall.

jaimeaux
Level 11

I once had an end user give me coffee. That was exciting!

squinsey
Level 13

Can't say I've seen much over the years. Maybe I'm a BOFH due to my tagline 'no ticket, no work' - especially when you get the "this is super urgent, you need to work out some alerts against this new device that keeps having issues so we can proactively fix it before it becomes a problem, as it's got escalations all the way to the CEO" - the end result verbal 'thanks' and the CEO wouldn't have a clue..

On the other hand, come up with a solution design or explain how users could be using SAM better and get shouted lunch / coffee.

IT is a funny creature.

jkump
Level 15

Back in the days when I was a field engineer doing consulting work, I had a company that lost their whole network due to a lightning strike hitting the building and frying all the network adapters and computers.  It was a 10-base-2 (coaxial cable) network and took out 10 computers.  I got called in to examine and estimate the time and materials to get the company back up and running.  Fortunately, they had good backups -- in the owners safety deposit box--so I set about making a listing of what was damaged and what was needed.  After about 3 hours, I presented the listing to the owner of the company.  He told me that the materials was fine but that I had mis-quoted labor.  I told him that I confirmed the time it would take.  He informed me that due to my quick response, fast and courteous manner, and honest quote that I was to double my hourly labor rate and that I was to quote a minimum of 80 labor hours.  Was probably the most appreciation I had ever received from a customer.

birendrakc
Level 9

Got a nice coffee mug as an appreciation.

prowessa
Level 12

Very true lcoursy

prowessa
Level 12

nice, at least you got something worthwhile.

lcoursy
Level 11

I'm lucky, but not that darn lucky. Lol

maria.bungau
Level 16

Hey guys,

Thanks a lot for sharing your stories. This campaign is now closed. You can expect points to be added to your profiles by the end of this week.