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THWACK Tuesday Tips :: How to Run Active Diagnostics and Save for Historical Reference in the Orion Platform

Community Manager
FEATURED EPISODE: How to Run Active Diagnostics and Save for Historical Reference in the Orion Platform
Video Link : 1363
January 21, 2020

Most everyone can agree: one of the best ways to troubleshoot problems is to look at logs, but knowing where those logs are stored and collecting that from all around your infrastructure can be tiresome. Thankfully, you don’t have to do that because you can collect the diagnostic files from your My Orion Deployment pages for any Orion® server or any node in your monitored infrastructure.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

4 Comments
Level 10

For what release is this ?  My Orion Deployment does not show up on my screen.

(Orion Platform 2018.2 HF5, IPAM 4.7.0, NCM 7.8, CloudMonitoring 2.0.1, NPM 12.3, NTA 4.2.3, UDT 3.3.1, NetPath 1.1.3)

I have not been able to upgrade due to SQL and the servers not yet upgraded. That is another bone to pick about updates vs. upgrades.

Thanks for the help.

Mark

Community Manager
Community Manager

Active Diagnostics was bundled into Orion Platform 2018.2 (Troubleshoot Orion Deployment issues with Active Diagnostics ).  It should be available on your system.

What version of Windows and SQL are you running?  I'm sure we can help get you an upgrade path.  In fact, there was a THWACK Tuesday Tips (Triple-T)​ video about upgrade planning: How to Check the Compatibility of Your Orion Products Before Upgrading

Level 8

Does running the diags have any significant performance impact on the server?

Community Manager
Community Manager

Very small impact.  On my deployment with 12 Orion products installed, there was a 2% uptick on CPU and I didn't see any change in memory.

About the Author
Kevin's first computer was the family TI-99/4A. He's learned computing the best way possible: by fixing his own broken machines. He was a SolarWinds customer for nearly 10 years before joining the company. He's worked the range of IT jobs: from the 3-person consultancy to the international law firm. Along the way, he's become a SolarWinds advocate and evangelist of monitoring glory. His passions include shooting archery, blacksmithing, playing D&D, and helping IT professionals leave at a reasonable time each and every day.