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THWACK Tuesday Tip :: Setting up Categories in SolarWinds Service Desk

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Setting up Categories in SolarWinds Service Desk
Setting up Categories in SolarWinds Service Desk
July 7, 2020

Setting up your categories and subcategories in SolarWinds Service Desk is one of the most important parts of configuration. Watch this video to learn some best practices to set up your Service Desk for success.
About the Author
Kevin's first computer was the family TI-99/4A. He's learned computing the best way possible: by fixing his own broken machines. He was a SolarWinds customer for nearly 10 years before joining the company. He's worked the range of IT jobs: from the 3-person consultancy to the international law firm. Along the way, he's become a SolarWinds advocate and evangelist of monitoring glory. His passions include shooting archery, blacksmithing, playing D&D, and helping IT professionals leave at a reasonable time each and every day.