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THWACK Tuesday Tip :: Service Level Agreements (SLAs)

Community Manager
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Service Level Agreements (SLAs)
Service Level Agreements (SLAs)
September 29, 2020

Service level agreements (SLAs) can help drive accountability and customer satisfaction (CSAT) within IT service management. Watch this video to learn a few best practices for building SLAs within SolarWinds Service Desk.
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Level 20

Pretty neat... unfortunately we've been on Remedy for years!  Thanks God we've been NPM, NTA, SAM, NCM, SRM, VMAN, WPM users at least for years too though!

Bill

About the Author
After CIS/MIS contracted for DISA in mid 90’s Worked with Toyota for 3 years Worked for GE for 4 years (Here was where I first found SW products) Did a bunch of various network engineering projects Contracted for GE for 4 more years Currently working with General Dynamics Mission Systems   William Eckler IT Business Operations Services .ılılı..ılılı. GENERAL DYNAMICS Mission Systems