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THWACK Tuesday Tip :: Service Level Agreements (SLAs)

Community Manager
Service Level Agreements (SLAs)
Service Level Agreements (SLAs)
September 29, 2020

Service level agreements (SLAs) can help drive accountability and customer satisfaction (CSAT) within IT service management. Watch this video to learn a few best practices for building SLAs within SolarWinds Service Desk.
1 Comment
Level 20

Pretty neat... unfortunately we've been on Remedy for years!  Thanks God we've been NPM, NTA, SAM, NCM, SRM, VMAN, WPM users at least for years too though!


About the Author
Kevin's first computer was the family TI-99/4A. He's learned computing the best way possible: by fixing his own broken machines. He was a SolarWinds customer for nearly 10 years before joining the company. He's worked the range of IT jobs: from the 3-person consultancy to the international law firm. Along the way, he's become a SolarWinds advocate and evangelist of monitoring glory. His passions include shooting archery, blacksmithing, playing D&D, and helping IT professionals leave at a reasonable time each and every day.