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THWACK Tuesday Tip :: Problem Management 101

Community Manager

Problem Management 101

April 28, 2020

ITIL problem management helps your service desk identify related incidents, streamline communication, and resolve problems quickly. This minimizes the impact of outages on employees. Watch this video to learn how to streamline problem management with SolarWinds Service Desk.
About the Author
Kevin's first computer was the family TI-99/4A. He's learned computing the best way possible: by fixing his own broken machines. He was a SolarWinds customer for nearly 10 years before joining the company. He's worked the range of IT jobs: from the 3-person consultancy to the international law firm. Along the way, he's become a SolarWinds advocate and evangelist of monitoring glory. His passions include shooting archery, blacksmithing, playing D&D, and helping IT professionals leave at a reasonable time each and every day.