Showing results for 
Search instead for 
Did you mean: 
Create Post

THWACK Tuesday Tip :: Creating a Service Catalog Item

Community Manager

Creating a Service Catalog Item

May 12, 2020

What is a service request? How is it different from an incident? Watch this video to learn how to create a service catalog, helping automate workflows for employee requests.
Level 20

This is kinda the evolution of ITIL having workflow scripts for the helpdesk to follow.  We use them with Remedy.  One good thing Remedy did (I've lived with it for years) is following ITIL from the beginning.

Community Manager
Community Manager

I guess when I used Remedy (many MANY years ago) my company didn't set it up correctly.  😉

Realistically, as long as a product understands (and can support) the various levels to help your organization work correctly, then that is a "win."  For me, I don't care what product you use, but I care that you get to go home at the end of day.  I'm glad that Remedy is working for your organization.

About the Author
After CIS/MIS contracted for DISA in mid 90’s Worked with Toyota for 3 years Worked for GE for 4 years (Here was where I first found SW products) Did a bunch of various network engineering projects Contracted for GE for 4 more years Currently working with General Dynamics Mission Systems   William Eckler IT Business Operations Services .ılılı..ılılı. GENERAL DYNAMICS Mission Systems